Unpacking collaboration: the interactional organisation of trading in a city dealing room
Loading...
Fulltext URI
Document type
Text/Journal Article
Additional Information
Journal Title
Journal ISSN
Volume Title
Publisher
Springer
Abstract
It is has been widely recognised that whilst CSCW has led to a number of impressive technological developments, examples of successful applications remain few. In part, this may be due to our relative ignorance of the organisation of real world, cooperative activity. Focusing on share trading in a securities house in the City of London, we explore the interactional organisation of particular tasks and the ways in whcih dealers interweave individual and collaborative activity. These observations suggest ways in which we might reconsider a number of central concepts in CSCW and begin. to draw design implications from naturalistic studies of work and interaction.
Description
Keywords
design, Interaction, work
Citation
URI
Collections
Endorsement
Review
Supplemented By
Referenced By
Number of citations to item: 79
- Jon Hindmarsh, Alison Pilnick (2002): The Tacit Order of Teamwork: Collaboration and Embodied Conduct in Anesthesia, In: The Sociological Quarterly 2(43), doi:10.1111/j.1533-8525.2002.tb00044.x
- Ariyan Zohoorian, Kevin G. Stanley, Carl Gutwin, Amin Tavassolian (2012): PLATO, In: Proceedings of the International Conference on the Foundations of Digital Games, doi:10.1145/2282338.2282368
- Wolfgang Vorraber, Dietmar Neubacher, Birgit Moesl, Julia Brugger, Sigmar Stadlmeier, Siegfried Voessner (2019): UCTM—An Ambidextrous Service Innovation Framework—A Bottom-Up Approach to Combine Human- and Technology-Centered Service Design, In: Systems 2(7), doi:10.3390/systems7020023
- Christian Greiffenhagen, Rod Watson (2009): Visual repairables: analysing the work of repair in human–computer interaction, In: Visual Communication 1(8), doi:10.1177/1470357208099148
- Swathi Jagannath, Neha Kamireddi, Katherine Ann Zellner, Randall S. Burd, Ivan Marsic, Aleksandra Sarcevic (2022): A Speech-Based Model for Tracking the Progression of Activities in Extreme Action Teamwork, In: Proceedings of the ACM on Human-Computer Interaction CSCW1(6), doi:10.1145/3512920
- Mark S. Ackerman (2000): The Intellectual Challenge of CSCW: The Gap Between Social Requirements and Technical Feasibility, In: Human–Computer Interaction 2-3(15), doi:10.1207/s15327051hci1523_5
- Daniel Soueles (2021): Why would you buy an electric car on Jetski Friday? Or, a critique of financial markets from an options trading room, In: Finance and Society 2(7), doi:10.2218/finsoc.v7i2.6628
- Kjeld Schmidt (2008): Coordination Mechanisms (1996), In: Computer Supported Cooperative Work, doi:10.1007/978-1-84800-068-1_5
- Thomas Erickson, Wei Huang, Catalina Danis, Wendy A. Kellogg (2004): A social proxy for distributed tasks, In: Proceedings of the SIGCHI Conference on Human Factors in Computing Systems, doi:10.1145/985692.985763
- Jon Hindmarsh, Mike Fraser, Christian Heath, Steve Benford, Chris Greenhalgh (2000): Object-focused interaction in collaborative virtual environments, In: ACM Transactions on Computer-Human Interaction 4(7), doi:10.1145/365058.365088
- Stuart Reeves, Christian Greiffenhagen, Mark Perry (2022): Back to the Control Room: Managing Artistic Work, In: Computer Supported Cooperative Work (CSCW) 1(33), doi:10.1007/s10606-022-09436-5
