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Title: A Survey of Digital Working Conditions of Danish Knowledge Workers
Authors: Nouwens, Midas
Nylandsted Klokmose, Clemens
Issue Date: 2021
Publisher: European Society for Socially Embedded Technologies (EUSSET)
metadata.dc.relation.ispartof: Proceedings of 19th European Conference on Computer-Supported Cooperative Work
Series/Report no.: ECSCW
Abstract: We present a representative survey of the digital working conditions of 466 Danish knowledge workers. We provide data on 1) the hardware and software they use to accomplish their main job activities, 2) the strategies they use to personalise their software, and 3) their digital competences. Our results show that the average Danish knowledge worker primarily uses a laptop and a smartphone to accomplish their work; they use an average of four software applications, mostly developed by large US corporations; they infrequently personalise their software using built-in settings and rarely personalise using plugins, scripts, or reprogramming; they are most capable in using collaboration and communication tools, feel more comfortable formatting other worker’s digital content than creating their own, and are confident they can solve most technical issues. These results put into question the relevance of the long-standing Personal Computing dream envisioned by HCI pioneers, highlights the tensions between software applications and the digital sovereignty of the European continent, and emphasise the importance of including digital tools in our conceptualisation and regulation of working conditions.
metadata.dc.identifier.doi: 10.18420/ecscw2021_n24
ISSN: 2510-2591
metadata.mci.conference.sessiontitle: Notes
metadata.mci.conference.location: Zurich, Switzerland 7-11 June 2021
Appears in Collections:ECSCW 2021 Exploratory Papers and Notes

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