Please use this identifier to cite or link to this item:
|Title:||A Knowledge-based Approach to Handling Exceptions in Workflow Systems|
|Keywords:||adaptation;failure handling;process exception;re-design|
|metadata.dc.relation.ispartof:||Computer Supported Cooperative Work (CSCW): Vol. 9, No. 3-4|
|Series/Report no.:||Computer Supported Cooperative Work (CSCW)|
|Abstract:||This paper describes a novel knowledge-based approachfor helping workflow process designers andparticipants better manage the exceptions (deviationsfrom an ideal collaborative work process caused byerrors, failures, resource or requirements changesetc.) that can occur during the enactment of aworkflow. This approach is based on exploiting ageneric and reusable body of knowledge concerning whatkinds of exceptions can occur in collaborative workprocesses, and how these exceptions can handled(detected, diagnosed and resolved). This work buildsupon previous efforts from the MIT Process Handbookproject and from research on conflict management incollaborative design.|
|Appears in Collections:||JCSCW Vol. 09 (2000)|
Files in This Item:
There are no files associated with this item.
Items in DSpace are protected by copyright, with all rights reserved, unless otherwise indicated.