Automatic for the People: Implementing Robotic Process Automation in Social Work
European Society for Socially Embedded Technologies (EUSSET)
This short paper reports exploratory results from an ongoing longitudinal study on the introduction of robotic process automation (RPA) of financial support in a Swedish municipality. The study combines interviews, observations and surveys with a focus on the employee experience. Preliminary results show positive expectations yet there are concerns relating to the long-term effects of increased automation.