Workshop Paper

Automatic for the People: Implementing Robotic Process Automation in Social Work

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Text/Conference Poster

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European Society for Socially Embedded Technologies (EUSSET)

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This short paper reports exploratory results from an ongoing longitudinal study on the introduction of robotic process automation (RPA) of financial support in a Swedish municipality. The study combines interviews, observations and surveys with a focus on the employee experience. Preliminary results show positive expectations yet there are concerns relating to the long-term effects of increased automation.

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Nauwerck, Gerolf; Cajander, Åsa (2019): Automatic for the People: Implementing Robotic Process Automation in Social Work. Proceedings of the 17th European Conference on Computer-Supported Cooperative Work - Demos and Posters. DOI: 10.18420/ecscw2019_p04. European Society for Socially Embedded Technologies (EUSSET). PISSN: 2510-2591. Poster. Salzburg, Austria. 8 - 12 June 2019

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