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An Investigation of the Influence of Network Quality of Service on the Effectiveness of Multimedia Communication

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1999

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Proceedings of the 1999 ACM International Conference on Supporting Group Work

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Association for Computing Machinery

Abstract

In this paper we describe an experimental evaluation of multimedia packages intended for use as in-house training aids within a large UK bank. We focus on the influence of different kinds of media content and of network quality of service upon subjects' memory for, and comprehension of, the material. In particular, we observe that degraded quality of service has a greater influence on subjects' uptake of emotive/affective content than on their uptake of factual content. The results have implications for the more general application of multimedia communication.

Description

Procter, Rob; Hartswood, Mark; McKinlay, Andy; Gallacher, Scott (1999): An Investigation of the Influence of Network Quality of Service on the Effectiveness of Multimedia Communication. Proceedings of the 1999 ACM International Conference on Supporting Group Work. DOI: 10.1145/320297.320315. New York, NY, USA: Association for Computing Machinery. pp. 160–168. Phoenix, Arizona, USA

Keywords

training, network quality of service, multimedia evaluation, vicarious learning

Citation

DOI

10.1145/320297.320315

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https://dl.eusset.eu/handle/20.500.12015/4745

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GROUP 1999

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Number of citations to item: 8

  • Stephen R. Gulliver, Gheorghita Ghinea (2007): The Perceptual and Attentive Impact of Delay and Jitter in Multimedia Delivery, In: IEEE Transactions on Broadcasting 2(53), doi:10.1109/tbc.2007.896955
  • Andy McKinlay, Rob Procter, Scott Gallacher (2001): The Influence of Network Quality of Service Factors on the Usability and Effectiveness of Multimedia Internet Broadcasting, In: Computer Communications and Networks, doi:10.1007/978-1-4471-0327-1_3
  • Stephen R. Gulliver, Gheorghita Ghinea (2006): Defining user perception of distributed multimedia quality, In: ACM Transactions on Multimedia Computing, Communications, and Applications 4(2), doi:10.1145/1201730.1201731
  • Gheorghita Ghinea, Sherry Y. Chen (2008): Measuring quality of perception in distributed multimedia: Verbalizers vs. imagers, In: Computers in Human Behavior 4(24), doi:10.1016/j.chb.2007.07.013
  • Stephen R. Gulliver, George Ghinea (2010): Cognitive style and personality: impact on multimedia perception, In: Online Information Review 1(34), doi:10.1108/14684521011024119
  • Stephen R. Gulliver, Gheorghita Ghinea (2007): The Perceptual Influence of Multimedia Delay and Jitter, In: Multimedia and Expo, 2007 IEEE International Conference on, doi:10.1109/icme.2007.4285125
  • Lingyun Sun, Yunzhan Zhou, Preben Hansen, Weidong Geng, Xiangdong Li (2018): Cross-objects user interfaces for video interaction in virtual reality museum context, In: Multimedia Tools and Applications 21(77), doi:10.1007/s11042-018-6091-5
  • M.A. Barfurth, J. Singer, B. Emond, N. Vinson, M. Brooks, J. Spence (2000): Evaluation factors for multi-stakeholder broadband visual communication projects, In: Proceedings. Eleventh IEEE International Workshops on Enabling Technologies: Infrastructure for Collaborative Enterprises, doi:10.1109/enabl.2002.1029982
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