As Technophobia Disappears: Implications for Design

dc.contributor.authorGrudin, Jonathan
dc.contributor.authorTallarico, Shari
dc.contributor.authorCounts, Scott
dc.description.abstractWe conducted two studies of communication: an ethnographic study of communication primarily in homes, cars, and public places, and a survey of communication in a large corporation. A clear pattern emerged. To a greater degree than expected in the ethnographic study, people were familiar with a broad range of communication tools. Awareness and a lack of anxiety was the norm even for tools that a person rarely or had not yet used. As a result, people frequently shifted to the tool that was most appropriate for a task at hand. The resulting behaviors conflict with popular press images and have implications for the designers of communication tools.en
dc.publisherAssociation for Computing Machinery
dc.relation.ispartofProceedings of the 2005 ACM International Conference on Supporting Group Work
dc.subjectinstant messaging
dc.subjectcomputer-mediated communication
dc.titleAs Technophobia Disappears: Implications for Designen
gi.citation.publisherPlaceNew York, NY, USA
gi.conference.locationSanibel Island, Florida, USA