Urgent Digital Change – Learning from the COVID-19 Pandemic

Abstract

This paper investigates the digital transition that occurred during the COVID-19 pandemic. We elicit 3 cases of digital transition that took place at part of the contingency plan, that was executed in the Danish healthcare sector. It was a necessity in order to support the physical distancing between patient and healthcare staff and new treatment trajectories. We analyze the 3 digital transitions by looking at the constraining and enabling factors for implementation the transitions and discuss how the transitions where related to the installed base (EPIC/HER system) and its governance model of IT-infrastructures in the Danish healthcare system.