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An Investigation of the Influence of Network Quality of Service on the Effectiveness of Multimedia Communication

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1999

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Proceedings of the 1999 ACM International Conference on Supporting Group Work

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Association for Computing Machinery

Abstract

In this paper we describe an experimental evaluation of multimedia packages intended for use as in-house training aids within a large UK bank. We focus on the influence of different kinds of media content and of network quality of service upon subjects' memory for, and comprehension of, the material. In particular, we observe that degraded quality of service has a greater influence on subjects' uptake of emotive/affective content than on their uptake of factual content. The results have implications for the more general application of multimedia communication.

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Procter, Rob; Hartswood, Mark; McKinlay, Andy; Gallacher, Scott (1999): An Investigation of the Influence of Network Quality of Service on the Effectiveness of Multimedia Communication. Proceedings of the 1999 ACM International Conference on Supporting Group Work. DOI: 10.1145/320297.320315. New York, NY, USA: Association for Computing Machinery. pp. 160–168. Phoenix, Arizona, USA

Keywords

training, network quality of service, multimedia evaluation, vicarious learning

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DOI

10.1145/320297.320315

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https://dl.eusset.eu/handle/20.500.12015/4745

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GROUP 1999

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