- Stuart Reeves (2013): Human-Computer Interaction Issues in Human Computation, In: Handbook of Human Computation, doi:10.1007/978-1-4614-8806-4_32
- Paul Dourish, Graham Button (1998): On "Technomethodology": Foundational Relationships Between Ethnomethodology and System Design, In: Human-Computer Interaction 4(13), doi:10.1207/s15327051hci1304_2
- Carl Gutwin, Reagan Penner, Kevin Schneider (2004): Group awareness in distributed software development, In: Proceedings of the 2004 ACM conference on Computer supported cooperative work, doi:10.1145/1031607.1031621
- Laura Dabbish, Robert E. Kraut (2004): Awareness Displays and Interruptions in Teams, In: SSRN Electronic Journal, doi:10.2139/ssrn.656602
- Nick Llewellyn (2015): Microstructures of economic action: talk, interaction and the bottom line, In: The British Journal of Sociology 3(66), doi:10.1111/1468-4446.12143
- Kjeld Schmidt, Liam Bannon (2013): Constructing CSCW: The First Quarter Century, In: Computer Supported Cooperative Work (CSCW) 4-6(22), doi:10.1007/s10606-013-9193-7
- Hansun Zhang Waring (2023): Presenting a united front at the dinner table: The case of merged speakership and merged recipiency, In: Language in Society 1(54), doi:10.1017/s0047404523000489
- Giuseppe Mantovani (2002): Internet Haze: Why New Artifacts Can Enhance Situation Ambiguity, In: Culture & Psychology 3(8), doi:10.1177/1354067x0283003
- Jon Hindmarsh, Alison Pilnick (2002): The Tacit Order of Teamwork: Collaboration and Embodied Conduct in Anesthesia, In: The Sociological Quarterly 2(43), doi:10.1525/tsq.2002.43.2.139
- Jon Hindmarsh, Mike Fraser, Christian Heath, Steve Benford, Chris Greenhalgh (1998): Fragmented interaction, In: Proceedings of the 1998 ACM conference on Computer supported cooperative work, doi:10.1145/289444.289496
- Alexander Voß, Roger Slack, Rob Procter, Robin Williams, Mark Hartswood, Mark Rouncefield (2002): Dependability as Ordinary Action, In: Lecture Notes in Computer Science, doi:10.1007/3-540-45732-1_5
- Nick Llewellyn, Robin Burrow (2008): Streetwise sales and the social order of city streets, In: The British Journal of Sociology 3(59), doi:10.1111/j.1468-4446.2008.00208.x
- Amanda LeCouteur, Rebecca Feo (2011): Real-time communication during play: Analysis of team-mates’ talk and interaction, In: Psychology of Sport and Exercise 2(12), doi:10.1016/j.psychsport.2010.07.003
- Asta Cekaite (2009): Collaborative corrections with spelling control: Digital resources and peer assistance, In: International Journal of Computer-Supported Collaborative Learning 3(4), doi:10.1007/s11412-009-9067-7
- Yan Xiao, F. Jacob Seagull (2007): Emergent CSCW systems: The resolution and bandwidth of workplaces, In: International Journal of Medical Informatics, doi:10.1016/j.ijmedinf.2006.05.037
- Kjeld Schmidt, Carla Simonee (1996): Coordination mechanisms: Towards a conceptual foundation of CSCW systems design, In: Computer Supported Cooperative Work (CSCW) 2-3(5), doi:10.1007/bf00133655
- Christian Heath, Gillian Nicholls (1997): Animated Texts: Selective Renditions of News Stories, In: Discourse, Tools and Reasoning, doi:10.1007/978-3-662-03362-3_4
- Caroline Datchary (2008): Gérer la dispersion : un travail collectif Managing dispersion : A collective job, In: Sociologie du travail 3(50), doi:10.4000/sdt.19590
