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Title: Sharing Knowledge and Expertise: The CSCW View of Knowledge Management
Authors: Ackerman, Mark S.
Dachtera, Juri
Pipek, Volkmar
Wulf, Volker
Keywords: collective intelligence;collective memory;CSCW;expert finder;expertise finding;expertise location;expertise sharing;knowledge management;knowledge sharing;organizational memory;sociotechnical
Issue Date: 2013
Publisher: Springer
metadata.dc.relation.ispartof: Computer Supported Cooperative Work (CSCW): Vol. 22
metadata.mci.reference.pages: 531-573
Series/Report no.: Computer Supported Cooperative Work (CSCW)
Abstract: Knowledge Management (KM) is a diffuse and controversial term, which has been used by a large number of research disciplines. CSCW, over the last 20 years, has taken a critical stance towards most of these approaches, and instead, CSCW shifted the focus towards a practice-based perspective. This paper surveys CSCW researchers’ viewpoints on what has become called ‘knowledge sharing’ and ‘expertise sharing’. These are based in an understanding of the social contexts of knowledge work and practices, as well as in an emphasis on communication among knowledgeable humans. The paper provides a summary and overview of the two strands of knowledge and expertise sharing in CSCW, which, from an analytical standpoint, roughly represent ‘generations’ of research: an ‘object-centric’ and a ‘people-centric’ view. We also survey the challenges and opportunities ahead.
metadata.dc.identifier.doi: 10.1007/s10606-013-9192-8
ISSN: 1573-7551
Appears in Collections:JCSCW Vol. 22 (2013)

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