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Beyond Workflow Management: Product-Driven Case Handling

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Association for Computing Machinery

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In the last decade, workflow technology has become one of the building blocks for realizing enterprise information systems. Unfortunately, the application of contemporary workflow management systems is limited to well-defined and well-controlled environments. In practice, workflow technology often fails because of limited flexibility. We advocate a paradigm shift to overcome this problem: Workflows should not be driven by pre-specified control-flows but by the products they generate. This paper presents the software package FLOWer which fully supports this paradigm shift.

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van der Aalst, W. M. P.; Berens, P. J. S. (2001): Beyond Workflow Management: Product-Driven Case Handling. Proceedings of the 2001 ACM International Conference on Supporting Group Work. DOI: 10.1145/500286.500296. New York, NY, USA: Association for Computing Machinery. pp. 42–51. Boulder, Colorado, USA

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FLOWer, workflow management, product-driven design, case handling, workflow management systems

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Number of citations to item: 61

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