Journal Article

Voice Loops as Coordination Aids in Space Shuttle Mission Control

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Date

1999, 1999

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Source

Computer Supported Cooperative Work (CSCW): Vol. 8, No. 4

Publisher

Springer

Abstract

Voice loops, an auditory groupware technology, are essential coordination support tools for experienced practitioners in domains such as air traffic management, aircraft carrier operations and space shuttle mission control. They support synchronous communication on multiple channels among groups of people who are spatially distributed. In this paper, we suggest reasons for why the voice loop system is a successful medium for supporting coordination in space shuttle mission control based on over 130 hours of direct observation. Voice loops allow practitioners to listen in on relevant communications without disrupting their own activities or the activities of others. In addition, the voice loop system is structured around the mission control organization, and therefore directly supports the demands of the domain. By understanding how voice loops meet the particular demands of the mission control environment, insight can be gained for the design of groupware tools to support cooperative activity in other event-driven domains.

Description

Patterson, Emily S.; Watts-Perotti*, Jennifer; Woods, David D. (1999): Voice Loops as Coordination Aids in Space Shuttle Mission Control. Computer Supported Cooperative Work (CSCW): Vol. 8, No. 4. DOI: 10.1023/A:1008722214282. Springer. PISSN: 1573-7551. pp. 353-371

Keywords

attention, broadcasting, common ground, coordination, ethnographic study, mission control, mutual awareness, overhearing, voice loops

Citation

DOI

10.1023/A:1008722214282

URI

URI

http://dx.doi.org/10.1023/A:1008722214282
 https://dl.eusset.eu/handle/20.500.12015/3549

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JCSCW Vol. 08 (1999)

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Number of citations to item: 58

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