Automatic for the People: Implementing Robotic Process Automation in Social Work
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European Society for Socially Embedded Technologies (EUSSET)
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This short paper reports exploratory results from an ongoing longitudinal study on the introduction of robotic process automation (RPA) of financial support in a Swedish municipality. The study combines interviews, observations and surveys with a focus on the employee experience. Preliminary results show positive expectations yet there are concerns relating to the long-term effects of increased automation.
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Number of citations to item: 3
- Andrzej Sobczak (2022): Robotic Process Automation as a Digital Transformation Tool for Increasing Organizational Resilience in Polish Enterprises, In: Sustainability 3(14), doi:10.3390/su14031333
- Andrzej Sobczak, Leszek Ziora (2021): The Use of Robotic Process Automation (RPA) as an Element of Smart City Implementation: A Case Study of Electricity Billing Document Management at Bydgoszcz City Hall, In: Energies 16(14), doi:10.3390/en14165191
- Harmoko Harmoko, Andrés Jiménez Ramírez, José González Enríquez, Bernhard Axmann (2022): Identifying the Socio-Human Inputs and Implications in Robotic Process Automation (RPA): A Systematic Mapping Study, In: Lecture Notes in Business Information Processing, doi:10.1007/978-3-031-16168-1_12