Journal Article

Online Harassment in the Workplace: The Role of Technology in Labour Law Disputes

Loading...
Thumbnail Image

Fulltext URI

Document type

Text/Journal Article

Additional Information

Date

Journal Title

Journal ISSN

Volume Title

Publisher

Springer, London

Abstract

In this paper, we explore the role technology plays in online workplace harassment as it emerges in the legal verdicts of labour law courts. Analysing 106 official legal verdicts on labour law violations, we demonstrate how technological traces are used as evidence for both indictment and the defence. We find that chat technologies risk providing a platform for online workplace harassment which extends beyond the boundaries of work and into private life. In contrast to online harassment on social media sites, online harassment in the workplace exists within situations of known audiences in hierarchical organisational structures. Thus, speaking up against a violator can have severe financial and social consequences for the survivor. Our data show that chat technology, by capturing and documenting abusive behaviours, makes harassment visible, allowing survivors to hold the harassers legally accountable. Furthermore, we find that online harassment, because it extends beyond the physical workplace, extends the legal and ethical responsibility of the employer. We argue that research on computer-supported co-operative work should consider how the design of co-operative technologies can help survivors speak up, as well as inhibit violators’ abusive behaviour. We also propose that design strategies must consider employers’ extended responsibility for moral and ethical conduct.

Description

Tenório, Nelson; Bjørn, Pernille (2019): Online Harassment in the Workplace: The Role of Technology in Labour Law Disputes. Computer Supported Cooperative Work - ECSCW 2019: Proceedings of the 17th European Conference on Computer Supported Cooperative Work. DOI: 10.1007/s10606-019-09351-2. Springer, London. PISSN: ISSN 0925-9724. Full Papers. Salzburg, Austria. 8 - 12 June 2019

Keywords

Abusive behaviour, Labour laws, Chat technology, Legal disputes, Workplace harassment, Online harassment, Skype, WhatsApp, Moral harassment, Sexual harassment, Legal evidence

Citation

URI

URI

Endorsement

Review

Supplemented By

Referenced By


Number of citations to item: 14

  • EunJeong Cheon (2023): Powerful Futures: How a Big Tech Company Envisions Humans and Technologies in the Workplace of the Future, In: Proceedings of the ACM on Human-Computer Interaction CSCW2(7), doi:10.1145/3610103
  • Kássia Rayane Furtado Pereira, Nelson Nunes Tenório Junior, Mariana Santos Oliveira, Cláudia Herrero Martins Menegassi, Thiago Pereira Bento (2020): A GESTÃO DO CONHECIMENTO NO MARKETING DIGITAL: UMA INVESTIGAÇÃO NO USO DO WHATSAPP E A RELAÇÃO ENTRE OS PROCESSOS DE CRIAÇÃO E COMPARTILHAMENTO DO CONHECIMENTO, In: Revista Inteligência Competitiva 4(9), doi:10.24883/iberoamericanic.v9i4.354
  • Rob Comber, Chiara Rossitto (2023): Regulating Responsibility: Environmental Sustainability, Law, and the Platformisation of Waste Management, In: Proceedings of the 2023 CHI Conference on Human Factors in Computing Systems, doi:10.1145/3544548.3581493
  • Nitzan Navick, Allison P Mazur, Jennifer L Gibbs (2024): Behind the screen: The perception–reality gap in cybersexual harassment between remote coworkers, In: New Media & Society, doi:10.1177/14614448241274469
  • Amelia E. Evans, Joseph M. Currin, Sheila Garos, Alyssa Stokes, Kassidy Cox, Cody L. Meyer (2022): ‘Wasn’t This Already Considered Sexual Harassment?’: Exploring the Confusion Around the Law Mandating Consent to Receive a Nude Sext Message, In: American Journal of Sexuality Education 3(17), doi:10.1080/15546128.2021.2025181
  • Lennart Hofeditz, Milad Mirbabaie, Mara Ortmann (2023): Ethical Challenges for Human–Agent Interaction in Virtual Collaboration at Work, In: International Journal of Human–Computer Interaction 23(40), doi:10.1080/10447318.2023.2279400
  • Jennifer A. Scarduzio, Shawna Malvini Redden, Jennifer Fletcher (2020): Everyone’s ‘uncomfortable’ but only some people report: privacy management, threshold levels, and reporting decisions stemming from coworker online sexual harassment, In: Journal of Applied Communication Research 1(49), doi:10.1080/00909882.2020.1849771
  • Pernille Bjørn, Maria Menendez-Blanco, Valeria Borsotti (2022): Equity & Inclusion, In: Diversity in Computer Science, doi:10.1007/978-3-031-13314-5_7
  • Diana Diana, Wahyu Prawesthi, Bahrul Amiq (2024): Criminal Provisions For Perpetrators Who Commit Criminal Acts of Copulation And Lewd Acts Against Minors, In: Indonesian Journal of Law and Justice 4(1), doi:10.47134/ijlj.v1i4.2345
  • Pernille Bjørn, Maria Menendez-Blanco, Valeria Borsotti (2022): Organizational Change for Equity & Inclusion, In: Diversity in Computer Science, doi:10.1007/978-3-031-13314-5_8
  • Rama Adithya Varanasi, Aditya Vashistha, Rene F. Kizilcec, Nicola Dell (2021): Investigating Technostress Among Teachers in Low-Income Indian Schools, In: Proceedings of the ACM on Human-Computer Interaction CSCW2(5), doi:10.1145/3476081
  • Naveena Karusala, Ding Wang, Jacki O'Neill (2020): Making Chat at Home in the Hospital: Exploring Chat Use by Nurses, In: Proceedings of the 2020 CHI Conference on Human Factors in Computing Systems, doi:10.1145/3313831.3376166
  • Valeria Borsotti, Pernille Bjørn (2022): Humor and Stereotypes in Computing: An Equity-focused Approach to Institutional Accountability, In: Computer Supported Cooperative Work (CSCW) 4(31), doi:10.1007/s10606-022-09440-9
  • Katrina Paerata (2023): The use of workplace instant messaging since COVID-19, In: Telematics and Informatics Reports, doi:10.1016/j.teler.2023.100063
Please note: Providing information about citations is only possible thanks to to the open metadata APIs provided by crossref.org and opencitations.net. These lists may be incomplete due to unavailable citation data.source: opencitations.net, crossref.org