"Drops hollowing the Stone". Workarounds as resources for better task-artifact fit.

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dc.contributor.authorCabitza, Federico
dc.contributor.authorSimone, Carla
dc.date.accessioned2017-04-15T11:42:30Z
dc.date.available2017-04-15T11:42:30Z
dc.date.issued2013
dc.description.abstractThe paper reports on a systematic survey of the literature around the manifold theme of workarounds in CSCW and in so doing presents a range of definitions that focus on different aspects of this phenomenon. We also report a case study in a large hospital where we discussed with some key users the opportunity of a tool that could promote awareness of existing workarounds, as a way to provide feedback on the actual use of an IT application in a bottom-up fashion. This case study led to the design of a simple process annotation tool, where users could distinguish between different kinds of workarounds: either as misalignments with respect to the organization procedures, or circumventions of the technology supporting them, or both.
dc.identifier.doi10.1007/978-1-4471-5346-7_6
dc.identifier.isbn978-1-4471-5345-0
dc.language.isoen
dc.publisherSpringer, London
dc.relation.ispartofECSCW 2013: Proceedings of the 13th European Conference on Computer Supported Cooperative Work
dc.relation.ispartofseriesECSCW
dc.title"Drops hollowing the Stone". Workarounds as resources for better task-artifact fit.
dc.typeText
gi.citation.endPage122
gi.citation.startPage103
gi.conference.date21-25 September 2013
gi.conference.locationPaphos, Cyprus
gi.conference.sessiontitleFull Papers

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ECSCW 2013: Proceedings of the 13th European Conference on Computer Supported Cooperative Work