Characterizations of Online Harassment: Comparing Policies Across Social Media Platforms

dc.contributor.authorPater, Jessica A.
dc.contributor.authorKim, Moon K.
dc.contributor.authorMynatt, Elizabeth D.
dc.contributor.authorFiesler, Casey
dc.description.abstractHarassment in online spaces is increasingly part of public debate and concern. Pervasive problems like cyberbullying, hate speech, and the glorification of self-harm have highlighted the breadth and depth of harassment taking place online. In this study we conduct a content analysis of the governing policies for fifteen social media platforms as they relate to harassment (of oneself and/or of community members) and other associated behaviors. We find that there is a striking inconsistency in how platform-specific policies depict harassment. Additionally, how these policies prescribe responses to harassment vary from mild censuring to the involvement of law enforcement. Finally, based on our analysis and findings, we discuss the potential for harnessing the power of the online communities to create norms around problematic behaviors.en
dc.publisherAssociation for Computing Machinery
dc.relation.ispartofProceedings of the 2016 ACM International Conference on Supporting Group Work
dc.subjectonline communities
dc.subjectterms of service
dc.subjectcommunity norms
dc.subjectsocial media
dc.titleCharacterizations of Online Harassment: Comparing Policies Across Social Media Platformsen
dc.typeText/Conference Paper
gi.conference.locationSanibel Island, Florida, USA