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Title: Back-Stage User Participation in Large-Scale IS Projects
Authors: Mehmood, Hamid
Farshchian, Babak A.
Issue Date: 2021
Publisher: European Society for Socially Embedded Technologies (EUSSET)
metadata.dc.relation.ispartof: Infrahealth 2021 - Proceedings of the 8th International Conference on Infrastructures in Healthcare 2019
Series/Report no.: Reports of the European Society for Socially Embedded Technologies: vol. 5, no. 4
Abstract: In recent years, both the public and private sector organizations have started shifting to large-scale information systems (IS). Still, the results of these large-scale implementations are not very promising. Ensuring user participation is considered as a (partial) solution to overcome the issues associated with large-scale IS development. Given the complexities associated with the scale, the activities happening in large-scale projects are categorized as front-stage and back-stage, and it is essential to engage users in both of these activities. The literature around the component of user participation in back-stage of large-scale projects is not very mature. We contribute to this by studying a large-scale medical record system implementation in central Norway. Our findings highlight that the back-stage activities are very prevalent in large-scale projects whereas these activities lack adequate user participation.
metadata.dc.identifier.doi: 10.18420/ihc2021_004
ISSN: 2510-2591
metadata.mci.conference.location: Kristiansand, Norway 23-24 September 2021
Appears in Collections:InfraHealth 2021: Proceedings of the 8th International Conference on Infrastructures for Healthcare

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