- Conference PaperThe new public encounter: Where citizens meet the state-bot(Proceedings of 21st European Conference on Computer-Supported Cooperative Work, 2023) Schmidt, MichaelaThis document gives an overview of the topic, research questions and current status of the authors PhD project. This research aims to investigate the impacts of digitalization of the interaction between state and public, also known as public encounter, on the citizens perception of their government. More specifically I want to find out whether the use of Information and Communication Technologies (ICTs) influences how the citizen perceives their government and if so whether it is possible to design these ICTs in a way that will foster a positive perception. The citizens perception of their government will be evaluated by assessing a given set of public service values. The goal is to develop a framework which can guide the design and implementation of digital public encounters in a way that contributes to a positive citizens perception of their government. The research focuses on the Norwegian context by investigating the nature of public encounters between government institutions and citizens.
- Conference PaperKnowledge and Expertise Sharing for Coordination in Digitalization Production Contexts(Proceedings of 21st European Conference on Computer-Supported Cooperative Work, 2023) Sanchez Martin, Marcel ManuelIn the process of ongoing digitalization of the production world, manufacturing companies are increasingly faced with the challenge of using new technologies to maintain their competitiveness. In this context, knowledge and expertise sharing is becoming more and more important, which may increase the requirements for articulation and coordination in cooperative settings. CSCW systems can potentially support these cooperation processes by promoting interaction between employees and supporting the formation of awareness. However, awareness can be related to factors of leadership and motivation and influence required learning processes through ongoing digitalization as well. As the use of CSCW systems affects technical, environmental and organizational factors of group work, knowledge and expertise sharing at different and between hierarchical levels also needs to be considered. Furthermore, group performance often is influenced by social forces and norms that act as group effects on group behavior. This is a qualitative research to explore the relationships of awareness, leadership, motivation, and learning processes and their influence on knowledge and expertise sharing in hierarchies, taking into account social processes in cooperative settings. The research focus is on small and medium-sized companies of the metalworking industry, which are in constant digitalization.
- Conference Paper‘Data Saves Lives’: Data Work in a Healthcare Business Intelligence Unit(Proceedings of 21st European Conference on Computer-Supported Cooperative Work, 2023) Pedersen, Asbjoern M.Big Data and the digitalization of healthcare have encouraged a movement toward becoming data-driven. Although hailed as a solution to a plethora of challenges, the hype of Big Data, however, often oversees that data requires work – by humans. The emergent field of data work emphasizes these skilled but oft-invisible efforts required to make healthcare data-driven. Based on an ethnographic study, this project investigates data work in a healthcare business intelligence unit. The project’s purpose is to identify the skills and tasks that constitute data work within the unit, as well as how healthcare data work roles and tasks change in the process. In this paper, I present findings from my project: I first describe the collaborative work in constructing standardized and reliable data products that are applicable across multiple sites; I then describe the necessary work conducted to implement and disseminate data products in local healthcare practices. Finally, I summarize my next steps and expected contributions.
- Conference PaperDesigning Awareness Tools for Psychological Well-Being in Collaborative Work Environments(Proceedings of 21st European Conference on Computer-Supported Cooperative Work, 2023) Lushnikova, AlinaThe work practices and tools supporting them are rapidly shifting to hybrid, making computer-supported collaboration more and more salient. Because of the novelty of this modality and imposed pressure to perform, employee well-being is at risk. Awareness support can be an empowering solution when designed in line with human-centered values and well-being as an objective. This thesis investigates how awareness tools can support the psychological well-being of people working together by enabling self-reflection and self-regulation. First, it aims at consolidating knowledge about the roles of awareness support in hybrid contexts. Second, based on empirical research, the thesis strives to derive the design guidelines of awareness support tools that improve the well-being of the employee collaborators. Third, it explores the opportunities to bridge the experience-centeredness of UX and orientation on social practices of CSCW.
- Conference PaperHuman-AI collaboration in healthcare settings in Sweden(Proceedings of 21st European Conference on Computer-Supported Cooperative Work, 2023) Cikizwa Khumalo, AkhonaThis document introduces my research interests in Human-AI collaboration in Healthcare. The need to exploit the strengths of both humans and AI for increased productivity has been highlighted in literature, and it is becoming increasingly evident that AI and humans can work towards a shared goal. However, the notion of intelligent systems as collaborators is yet to be explored. My research aims at exploring human-AI collaborative work and how it impacts the healthcare professional’s workflow.
- Conference PaperUn-working health data: Seeking routes to trace data as a concept and practice in data-driven healthcare(Proceedings of 21st European Conference on Computer-Supported Cooperative Work, 2023) Avlona, NataliaThis PhD project aims to explore how economic value is generated by data in data-driven technologies and the role of contextual and informal social relations in these valuation processes. Conducting ethnography in existing socio-technical networks ‘in the wild’, this PhD situates its focus on the healthcare sector. This project aims is to explore how the existing data practices, from the micro level of the data- practitioners to the mezzo level of the data stewards, construct value propositions for the ways data value is traded and regulated by the policymakers. Ethnographic fieldwork for this PhD research has already been conducted in two northern European companies in the Health Tech Industry. Further research is planned to be conducted in the public and private healthcare sectors in UK, Denmark and Greece.
- Conference PaperYes, we care? A sociomaterial perspective on care work and technology(Proceedings of 21st European Conference on Computer-Supported Cooperative Work, 2023) Vogel, LauraWith aging societies and care crises on the one hand and new robotic technology and artificial intelligence on the other, there are certain hopes that the technology of the future can provide solutions to social problems. My dissertation aims to paint a realistic picture of the situation and to point out not only potential but desirable developments. My focus is on care for people of older age, and I am particularly interested in the entanglement of work, organization, and technology following a sociomaterial approach. Specifically, I want to explore how and under what conditions new (robotic) technology can be aligned with the values and professional identities of those working in care. Furthermore, I would like to investigate these aspects on the level of processes and structures of the organization. Methodologically, I am following a qualitative social research approach, with data being collected in the context of the project ‘Caring Robots // Robotic Care’. Finally, with my dissertation, I aim at contributing to the knowledge of how technology development in the field of care can take into account ethical aspects and the interests of the various affected groups.
- Conference PaperEXPLORING LEARNING IN HYBRID WORK: A WAY FORWARD(Proceedings of 21st European Conference on Computer-Supported Cooperative Work, 2023) Ebojoh, SandraHybrid work teams have recently gained popularity, with advances in digital technology and the pandemic problem, and are now essential for the new working world that has emerged since the outbreak. Consequently, workplace learning, which is crucial for employee development, has been affected, as the nature of work and the work environment is changing. There is therefore an urgent need for research on learning in the current hybrid work teams, as studies show that there is insufficient research on digital workplace learning, and businesses must adapt to this work model to survive. The focus of this study is to increase the understanding of the learning process in hybrid work. The study employs a qualitative research strategy with a multiple case study design with hybrid work teams. The data will be collected through in-depth interviews and focus groups with selected digitalized organizations. The study will contribute to the CSCW discourse by providing insights into the future of work teams, learning, and knowledge-sharing in such teams.