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Title: A Knowledge-based Approach to Handling Exceptions in Workflow Systems
Authors: Klein, Mark
Dellarocas, Chrysanthos
Keywords: adaptation;failure handling;process exception;re-design
Issue Date: 2000
Publisher: Springer
metadata.dc.relation.ispartof: Computer Supported Cooperative Work (CSCW): Vol. 9, No. 3-4
metadata.mci.reference.pages: 399-412
Series/Report no.: Computer Supported Cooperative Work (CSCW)
Abstract: This paper describes a novel knowledge-based approachfor helping workflow process designers andparticipants better manage the exceptions (deviationsfrom an ideal collaborative work process caused byerrors, failures, resource or requirements changesetc.) that can occur during the enactment of aworkflow. This approach is based on exploiting ageneric and reusable body of knowledge concerning whatkinds of exceptions can occur in collaborative workprocesses, and how these exceptions can handled(detected, diagnosed and resolved). This work buildsupon previous efforts from the MIT Process Handbookproject and from research on conflict management incollaborative design.
metadata.dc.identifier.doi: 10.1023/A:1008759413689
ISSN: 1573-7551
Appears in Collections:JCSCW Vol. 09 (2000)

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