When Once is Not Enough: The Role of Redundancy in a Hospital Ward Setting

dc.contributor.authorCabitza, Federico
dc.contributor.authorSarini, Marcello
dc.contributor.authorSimone, Carla
dc.contributor.authorTelaro, Michele
dc.date.accessioned2023-06-08T11:43:55Z
dc.date.available2023-06-08T11:43:55Z
dc.date.issued2005
dc.description.abstractThe paper discusses the role of redundancy in hospital ward work on the basis of a field study that focuses on the use of paper artifacts supporting healthcare and its coordination. On the basis of literature and direct observations, we identified different kinds of redundancy, i.e. redundancy of effort, functions and data. Hence, we analyzed how these different forms of redundancy may affect each other and the coordination inside hospital wards. Redundancy plays a positive or negative role depending on various circumstances. This twofold nature defines different requirements for a technology to support healthcare and ward work by preserving practices linked to paper-based artifacts and by unobtrusively augmenting them with computational capabilities.en
dc.identifier.doi10.1145/1099203.1099234
dc.identifier.urihttps://dl.eusset.eu/handle/20.500.12015/4817
dc.language.isoen
dc.publisherAssociation for Computing Machinery
dc.relation.ispartofProceedings of the 2005 ACM International Conference on Supporting Group Work
dc.subjecthealthcare
dc.subjectcollaborative work practices
dc.subjectredundancy
dc.subjectreading and writing artifacts
dc.titleWhen Once is Not Enough: The Role of Redundancy in a Hospital Ward Settingen
gi.citation.publisherPlaceNew York, NY, USA
gi.citation.startPage158–167
gi.citations.count49
gi.citations.elementKnut H. Rolland, Vidar Hepsø, Eric Monteiro (2006): Conceptualizing common information spaces across heterogeneous contexts, In: Proceedings of the 2006 20th anniversary conference on Computer supported cooperative work, doi:10.1145/1180875.1180951
gi.citations.elementFederico Cabitza, Carla Simone (2011): Affording Mechanisms: An Integrated View of Coordination and Knowledge Management, In: Computer Supported Cooperative Work (CSCW) 2-3(21), doi:10.1007/s10606-011-9153-z
gi.citations.elementCharlotte Tang, Sheelagh Carpendale (2009): Supporting Nurses' Information Flow by Integrating Paper and Digital Charting, In: ECSCW 2009, doi:10.1007/978-1-84882-854-4_3
gi.citations.elementLaurent M. Willems, Hartmut Baier, Christian G. Bien, Frank Bösebeck, Matthias Dümpelmann, Hajo M. Hamer, Christoph Kellinghaus, Susanne Knake, Melanie Schreiber, Anke Maren Staack, Rainer Surges, Frithjof Tergau, Felix von Podewils, Yvonne Weber, Tim Wehner, Yaroslav Winter, Johann Philipp Zöllner, Adam Strzelczyk, Felix Rosenow (2021): Satisfaction with and reliability of in-hospital video-EEG monitoring systems in epilepsy diagnosis – A German multicenter experience, In: Clinical Neurophysiology 9(132), doi:10.1016/j.clinph.2021.04.020
gi.citations.elementZhan Zhang, Aleksandra Sarcevic, Maria Yala, Randall S. Burd (2014): Informing Digital Cognitive Aids Design for Emergency Medical Work by Understanding Paper Checklist Use, In: Proceedings of the 18th International Conference on Supporting Group Work, doi:10.1145/2660398.2660423
gi.citations.elementFederico Cabitza, Carla Simone (2013): “Drops Hollowing the Stone”: Workarounds as Resources for Better Task-Artifact Fit, In: ECSCW 2013: Proceedings of the 13th European Conference on Computer Supported Cooperative Work, 21-25 September 2013, Paphos, Cyprus, doi:10.1007/978-1-4471-5346-7_6