- Christian Greiffenhagen (2011): Making rounds: The routine work of the teacher during collaborative learning with computers, In: International Journal of Computer-Supported Collaborative Learning 1(7), doi:10.1007/s11412-011-9134-8
- Anita Sarma, David Redmiles, André van der Hoek (2008): Empirical evidence of the benefits of workspace awareness in software configuration management, In: Proceedings of the 16th ACM SIGSOFT International Symposium on Foundations of software engineering, doi:10.1145/1453101.1453118
- Yan Xiao, Jacqueline Moss, Colin F. Mackenzie, F. Jacob Seagull, Samer Faraj (2002): Transactive Responsibility Systems and High Reliability Teams: A Tentative Formulation, In: Proceedings of the Human Factors and Ergonomics Society Annual Meeting 16(46), doi:10.1177/154193120204601605
- Elliott M. Hoey (2015): Lapses: How People Arrive at, and Deal With, Discontinuities in Talk, In: Research on Language and Social Interaction 4(48), doi:10.1080/08351813.2015.1090116
- R.V. Prasad, H.N. Shankar, P. Pawelczak, H.S. Jamadagni (2000): Fixing Number of Floors for Virtual Voice-Only Conference - an Empirical Study, In: Seventh IEEE International Symposium on Multimedia (ISM'05), doi:10.1109/ism.2005.59
- Karin Knorr Cetina, Urs Bruegger (2002): Global Microstructures: The Virtual Societies of Financial Markets, In: American Journal of Sociology 4(107), doi:10.1086/341045
- Laurent Camus (2017): Attendre le signal, In: Réseaux 2(n° 202-203), doi:10.3917/res.202.0341
- M. Jirotka, P. Luff (2006): Supporting requirements with video-based analysis, In: IEEE Software 3(23), doi:10.1109/ms.2006.84
- Victoria Bellotti, Yvonne Rogers (1997): From Web press to Web pressure, In: Proceedings of the ACM SIGCHI Conference on Human factors in computing systems, doi:10.1145/258549.258755
- Lucy Suchman (1997): Centers of Coordination: A Case and Some Themes, In: Discourse, Tools and Reasoning, doi:10.1007/978-3-662-03362-3_3
- Alexander Voß, Rob Procter, Roger Slack, Mark Hartswood, Mark Rouncefield (2006): Understanding and Supporting Dependability as Ordinary Action, In: Computer Supported Cooperative Work, doi:10.1007/1-4020-4258-2_9
- Saul Albert, Dirk vom Lehn (2023): Non-lexical vocalizations help novices learn joint embodied actions, In: Language & Communication, doi:10.1016/j.langcom.2022.10.001
- Jan M. Ahrend, Marina Jirotka, Kevin Jones (2016): On the collaborative practices of cyber threat intelligence analysts to develop and utilize tacit Threat and Defence Knowledge, In: 2016 International Conference On Cyber Situational Awareness, Data Analytics And Assessment (CyberSA), doi:10.1109/cybersa.2016.7503279
- Kjeld Schmidt (2002): The Problem with `Awareness': Introductory Remarks on `Awareness in CSCW', In: Computer Supported Cooperative Work (CSCW) 3-4(11), doi:10.1023/a:1021272909573
- Carl Gutwin, Saul Greenberg (2002): A Descriptive Framework of Workspace Awareness for Real-Time Groupware, In: Computer Supported Cooperative Work (CSCW) 3-4(11), doi:10.1023/a:1021271517844
- Paul Luff, Christian Heath (2002): Broadcast Talk: Initiating Calls Through a Computer-Mediated Technology, In: Research on Language & Social Interaction 3(35), doi:10.1207/s15327973rlsi3503_4
- Victor Cheung, Y.-L. Betty Chang, Stacey D. Scott (2012): Communication channels and awareness cues in collocated collaborative time-critical gaming, In: Proceedings of the ACM 2012 conference on Computer Supported Cooperative Work, doi:10.1145/2145204.2145291
