Please use this identifier to cite or link to this item: https://dl.eusset.eu/handle/20.500.12015/3933
Title: Bridging Artifacts and Actors: Expertise Sharing in Organizational Ecosystems
Authors: Pipek, Volkmar
Wulf, Volker
Johri, Aditya
Keywords: case studies;CSCW;expertise sharing;IT ecosystems;knowledge management
Issue Date: 2012
Publisher: Springer
metadata.dc.relation.ispartof: Computer Supported Cooperative Work (CSCW): Vol. 21
metadata.mci.reference.pages: 261-282
Series/Report no.: Computer Supported Cooperative Work (CSCW)
Abstract: We synthesize findings from longitudinal case studies examining work practices in three different organizations and propose analytical and methodological frameworks to guide the design and implementation of technologies for expertise and knowledge management. We appropriate the concept of ecosystem to argue that we can create active and useful solutions for knowledge management through a focus on interaction between two mutually intertwined elements of an ecosystem—artifacts and actors. We show that in expertise and knowledge sharing systems domain knowledge and technological knowledge are complementary and we present evidence that small solutions can have far reaching effects. Finally, we make a case for full integration of IT developers as an element of expertise sharing ecosystem.
metadata.dc.identifier.doi: 10.1007/s10606-011-9138-y
URI: http://dx.doi.org/10.1007/s10606-011-9138-y
https://dl.eusset.eu/handle/20.500.12015/3933
ISSN: 1573-7551
Appears in Collections:JCSCW Vol. 21 (2012)

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