gi.citations.elementYan Xiao, Stephen Schenkel, Samer Faraj, Colin F. Mackenzie, Jacqueline Moss (2007): What Whiteboards in a Trauma Center Operating Suite Can Teach Us About Emergency Department Communication, In: Annals of Emergency Medicine 4(50), doi:10.1016/j.annemergmed.2007.03.027
gi.citations.elementSoyoung Lee, Charlotte Tang, Sun Young Park, Yunan Chen (2012): Loosely formed patient care teams, In: Proceedings of the ACM 2012 conference on Computer Supported Cooperative Work, doi:10.1145/2145204.2145334
gi.citations.elementFederico Cabitza (2011): “Remain Faithful to the Earth!”*: Reporting Experiences of Artifact-Centered Design in Healthcare, In: Computer Supported Cooperative Work (CSCW) 4-5(20), doi:10.1007/s10606-011-9143-1
gi.citations.elementFederico Cabitza, Carla Simone (2017): Malleability in the Hands of End-Users, In: New Perspectives in End-User Development, doi:10.1007/978-3-319-60291-2_7
gi.citations.elementCharlotte Tang, Sheelagh Carpendale (2007): An observational study on information flow during nurses' shift change, In: Proceedings of the SIGCHI Conference on Human Factors in Computing Systems, doi:10.1145/1240624.1240661
gi.citations.elementJoakim Klemets, Katrien De Moor (2015): Patient responsibility reallocation: a user-centered approach to support nurses’ handling of nurse calls, In: Personal and Ubiquitous Computing 3-4(19), doi:10.1007/s00779-015-0854-z
gi.citations.elementLill Kristiansen (2011): Nurse calls via personal wireless devices; some challenges and possible design solutions, In: 2011 24th International Symposium on Computer-Based Medical Systems (CBMS), doi:10.1109/cbms.2011.5999132
gi.citations.elementBeilei Zhang, Liz Youngblood, Gerald D. Murphy, Michael Ramsay, Yan Xiao (2012): System engineering approach to documentation: An evaluation of the documentation process in a gastroenterology laboratory, In: Journal of Biomedical Informatics 3(45), doi:10.1016/j.jbi.2012.02.008
gi.citations.elementFederico Cabitza, Gunnar Ellingsen, Angela Locoro, Carla Simone (2018): Repetita Iuvant: Exploring and Supporting Redundancy in Hospital Practices, In: Computer Supported Cooperative Work (CSCW) 1-2(28), doi:10.1007/s10606-017-9303-z
gi.citations.elementValerie Benard, Myriam Lewkowicz, Manuel Zacklad (2006): Designing a cooperation tool to extend face-to-face problem-solving in a healthcare network, In: 2006 International Conference on Service Systems and Service Management, doi:10.1109/icsssm.2006.320582
gi.citations.elementEivind Vedvik, Aksel H Tjora, Arild Faxvaag (2009): Beyond the EPR: Complementary roles of the hospital-wide electronic health record and clinical departmental systems, In: BMC Medical Informatics and Decision Making 1(9), doi:10.1186/1472-6947-9-29
gi.citations.elementFederico Cabitza, Carla Simone (2008): Supporting Practices of Positive Redundancy for Seamless Care, In: 2008 21st IEEE International Symposium on Computer-Based Medical Systems, doi:10.1109/cbms.2008.26
gi.citations.elementLiaquat Hossain, Danny Chun Kit Guan (2011): Modelling coordination in hospital emergency departments through social network analysis, In: Disasters, doi:10.1111/j.1467-7717.2011.01260.x
gi.citations.elementCharlotte Tang, Sheelagh Carpendale (2008): Evaluating the deployment of a mobile technology in a hospital ward, In: Proceedings of the 2008 ACM conference on Computer supported cooperative work, doi:10.1145/1460563.1460596
