The new public encounter: Where citizens meet the state-bot

dc.contributor.authorSchmidt, Michaela
dc.description.abstractThis document gives an overview of the topic, research questions and current status of the authors PhD project. This research aims to investigate the impacts of digitalization of the interaction between state and public, also known as public encounter, on the citizens perception of their government. More specifically I want to find out whether the use of Information and Communication Technologies (ICTs) influences how the citizen perceives their government and if so whether it is possible to design these ICTs in a way that will foster a positive perception. The citizens perception of their government will be evaluated by assessing a given set of public service values. The goal is to develop a framework which can guide the design and implementation of digital public encounters in a way that contributes to a positive citizens perception of their government. The research focuses on the Norwegian context by investigating the nature of public encounters between government institutions and citizens.en
dc.publisherEuropean Society for Socially Embedded Technologies (EUSSET)
dc.relation.ispartofProceedings of 21st European Conference on Computer-Supported Cooperative Work
dc.relation.ispartofseriesReports of the European Society for Socially Embedded Technologies: vol. 7, no. 3
dc.titleThe new public encounter: Where citizens meet the state-boten
dc.typeText/Conference Paper
gi.conference.date5 June - 09 June, 2023
gi.conference.locationTrondheim, Norway
gi.conference.sessiontitleDoctoral Colloquium


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