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Bridging Artifacts and Actors: Expertise Sharing in Organizational Ecosystems

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Springer

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We synthesize findings from longitudinal case studies examining work practices in three different organizations and propose analytical and methodological frameworks to guide the design and implementation of technologies for expertise and knowledge management. We appropriate the concept of ecosystem to argue that we can create active and useful solutions for knowledge management through a focus on interaction between two mutually intertwined elements of an ecosystem—artifacts and actors. We show that in expertise and knowledge sharing systems domain knowledge and technological knowledge are complementary and we present evidence that small solutions can have far reaching effects. Finally, we make a case for full integration of IT developers as an element of expertise sharing ecosystem.

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Pipek, Volkmar; Wulf, Volker; Johri, Aditya (2012): Bridging Artifacts and Actors: Expertise Sharing in Organizational Ecosystems. Computer Supported Cooperative Work (CSCW): Vol. 21. DOI: 10.1007/s10606-011-9138-y. Springer. PISSN: 1573-7551. pp. 261-282

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case studies, CSCW, expertise sharing, IT ecosystems, knowledge management

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Number of citations to item: 17

  • Xiaomo Liu, G. Alan Wang, Aditya Johri, Mi Zhou, Weiguo Fan (2012): Harnessing global expertise: A comparative study of expertise profiling methods for online communities, In: Information Systems Frontiers 4(16), doi:10.1007/s10796-012-9385-6
  • Aparecido Fabiano Pinatti de Carvalho, Saqib Saeed, Christian Reuter, Markus Rohde, David Randall, Volkmar Pipek, Volker Wulf (2022): Understanding Nomadic Practices of Social Activist Networks Through the Lens of Infrastructuring: the Case of the European Social Forum, In: Computer Supported Cooperative Work (CSCW) 4(31), doi:10.1007/s10606-022-09442-7
  • Hyunggu Jung, Sungsoo (Ray) Hong, Perry Meas, Mark Zachry (2015): Designing tools to support advanced users in new forms of social media interaction, In: Proceedings of the 33rd Annual International Conference on the Design of Communication, doi:10.1145/2775441.2775462
  • Marco DeSisto, Jillian Cavanagh, Timothy Bartram (2019): Bushfire investigations in Australia, In: Leadership & Organization Development Journal 2(41), doi:10.1108/lodj-07-2018-0270
  • Federico Cabitza, Carla Simone, Marco P. Locatelli (2012): Supporting artifact-mediated discourses through a recursive annotation tool, In: Proceedings of the 17th ACM international conference on Supporting group work, doi:10.1145/2389176.2389215
  • Gilberto Pedraza-Garcia, Guillermo Beltran, Dario Correal, Osear Gonzalez (2015): MONO+KM: Knowledge management in collaborative project development, In: 2015 10th Computing Colombian Conference (10CCC), doi:10.1109/columbiancc.2015.7333408
  • Yun Huang, Brian Dobreski, Huichuan Xia (2017): Human Library, In: Proceedings of the 2017 ACM Conference on Computer Supported Cooperative Work and Social Computing, doi:10.1145/2998181.2998312
  • Aditya Johri, Monique Dufour, Jenny Lo, Daniel Shanahan (2013): Adwiki, In: International Journal of Sociotechnology and Knowledge Development 1(5), doi:10.4018/jskd.2013010104
  • Saqib Saeed, Volkmar Pipek, Markus Rohde, Christian Reuter, Aparecido Fabiano Pinatti de Carvalho, Volker Wulf (2019): Nomadic Knowledge Sharing Practices and Challenges: Findings From a Long-Term Case Study, In: IEEE Access, doi:10.1109/access.2019.2916903
  • Delvin Varghese, Jay Rainey, Kyle Montague, Tom Bartindale, Patrick Olivier, Matt Baillie Smith (2020): Utilizing Participant Voice in Volunteer Training, In: Proceedings of the 2020 CHI Conference on Human Factors in Computing Systems, doi:10.1145/3313831.3376208
  • Mark S. Ackerman, Juri Dachtera, Volkmar Pipek, Volker Wulf (2013): Sharing Knowledge and Expertise: The CSCW View of Knowledge Management, In: Computer Supported Cooperative Work (CSCW) 4-6(22), doi:10.1007/s10606-013-9192-8
  • Aditya Johri (2015): Impressions in action: the socially situated construction of expertise in the workplace, In: Journal of Organizational Ethnography 1(4), doi:10.1108/joe-04-2014-0008
  • Farhani Momotaz, Md Ehtesham-Ul-Haque, Syed Masum Billah (2023): Understanding the Usages, Lifecycle, and Opportunities of Screen Readers’ Plugins, In: ACM Transactions on Accessible Computing 2(16), doi:10.1145/3582697
  • Aditya Johri (2012): From a distance: Impression formation and impression accuracy among geographically distributed coworkers, In: Computers in Human Behavior 6(28), doi:10.1016/j.chb.2012.06.038
  • Aparecido Fabiano Pinatti de Carvalho, Sven Hoffmann, Darwin Abele, Marcus Schweitzer, Peter Tolmie, David Randall, Volker Wulf (2018): Of Embodied Action and Sensors: Knowledge and Expertise Sharing in Industrial Set-Up, In: Computer Supported Cooperative Work (CSCW) 3-6(27), doi:10.1007/s10606-018-9320-6
  • Nina Boulus-Rødje, Pernille Bjorn (2015): Design Challenges in Supporting Distributed Knowledge, In: Proceedings of the 33rd Annual ACM Conference on Human Factors in Computing Systems, doi:10.1145/2702123.2702458
  • Mohammad Hossein Jarrahi, Sarah Beth Nelson, Leslie Thomson (2017): Personal artifact ecologies in the context of mobile knowledge workers, In: Computers in Human Behavior, doi:10.1016/j.chb.2017.05.028
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