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When Once is Not Enough: The Role of Redundancy in a Hospital Ward Setting

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2005

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Proceedings of the 2005 ACM International Conference on Supporting Group Work

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Association for Computing Machinery

Abstract

The paper discusses the role of redundancy in hospital ward work on the basis of a field study that focuses on the use of paper artifacts supporting healthcare and its coordination. On the basis of literature and direct observations, we identified different kinds of redundancy, i.e. redundancy of effort, functions and data. Hence, we analyzed how these different forms of redundancy may affect each other and the coordination inside hospital wards. Redundancy plays a positive or negative role depending on various circumstances. This twofold nature defines different requirements for a technology to support healthcare and ward work by preserving practices linked to paper-based artifacts and by unobtrusively augmenting them with computational capabilities.

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Cabitza, Federico; Sarini, Marcello; Simone, Carla; Telaro, Michele (2005): When Once is Not Enough: The Role of Redundancy in a Hospital Ward Setting. Proceedings of the 2005 ACM International Conference on Supporting Group Work. DOI: 10.1145/1099203.1099234. New York, NY, USA: Association for Computing Machinery. pp. 158–167. Sanibel Island, Florida, USA

Keywords

healthcare, collaborative work practices, redundancy, reading and writing artifacts

Citation

DOI

10.1145/1099203.1099234

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URI

https://dl.eusset.eu/handle/20.500.12015/4817

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GROUP 2005

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Number of citations to item: 49

