Journal Article

A Knowledge-based Approach to Handling Exceptions in Workflow Systems

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2000, 2000

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Computer Supported Cooperative Work (CSCW): Vol. 9, No. 3-4

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Springer

Abstract

This paper describes a novel knowledge-based approachfor helping workflow process designers andparticipants better manage the exceptions (deviationsfrom an ideal collaborative work process caused byerrors, failures, resource or requirements changesetc.) that can occur during the enactment of aworkflow. This approach is based on exploiting ageneric and reusable body of knowledge concerning whatkinds of exceptions can occur in collaborative workprocesses, and how these exceptions can handled(detected, diagnosed and resolved). This work buildsupon previous efforts from the MIT Process Handbookproject and from research on conflict management incollaborative design.

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Klein, Mark; Dellarocas, Chrysanthos (2000): A Knowledge-based Approach to Handling Exceptions in Workflow Systems. Computer Supported Cooperative Work (CSCW): Vol. 9, No. 3-4. DOI: 10.1023/A:1008759413689. Springer. PISSN: 1573-7551. pp. 399-412

Keywords

adaptation, failure handling, process exception, re-design

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DOI

10.1023/A:1008759413689

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http://dx.doi.org/10.1023/A:1008759413689
 https://dl.eusset.eu/handle/20.500.12015/3570

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JCSCW Vol. 09 (2000)

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Number of citations to item: 120

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