A Knowledge-based Approach to Handling Exceptions in Workflow Systems

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dc.contributor.authorKlein, Mark
dc.contributor.authorDellarocas, Chrysanthos
dc.date.accessioned2020-06-06T06:53:03Z
dc.date.available2020-06-06T06:53:03Z
dc.date.issued2000
dc.date.issued2000
dc.description.abstractThis paper describes a novel knowledge-based approachfor helping workflow process designers andparticipants better manage the exceptions (deviationsfrom an ideal collaborative work process caused byerrors, failures, resource or requirements changesetc.) that can occur during the enactment of aworkflow. This approach is based on exploiting ageneric and reusable body of knowledge concerning whatkinds of exceptions can occur in collaborative workprocesses, and how these exceptions can handled(detected, diagnosed and resolved). This work buildsupon previous efforts from the MIT Process Handbookproject and from research on conflict management incollaborative design.de
dc.identifier.doi10.1023/A:1008759413689
dc.identifier.pissn1573-7551
dc.identifier.urihttp://dx.doi.org/10.1023/A:1008759413689
dc.identifier.urihttps://dl.eusset.eu/handle/20.500.12015/3570
dc.publisherSpringer
dc.relation.ispartofComputer Supported Cooperative Work (CSCW): Vol. 9, No. 3-4
dc.relation.ispartofseriesComputer Supported Cooperative Work (CSCW)
dc.subjectadaptation
dc.subjectfailure handling
dc.subjectprocess exception
dc.subjectre-design
dc.titleA Knowledge-based Approach to Handling Exceptions in Workflow Systemsde
dc.typeText/Journal Article
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gi.citation.startPage399
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JCSCW Vol. 09 (2000)