- Andy Crabtree, Andrew French, Chris Greenhalgh, Steve Benford, Keith Cheverst, Dan Fitton, Mark Rouncefield, Connor Graham (2006): Developing Digital Records: Early Experiences of Record and Replay, In: Computer Supported Cooperative Work (CSCW) 4(15), doi:10.1007/s10606-006-9026-z
- Paul Luff, Christian Heath, Moira Norrie, Beat Signer, Peter Herdman (2004): Only touching the surface, In: Proceedings of the 2004 ACM conference on Computer supported cooperative work, doi:10.1145/1031607.1031695
- Myriam Lewkowicz, Romain Liron (2019): The Missing “Turn to Practice” in the Digital Transformation of Industry, In: Computer Supported Cooperative Work (CSCW) 3-4(28), doi:10.1007/s10606-019-09347-y
- Pedro Monteiro, Davide Nicolini, Ingrid Erickson, Lisa E. Cohen, Gina Dokko, Greetje F. Corporaal, Arvind Karunakaran, Beth A. Bechky, Siobhan O’Mahony (2024): Beyond the Buzz: Scholarly Approaches to the Study of Work, In: Journal of Management Inquiry 1(34), doi:10.1177/10564926241261259
- Laura Dabbish, Robert Kraut (2008): <b>Research Note</b>—Awareness Displays and Social Motivation for Coordinating Communication, In: Information Systems Research 2(19), doi:10.1287/isre.1080.0175
- Adriana Peña Pérez Negrón, Edrisi Muñoz, Graciela Lara López (2019): A model for nonverbal interaction cues in collaborative virtual environments, In: Virtual Reality 4(24), doi:10.1007/s10055-019-00421-w
- Stuart Reeves (2011): Audience and Participants: One Rock, In: Human-Computer Interaction Series, doi:10.1007/978-0-85729-265-0_4
- Elwys De Stefani, Lorenza Mondada (2024): Revisiting talk in space, In: Handbook of Pragmatics, doi:10.1075/hop.27.rev1
- Angela Cora Garcia, Gary C David, Donald Chand (2010): Understanding the work of medical transcriptionists in the production of medical records, In: Health Informatics Journal 2(16), doi:10.1177/1460458210361936
- EunJeong Cheon, Eike Schneiders, Mikael B. Skov (2022): Working with Bounded Collaboration: A Qualitative Study on How Collaboration is Co-constructed around Collaborative Robots in Industry, In: Proceedings of the ACM on Human-Computer Interaction CSCW2(6), doi:10.1145/3555094
- Frode Guribye, Eskil F. Andreassen, Barbara Wasson (2003): The Organisation of Interaction in Distributed Collaborative Learning, In: Designing for Change in Networked Learning Environments, doi:10.1007/978-94-017-0195-2_47
- Ulrika Bennerstedt, Jonas Ivarsson (2010): Knowing the Way. Managing Epistemic Topologies in Virtual Game Worlds, In: Computer Supported Cooperative Work (CSCW) 2(19), doi:10.1007/s10606-010-9109-8
- Marco P. Locatelli, Carla Simone, Viviana Ardesia (2010): Collocated Social Practices Surrounding Photo Usage in Archaeology, In: Proceedings of COOP 2010, doi:10.1007/978-1-84996-211-7_10
- Kevin Baker, Saul Greenberg, Carl Gutwin (2001): Heuristic Evaluation of Groupware Based on the Mechanics of Collaboration, In: Lecture Notes in Computer Science, doi:10.1007/3-540-45348-2_14
- Jennifer Watts-Perotti, David D. Woods (2007): How Anomaly Response is Distributed Across Functionally Distinct Teams in Space Shuttle Mission Control, In: Journal of Cognitive Engineering and Decision Making 4(1), doi:10.1518/155534307x264889
- Paul Dourish (1999): Where the Footprints Lead: Tracking Down Other Roles for Social Navigation, In: Computer Supported Cooperative Work, doi:10.1007/978-1-4471-0837-5_2
