Automatic for the People: Implementing Robotic Process Automation in Social Work
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European Society for Socially Embedded Technologies (EUSSET)
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This short paper reports exploratory results from an ongoing longitudinal study on the introduction of robotic process automation (RPA) of financial support in a Swedish municipality. The study combines interviews, observations and surveys with a focus on the employee experience. Preliminary results show positive expectations yet there are concerns relating to the long-term effects of increased automation.
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