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Title: Voice Loops as Coordination Aids in Space Shuttle Mission Control
Authors: Patterson, Emily S.
Watts-Perotti*, Jennifer
Woods, David D.
Keywords: attention;broadcasting;common ground;coordination;ethnographic study;mission control;mutual awareness;overhearing;voice loops
Issue Date: 1999
Publisher: Springer
metadata.dc.relation.ispartof: Computer Supported Cooperative Work (CSCW): Vol. 8, No. 4
metadata.mci.reference.pages: 353-371
Series/Report no.: Computer Supported Cooperative Work (CSCW)
Abstract: Voice loops, an auditory groupware technology, are essential coordination support tools for experienced practitioners in domains such as air traffic management, aircraft carrier operations and space shuttle mission control. They support synchronous communication on multiple channels among groups of people who are spatially distributed. In this paper, we suggest reasons for why the voice loop system is a successful medium for supporting coordination in space shuttle mission control based on over 130 hours of direct observation. Voice loops allow practitioners to listen in on relevant communications without disrupting their own activities or the activities of others. In addition, the voice loop system is structured around the mission control organization, and therefore directly supports the demands of the domain. By understanding how voice loops meet the particular demands of the mission control environment, insight can be gained for the design of groupware tools to support cooperative activity in other event-driven domains.
metadata.dc.identifier.doi: 10.1023/A:1008722214282
ISSN: 1573-7551
Appears in Collections:JCSCW Vol. 08 (1999)

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