- Brennan Jones, Anthony Tang, Carman Neustaedter (2020): Remote Communication in Wilderness Search and Rescue, In: Proceedings of the ACM on Human-Computer Interaction GROUP(4), doi:10.1145/3375190
- Adriana Peña Pérez Negrón (2021): How Do We Interact in Collaborative Virtual Reality?, In: Advances in Human and Social Aspects of Technology, doi:10.4018/978-1-7998-7552-9.ch013
- Ian Sommerville, Guy Dewsbury (2007): Dependable domestic systems design: A socio-technical approach, In: Interacting with Computers 4(19), doi:10.1016/j.intcom.2007.05.002
- Donrich Thaldar, Beverley Townsend, Marietjie Botes, Bonginkosi Shozi, Siddharthiya Pillay (2021): A virtual deliberative public engagement study on heritable genome editing among South Africans: Study protocol, In: PLOS ONE 8(16), doi:10.1371/journal.pone.0256097
- Philipp Hänggi (2022): Language Choice and the Multilingual Soundscape: Overhearing as a Resource for Recipient-Design in Impromptu First-Time Encounters, In: Research on Language and Social Interaction 4(55), doi:10.1080/08351813.2022.2128003
- Béatrice Cahour, Barbara Pentimalli (2005): Conscience périphérique et travail coopératif dans un café-restaurant, In: Activites 1(02), doi:10.4000/activites.1578
- Sylvaine Tuncer (2018): Non-participants joining in an interaction in shared work spaces: Multimodal practices to enter the floor and account for it, In: Journal of Pragmatics, doi:10.1016/j.pragma.2018.05.013
- Gordon Baxter, Ian Sommerville (2011): Socio-technical systems: From design methods to systems engineering, In: Interacting with Computers 1(23), doi:10.1016/j.intcom.2010.07.003
- Paul Luff, Marina Jirotka, Naomi Yamashita, Hideaki Kuzuoka, Christian Heath, Grace Eden (2013): Embedded interaction, In: ACM Transactions on Computer-Human Interaction 1(20), doi:10.1145/2442106.2442112
- Aleksandra Sarcevic, Nicole Ferraro (2016): On the Use of Electronic Documentation Systems in Fast-Paced, Time-Critical Medical Settings, In: Interacting with Computers, doi:10.1093/iwc/iww021
- Marco P. Locatelli, Carla Simone, Viviana Ardesia (2011): Collocated Social Practices Surrounding Photo Usage in Archaeology, In: Computer Supported Cooperative Work (CSCW) 4-5(20), doi:10.1007/s10606-011-9145-z
- Laura Dabbish, Robert E. Kraut (2004): Controlling interruptions, In: Proceedings of the 2004 ACM conference on Computer supported cooperative work, doi:10.1145/1031607.1031638
- Stuart Reeves (2011): From Individuals to Third Parties, from Private to Public, In: Human-Computer Interaction Series, doi:10.1007/978-0-85729-265-0_2
- Maitraye Das, Thomas Barlow McHugh, Anne Marie Piper, Darren Gergle (2022): Co11ab: Augmenting Accessibility in Synchronous Collaborative Writing for People with Vision Impairments, In: CHI Conference on Human Factors in Computing Systems, doi:10.1145/3491102.3501918
- Thomas Deacon, Nick Bryan-Kinns, Patrick G.T. Healey, Mathieu Barthet (2019): Shaping Sounds, In: Proceedings of the 2019 on Creativity and Cognition, doi:10.1145/3325480.3325493
- Yan Xiao (2005): Artifacts and collaborative work in healthcare: methodological, theoretical, and technological implications of the tangible, In: Journal of Biomedical Informatics 1(38), doi:10.1016/j.jbi.2004.11.004
- Christian Heath, Jon Hindmarsh, Paul Luff (1999): Interaction in Isolation: The Dislocated World of the London Underground Train Driver, In: Sociology 3(33), doi:10.1177/s0038038599000358