gi.citations.elementClint Heyer, Ingeborg Grønning (2008): Cross-workplace perspectives, In: Proceedings of the 5th Nordic conference on Human-computer interaction: building bridges, doi:10.1145/1463160.1463223
gi.citations.elementChaman Sharma, Deepak Kumar Gautam (2015): Design development and implementation of wired Nurse calling system, In: 2015 International Conference on Green Computing and Internet of Things (ICGCIoT), doi:10.1109/icgciot.2015.7380657
gi.citations.elementGillian R. Hayes, Donald J. Patterson, Mohan Singh, Dana Gravem, Julia Rich, Dan Cooper (2011): Supporting the transition from hospital to home for premature infants using integrated mobile computing and sensor support, In: Personal and Ubiquitous Computing 8(15), doi:10.1007/s00779-011-0402-4
gi.citations.elementXiaomu Zhou, Mark S. Ackerman, Kai Zheng (2010): Computerization and information assembling process, In: Proceedings of the 1st ACM International Health Informatics Symposium, doi:10.1145/1882992.1883000
gi.citations.elementCharlotte Tang, Yan Xiao, Yunan Chen, Paul N. Gorman (2024): Human Factors and Design for Supporting Healthcare Teams, In: Cognitive Informatics in Biomedicine and Healthcare, doi:10.1007/978-3-031-69947-4_11
gi.citations.elementDanielle Ritz Shala, Aaron Jones, Greg Fairbrother, Melissa Baysari (2021): Adopting an American framework to optimize nursing admission documentation in an Australian health organization, doi:10.1101/2021.06.15.21258998
gi.citations.elementFederico Cabitza, Carla Simone (2009): Active artifacts as bridges between context and community knowledge sources, In: Proceedings of the fourth international conference on Communities and technologies, doi:10.1145/1556460.1556478
gi.citations.elementDanielle Ritz Shala, Suzanne Sheppard‐Law (2022): Measuring text similarity and its associated factors in electronic nursing progress notes: A retrospective review, In: Journal of Clinical Nursing 11-12(32), doi:10.1111/jocn.16374
gi.citations.elementReza Rabiei, Sohrab Almasi (2022): Requirements and challenges of hospital dashboards: a systematic literature review, In: BMC Medical Informatics and Decision Making 1(22), doi:10.1186/s12911-022-02037-8
gi.citations.elementGeraldine Fitzpatrick, Gunnar Ellingsen (2012): A Review of 25 Years of CSCW Research in Healthcare: Contributions, Challenges and Future Agendas, In: Computer Supported Cooperative Work (CSCW) 4-6(22), doi:10.1007/s10606-012-9168-0
gi.citations.elementDanielle Ritz Shala, Aaron Jones, Greg Fairbrother, Jordanna Davis, Alastair MacGregor, Melissa Baysari (2022): Adopting an American framework to optimize nursing admission documentation in an Australian health organization, In: JAMIA Open 3(5), doi:10.1093/jamiaopen/ooac054
gi.citations.elementFederico Cabitza, Carla Simone, Marcello Sarini (2009): Leveraging Coordinative Conventions to Promote Collaboration Awareness, In: Computer Supported Cooperative Work (CSCW) 4(18), doi:10.1007/s10606-009-9093-z
gi.citations.elementReza Rabiei, Peivand Bastani, Hossein Ahmadi, Shirin Dehghan, Sohrab Almasi (2023): Developing Public Health Surveillance Dashboards: A Scoping Review on the Design Principles, doi:10.21203/rs.3.rs-3107405/v1
gi.citations.elementAksel Hagen Tjora, Graham Scambler (2009): Square pegs in round holes: Information systems, hospitals and the significance of contextual awareness, In: Social Science & Medicine 3(68), doi:10.1016/j.socscimed.2008.11.005
gi.citations.elementMaren Sander Granlien, Morten Hertzum (2009): Implementing new ways of working, In: Proceedings of the 2009 ACM International Conference on Supporting Group Work, doi:10.1145/1531674.1531722
