As Technophobia Disappears: Implications for Design
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Association for Computing Machinery
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We conducted two studies of communication: an ethnographic study of communication primarily in homes, cars, and public places, and a survey of communication in a large corporation. A clear pattern emerged. To a greater degree than expected in the ethnographic study, people were familiar with a broad range of communication tools. Awareness and a lack of anxiety was the norm even for tools that a person rarely or had not yet used. As a result, people frequently shifted to the tool that was most appropriate for a task at hand. The resulting behaviors conflict with popular press images and have implications for the designers of communication tools.
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instant messaging, email, computer-mediated communication
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Number of citations to item: 2
- Jonathan Grudin (2014): Organizational Adoption of New Communication Technologies, In: Computing Handbook, Third Edition, doi:10.1201/b16768-52
- Hartmut Obendorf (2009): Detecting the Minimal, In: Human-Computer Interaction Series, doi:10.1007/978-1-84882-371-6_6