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Evaluating the Usability of an Evolving Collaborative Product —Changes in User Type, Tasks and Evaluation Methods over Time

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1999

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Proceedings of the 1999 ACM International Conference on Supporting Group Work

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Association for Computing Machinery

Abstract

The first users of a new technology are often engineers and enthusiasts. The functionality and interface that they find acceptable may be very different than the requirements of a more mainstream audience. This poses challenges for usability engineers in both defining user groups and then evaluating a product against usability goals, when both users and goals are changing as the technology matures. Usability evaluation methods for collaborative applications must evolve and iterate at least as fast as the products themselves. This paper describes the changes in approach taken by usability engineers between Version 1 and Version 3 of the Microsoft NetMeeting product.

Description

Nodder, Chris; Williams, Gayna; Dubrow, Deborah (1999): Evaluating the Usability of an Evolving Collaborative Product —Changes in User Type, Tasks and Evaluation Methods over Time. Proceedings of the 1999 ACM International Conference on Supporting Group Work. DOI: 10.1145/320297.320314. New York, NY, USA: Association for Computing Machinery. pp. 150–159. Phoenix, Arizona, USA

Keywords

development process, design consideration, NetMeeting, collaborative tools, usability evaluation, application sharing

Citation

DOI

10.1145/320297.320314

URI

URI

https://dl.eusset.eu/handle/20.500.12015/4744

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GROUP 1999

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Number of citations to item: 6

  • Georgia Braude, Simone Mohi, Elly Quinlan, Anthony Shoullis, James Collison (2023): Psychologists and their self-mirror: therapy experiences via videoconferencing, In: Clinical Psychologist 3(27), doi:10.1080/13284207.2023.2245953
  • Matthew K. Miller, Martin Johannes Dechant, Regan L. Mandryk (2021): Meeting You, Seeing Me: The Role of Social Anxiety, Visual Feedback, and Interface Layout in a Get-to-Know-You Task via Video Chat., In: Proceedings of the 2021 CHI Conference on Human Factors in Computing Systems, doi:10.1145/3411764.3445664
  • Obead Alhadreti (2020): Comparing Two Methods of Usability Testing in Saudi Arabia: Concurrent Think-Aloud vs. Co-Discovery, In: International Journal of Human–Computer Interaction 2(37), doi:10.1080/10447318.2020.1809152
  • Abdul Rauf, Sadia Batool, Shafiq Ur Rehman, Arshad Ali Shahid (2010): Survey based usability evaluation of MS Word, In: 2010 International Conference on User Science and Engineering (i-USEr), doi:10.1109/iuser.2010.5716750
  • Maaike J. van den Haak, Menno D. T. de Jong, Peter Jan Schellens (2006): Constructive Interaction: An Analysis of Verbal Interaction in a Usability Setting, In: IEEE Transactions on Professional Communication 4(49), doi:10.1109/tpc.2006.885865
  • Matthew K. Miller, Regan L. Mandryk, Max V. Birk, Ansgar E. Depping, Tushita Patel (2017): Through the Looking Glass, In: Proceedings of the 2017 CHI Conference on Human Factors in Computing Systems, doi:10.1145/3025453.3025548
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