The new public encounter: Where citizens meet the state-bot
European Society for Socially Embedded Technologies (EUSSET)
This document gives an overview of the topic, research questions and current status of the authors PhD project. This research aims to investigate the impacts of digitalization of the interaction between state and public, also known as public encounter, on the citizens perception of their government. More specifically I want to find out whether the use of Information and Communication Technologies (ICTs) influences how the citizen perceives their government and if so whether it is possible to design these ICTs in a way that will foster a positive perception. The citizens perception of their government will be evaluated by assessing a given set of public service values. The goal is to develop a framework which can guide the design and implementation of digital public encounters in a way that contributes to a positive citizens perception of their government. The research focuses on the Norwegian context by investigating the nature of public encounters between government institutions and citizens.