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  • Federico Cabitza, Carla Simone (2013): “Drops Hollowing the Stone”: Workarounds as Resources for Better Task-Artifact Fit, In: ECSCW 2013: Proceedings of the 13th European Conference on Computer Supported Cooperative Work, 21-25 September 2013, Paphos, Cyprus, doi:10.1007/978-1-4471-5346-7_6
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  • Federico Cabitza, Carla Simone (2017): Malleability in the Hands of End-Users, In: New Perspectives in End-User Development, doi:10.1007/978-3-319-60291-2_7
  • Charlotte Tang, Sheelagh Carpendale (2007): An observational study on information flow during nurses' shift change, In: Proceedings of the SIGCHI Conference on Human Factors in Computing Systems, doi:10.1145/1240624.1240661
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  • Beilei Zhang, Liz Youngblood, Gerald D. Murphy, Michael Ramsay, Yan Xiao (2012): System engineering approach to documentation: An evaluation of the documentation process in a gastroenterology laboratory, In: Journal of Biomedical Informatics 3(45), doi:10.1016/j.jbi.2012.02.008
  • Federico Cabitza, Gunnar Ellingsen, Angela Locoro, Carla Simone (2018): Repetita Iuvant: Exploring and Supporting Redundancy in Hospital Practices, In: Computer Supported Cooperative Work (CSCW) 1-2(28), doi:10.1007/s10606-017-9303-z
  • Valerie Benard, Myriam Lewkowicz, Manuel Zacklad (2006): Designing a cooperation tool to extend face-to-face problem-solving in a healthcare network, In: 2006 International Conference on Service Systems and Service Management, doi:10.1109/icsssm.2006.320582
  • Eivind Vedvik, Aksel H Tjora, Arild Faxvaag (2009): Beyond the EPR: Complementary roles of the hospital-wide electronic health record and clinical departmental systems, In: BMC Medical Informatics and Decision Making 1(9), doi:10.1186/1472-6947-9-29
  • Federico Cabitza, Carla Simone (2008): Supporting Practices of Positive Redundancy for Seamless Care, In: 2008 21st IEEE International Symposium on Computer-Based Medical Systems, doi:10.1109/cbms.2008.26
  • Liaquat Hossain, Danny Chun Kit Guan (2011): Modelling coordination in hospital emergency departments through social network analysis, In: Disasters, doi:10.1111/j.1467-7717.2011.01260.x
  • Charlotte Tang, Sheelagh Carpendale (2008): Evaluating the deployment of a mobile technology in a hospital ward, In: Proceedings of the 2008 ACM conference on Computer supported cooperative work, doi:10.1145/1460563.1460596
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  • Xiaomu Zhou, Mark S. Ackerman, Kai Zheng (2010): Computerization and information assembling process, In: Proceedings of the 1st ACM International Health Informatics Symposium, doi:10.1145/1882992.1883000
  • Charlotte Tang, Yan Xiao, Yunan Chen, Paul N. Gorman (2024): Human Factors and Design for Supporting Healthcare Teams, In: Cognitive Informatics in Biomedicine and Healthcare, doi:10.1007/978-3-031-69947-4_11
  • Danielle Ritz Shala, Aaron Jones, Greg Fairbrother, Melissa Baysari (2021): Adopting an American framework to optimize nursing admission documentation in an Australian health organization, doi:10.1101/2021.06.15.21258998
  • Federico Cabitza, Carla Simone (2009): Active artifacts as bridges between context and community knowledge sources, In: Proceedings of the fourth international conference on Communities and technologies, doi:10.1145/1556460.1556478
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  • Danielle Ritz Shala, Aaron Jones, Greg Fairbrother, Jordanna Davis, Alastair MacGregor, Melissa Baysari (2022): Adopting an American framework to optimize nursing admission documentation in an Australian health organization, In: JAMIA Open 3(5), doi:10.1093/jamiaopen/ooac054
  • Federico Cabitza, Carla Simone, Marcello Sarini (2009): Leveraging Coordinative Conventions to Promote Collaboration Awareness, In: Computer Supported Cooperative Work (CSCW) 4(18), doi:10.1007/s10606-009-9093-z
  • Reza Rabiei, Peivand Bastani, Hossein Ahmadi, Shirin Dehghan, Sohrab Almasi (2023): Developing Public Health Surveillance Dashboards: A Scoping Review on the Design Principles, doi:10.21203/rs.3.rs-3107405/v1
  • Aksel Hagen Tjora, Graham Scambler (2009): Square pegs in round holes: Information systems, hospitals and the significance of contextual awareness, In: Social Science & Medicine 3(68), doi:10.1016/j.socscimed.2008.11.005
  • Maren Sander Granlien, Morten Hertzum (2009): Implementing new ways of working, In: Proceedings of the 2009 ACM International Conference on Supporting Group Work, doi:10.1145/1531674.1531722
  • Federico Cabitza, Marco P. Locatelli, Carla Simone (2006): Designing Computational Places for Communities within Organizations, In: 2006 International Conference on Collaborative Computing: Networking, Applications and Worksharing, doi:10.1109/colcom.2006.361854
  • Steven Houben, Mads Frost, Jakob E. Bardram (2015): Collaborative Affordances of Hybrid Patient Record Technologies in Medical Work, In: Proceedings of the 18th ACM Conference on Computer Supported Cooperative Work & Social Computing, doi:10.1145/2675133.2675164
  • Federico Cabitza, Alvise Mattozzi (2017): The semiotics of configurations for the immanent design of interactive computational systems, In: Journal of Visual Languages & Computing, doi:10.1016/j.jvlc.2017.01.003
  • Gunnar Ellingsen, Eric Monteiro (2006): Seamless Integration: Standardisation across Multiple Local Settings, In: Computer Supported Cooperative Work (CSCW) 5-6(15), doi:10.1007/s10606-006-9033-0
  • Liaquat Hossain, Danny Chun Kit Guan (2012): Modelling coordination in hospital emergency departments through social network analysis, In: Disasters 2(36), doi:10.1111/j.0361-3666.2010.01260.x
  • Federico Cabitza, Carla Simone (2012): “Whatever Works”, In: Phenomenology, Organizational Politics, and IT Design, doi:10.4018/978-1-4666-0303-5.ch006
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