Quality Improvement of Email Communication in Work Groups and Organizations by Reflection

Simple item page
dc.contributor.authorVollmer, Guy
dc.contributor.authorGaβner, Katrin
dc.date.accessioned2023-06-08T11:43:54Z
dc.date.available2023-06-08T11:43:54Z
dc.date.issued2005
dc.description.abstractEmail communication in work groups and organizations suffers from ill-composed messages. In this paper we introduce two approaches aiming to improve the overall quality of email communication by means of reflection. For this purpose, we determine, rate and classify quality problems as encountered in today's email communication. Subsequently, we derive criteria to rate the quality of email communication, both objectively as well as subjectively. The results of these ratings are then presented to the authors of email messages to encourage them to improve their email communication behaviour. Preliminary results suggest that our approach might have the potential to overcome problems of email communication caused by ill-composed messages.en
dc.identifier.doi10.1145/1099203.1099225
dc.identifier.urihttps://dl.eusset.eu/handle/20.500.12015/4809
dc.language.isoen
dc.publisherAssociation for Computing Machinery
dc.relation.ispartofProceedings of the 2005 ACM International Conference on Supporting Group Work
dc.subjectreflection
dc.subjectcommunication
dc.subjectelectronic mail
dc.subjectimprovement
dc.subjectemail communication behaviour
dc.subjectfeedback
dc.subjectquality
dc.titleQuality Improvement of Email Communication in Work Groups and Organizations by Reflectionen
gi.citation.publisherPlaceNew York, NY, USA
gi.citation.startPage124–127
gi.conference.locationSanibel Island, Florida, USA

Files

Collections

GROUP 2005