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Trustworthy chatbots assisting large-scale collaboration

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European Society for Socially Embedded Technologies (EUSSET)

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Cognitive assistants are a promising solution to the increasing complexity of large-scale collaboration. By providing support in data processing and decision making, they could lighten the cognitive load put on human collaborators. More precisely, conversational agents are especially suited to large-scale collaboration as they are user-friendly and could be integrated into existing collaboration tools. However, to be successfully integrated into the collaboration process, the assistant needs to be trusted. My doctoral research aims to identify which factors determine trust in a chatbot’s advice during collaboration.

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Amiot, Clélie  (2020): Trustworthy chatbots assisting large-scale collaboration. Proceedings of 18th European Conference on Computer-Supported Cooperative Work. DOI: 10.18420/ecscw2020_dc03. European Society for Socially Embedded Technologies (EUSSET). PISSN: 2510-2591. Doctoral Colloquium. Siegen, Germany. 13 - 17 June 2020

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