Item

Quality Improvement of Email Communication in Work Groups and Organizations by Reflection

Thumbnail Image

Fulltext URI

Document type

Additional Information

Date

2005

Authors

Journal Title

Journal ISSN

Volume Title

Source

Proceedings of the 2005 ACM International Conference on Supporting Group Work

Publisher

Association for Computing Machinery

Abstract

Email communication in work groups and organizations suffers from ill-composed messages. In this paper we introduce two approaches aiming to improve the overall quality of email communication by means of reflection. For this purpose, we determine, rate and classify quality problems as encountered in today's email communication. Subsequently, we derive criteria to rate the quality of email communication, both objectively as well as subjectively. The results of these ratings are then presented to the authors of email messages to encourage them to improve their email communication behaviour. Preliminary results suggest that our approach might have the potential to overcome problems of email communication caused by ill-composed messages.

Description

Vollmer, Guy; Gaβner, Katrin (2005): Quality Improvement of Email Communication in Work Groups and Organizations by Reflection. Proceedings of the 2005 ACM International Conference on Supporting Group Work. DOI: 10.1145/1099203.1099225. New York, NY, USA: Association for Computing Machinery. pp. 124–127. Sanibel Island, Florida, USA

Keywords

reflection, communication, electronic mail, improvement, email communication behaviour, feedback, quality

Citation

DOI

10.1145/1099203.1099225

URI

URI

https://dl.eusset.eu/handle/20.500.12015/4809

Collections

GROUP 2005

Endorsement

Review

Supplemented By

Referenced By

Number of citations to item: 2

  • Nikolai Sobotta, Markus Hummel (2015): A Capacity Perspective on E-mail Overload: How E-mail Use Contributes to Information Overload, In: 2015 48th Hawaii International Conference on System Sciences, doi:10.1109/hicss.2015.89
  • Nikolai Sobotta, Erik Nessling (2016): Measuring E-Mail Induced Information Overload from a Capacity Perspective: A Research Model and Pilot Test, In: 2016 49th Hawaii International Conference on System Sciences (HICSS), doi:10.1109/hicss.2016.637
Please note: Providing information about citations is only possible thanks to to the open metadata APIs provided by crossref.org and opencitations.net. These lists may be incomplete due to unavailable citation data.source: opencitations.net, crossref.org