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"Drops hollowing the Stone". Workarounds as resources for better task-artifact fit.

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Springer, London


The paper reports on a systematic survey of the literature around the manifold theme of workarounds in CSCW and in so doing presents a range of definitions that focus on different aspects of this phenomenon. We also report a case study in a large hospital where we discussed with some key users the opportunity of a tool that could promote awareness of existing workarounds, as a way to provide feedback on the actual use of an IT application in a bottom-up fashion. This case study led to the design of a simple process annotation tool, where users could distinguish between different kinds of workarounds: either as misalignments with respect to the organization procedures, or circumventions of the technology supporting them, or both.


Cabitza, Federico; Simone, Carla (2013): "Drops hollowing the Stone". Workarounds as resources for better task-artifact fit.. ECSCW 2013: Proceedings of the 13th European Conference on Computer Supported Cooperative Work. DOI: 10.1007/978-1-4471-5346-7_6. Springer, London. ISBN: 978-1-4471-5345-0. pp. 103-122. Full Papers. Paphos, Cyprus. 21-25 September 2013