Voice Loops as Coordination Aids in Space Shuttle Mission Control

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dc.contributor.authorPatterson, Emily S.
dc.contributor.authorWatts-Perotti*, Jennifer
dc.contributor.authorWoods, David D.
dc.date.accessioned2020-06-06T06:52:54Z
dc.date.available2020-06-06T06:52:54Z
dc.date.issued1999
dc.date.issued1999
dc.description.abstractVoice loops, an auditory groupware technology, are essential coordination support tools for experienced practitioners in domains such as air traffic management, aircraft carrier operations and space shuttle mission control. They support synchronous communication on multiple channels among groups of people who are spatially distributed. In this paper, we suggest reasons for why the voice loop system is a successful medium for supporting coordination in space shuttle mission control based on over 130 hours of direct observation. Voice loops allow practitioners to listen in on relevant communications without disrupting their own activities or the activities of others. In addition, the voice loop system is structured around the mission control organization, and therefore directly supports the demands of the domain. By understanding how voice loops meet the particular demands of the mission control environment, insight can be gained for the design of groupware tools to support cooperative activity in other event-driven domains.de
dc.identifier.doi10.1023/A:1008722214282
dc.identifier.pissn1573-7551
dc.identifier.urihttp://dx.doi.org/10.1023/A:1008722214282
dc.identifier.urihttps://dl.eusset.eu/handle/20.500.12015/3549
dc.publisherSpringer
dc.relation.ispartofComputer Supported Cooperative Work (CSCW): Vol. 8, No. 4
dc.relation.ispartofseriesComputer Supported Cooperative Work (CSCW)
dc.subjectattention
dc.subjectbroadcasting
dc.subjectcommon ground
dc.subjectcoordination
dc.subjectethnographic study
dc.subjectmission control
dc.subjectmutual awareness
dc.subjectoverhearing
dc.subjectvoice loops
dc.titleVoice Loops as Coordination Aids in Space Shuttle Mission Controlde
dc.typeText/Journal Article
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gi.citation.startPage353
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JCSCW Vol. 08 (1999)