gi.citations.elementFederico Cabitza, Marco P. Locatelli, Carla Simone (2006): Designing Computational Places for Communities within Organizations, In: 2006 International Conference on Collaborative Computing: Networking, Applications and Worksharing, doi:10.1109/colcom.2006.361854
gi.citations.elementSteven Houben, Mads Frost, Jakob E. Bardram (2015): Collaborative Affordances of Hybrid Patient Record Technologies in Medical Work, In: Proceedings of the 18th ACM Conference on Computer Supported Cooperative Work & Social Computing, doi:10.1145/2675133.2675164
gi.citations.elementFederico Cabitza, Alvise Mattozzi (2017): The semiotics of configurations for the immanent design of interactive computational systems, In: Journal of Visual Languages & Computing, doi:10.1016/j.jvlc.2017.01.003
gi.citations.elementGunnar Ellingsen, Eric Monteiro (2006): Seamless Integration: Standardisation across Multiple Local Settings, In: Computer Supported Cooperative Work (CSCW) 5-6(15), doi:10.1007/s10606-006-9033-0
gi.citations.elementLiaquat Hossain, Danny Chun Kit Guan (2012): Modelling coordination in hospital emergency departments through social network analysis, In: Disasters 2(36), doi:10.1111/j.0361-3666.2010.01260.x
gi.citations.elementFederico Cabitza, Carla Simone (2012): “Whatever Works”, In: Phenomenology, Organizational Politics, and IT Design, doi:10.4018/978-1-4666-0303-5.ch006
gi.citations.elementAndrew V. Levula, Kon Shing Kenneth Chung, Jane Young, Kate White (2013): Envisioning complexity in healthcare systems through social networks, In: Proceedings of the 2013 IEEE/ACM International Conference on Advances in Social Networks Analysis and Mining, doi:10.1145/2492517.2500313
gi.citations.elementKarleen F. Giannitrapani, Sangeeta C. Ahluwalia, R. Thomas Day, Maura Pisciotta, Steven Dobscha, Karl Lorenz (2018): Challenges to teaming for pain in primary care, In: Healthcare 1(6), doi:10.1016/j.hjdsi.2017.06.006
gi.citations.elementReza Rabiei, Peivand Bastani, Hossein Ahmadi, Shirin Dehghan, Sohrab Almasi (2024): Developing public health surveillance dashboards: a scoping review on the design principles, In: BMC Public Health 1(24), doi:10.1186/s12889-024-17841-2
gi.citations.elementFederico Cabitza, Carla Simone, Giovanni Zorzato (2009): ProDoc: an Electronic Patient Record to Foster Process-Oriented Practices, In: ECSCW 2009, doi:10.1007/978-1-84882-854-4_5
gi.citations.elementKlaudia Çarçani, Tone Bratteteig, Harald Holone, Jo Herstad (2023): EquiP: A Method to Co-Design for Cooperation, In: Computer Supported Cooperative Work (CSCW) 3(32), doi:10.1007/s10606-023-09463-w
gi.citations.elementGlenn Munkvold, Gunnar Ellingsen, Hege Koksvik (2006): Formalizing work, In: Proceedings of the 2006 20th anniversary conference on Computer supported cooperative work, doi:10.1145/1180875.1180886
gi.citations.elementNaveena Karusala, Ding Wang, Jacki O'Neill (2020): Making Chat at Home in the Hospital: Exploring Chat Use by Nurses, In: Proceedings of the 2020 CHI Conference on Human Factors in Computing Systems, doi:10.1145/3313831.3376166
gi.citations.elementCharlotte Tang, Sheelagh Carpendale, Stacey Scott (2010): InfoFlow Framework for Evaluating Information Flow and New Health Care Technologies, In: International Journal of Human-Computer Interaction 5(26), doi:10.1080/10447311003719961
gi.conference.locationSanibel Island, Florida, USA

Files

Collections