Automatic for the People: Implementing Robotic Process Automation in Social Work

Simple item page
dc.contributor.authorNauwerck, Gerolf
dc.contributor.authorCajander, Åsa
dc.date.accessioned2019-05-22T04:07:29Z
dc.date.available2019-05-22T04:07:29Z
dc.date.issued2019
dc.description.abstractThis short paper reports exploratory results from an ongoing longitudinal study on the introduction of robotic process automation (RPA) of financial support in a Swedish municipality. The study combines interviews, observations and surveys with a focus on the employee experience. Preliminary results show positive expectations yet there are concerns relating to the long-term effects of increased automation.en
dc.identifier.doi10.18420/ecscw2019_p04
dc.identifier.pissn2510-2591
dc.language.isoen
dc.publisherEuropean Society for Socially Embedded Technologies (EUSSET)
dc.relation.ispartofProceedings of the 17th European Conference on Computer-Supported Cooperative Work - Demos and Posters
dc.relation.ispartofseriesReports of the European Society for Socially Embedded Technologies: vol. 3, no. 2
dc.titleAutomatic for the People: Implementing Robotic Process Automation in Social Worken
dc.typeText/Conference Poster
gi.conference.date8 - 12 June 2019
gi.conference.locationSalzburg, Austria
gi.conference.sessiontitlePoster
mci.conference.reviewfull

Files

Original bundle
1 - 1 of 1
Thumbnail Image
Name:
ecscw2019_p04.pdf
Size:
146.66 KB
Format:
Adobe Portable Document Format
Download

Collections

ECSCW 2019 Demos, Posters and Panels