Personas and scenarios: design tool or a communication device?
Using personas and scenarios is one way of working with usability in system development projects. In this paper we describe our experience of using the personas and scenarios within a large, on-going European research project called NEPOMUK. We describe the project background as well as the project work with the purpose of critically examining how the persona method has been applied within the project. Our conclusion is that the persona method has been most useful for translating the users’ context to be understood by the project stakeholders and in promoting the idea of user-centred design. However, it has been less successful as a design tool.
User-centred design, case study, field study, contextual interviews, observations, personas, scenarios.