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Title: User mobilization in bottom-up infrastructural transformation
Authors: Dæhlen, Åsmund
Grisot, Miria
Issue Date: 2021
Publisher: European Society for Socially Embedded Technologies (EUSSET)
metadata.dc.relation.ispartof: Infrahealth 2021 - Proceedings of the 8th International Conference on Infrastructures in Healthcare 2019
Series/Report no.: Reports of the European Society for Socially Embedded Technologies: vol. 5, no. 4
Abstract: User mobilization plays a critical role in bottom-up processes of infrastructural transformation. In this study, we take a user perspective to how infrastructures transform, and investigate the work required to mobilize users. Our research is based on a case study of a project developing a novel solution for supporting data sharing in patient handovers in the context of primary care in the municipality of Oslo. We focus on the work of user representatives in the project activities, and specifically in their effort to engage their local organizations. In the analysis we identify three types of work for user mobilization: the work to identify benefits, anchor in the local leadership, and give a sense of ownership. We contribute to the literature on bottom-up user-driven change processes by showing the work required for user mobilization and conclude with implications for supporting users’ learning.
metadata.dc.identifier.doi: 10.18420/ihc2021_017
ISSN: 2510-2591
metadata.mci.conference.location: Kristiansand, Norway 23-24 September 2021
Appears in Collections:InfraHealth 2021: Proceedings of the 8th International Conference on Infrastructures for Healthcare

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