Journal Article

Sharing Knowledge and Expertise: The CSCW View of Knowledge Management

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2013, 2013

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Computer Supported Cooperative Work (CSCW): Vol. 22

Publisher

Springer

Abstract

Knowledge Management (KM) is a diffuse and controversial term, which has been used by a large number of research disciplines. CSCW, over the last 20 years, has taken a critical stance towards most of these approaches, and instead, CSCW shifted the focus towards a practice-based perspective. This paper surveys CSCW researchers’ viewpoints on what has become called ‘knowledge sharing’ and ‘expertise sharing’. These are based in an understanding of the social contexts of knowledge work and practices, as well as in an emphasis on communication among knowledgeable humans. The paper provides a summary and overview of the two strands of knowledge and expertise sharing in CSCW, which, from an analytical standpoint, roughly represent ‘generations’ of research: an ‘object-centric’ and a ‘people-centric’ view. We also survey the challenges and opportunities ahead.

Description

Ackerman, Mark S.; Dachtera, Juri; Pipek, Volkmar; Wulf, Volker (2013): Sharing Knowledge and Expertise: The CSCW View of Knowledge Management. Computer Supported Cooperative Work (CSCW): Vol. 22. DOI: 10.1007/s10606-013-9192-8. Springer. PISSN: 1573-7551. pp. 531-573

Keywords

collective intelligence, collective memory, CSCW, expert finder, expertise finding, expertise location, expertise sharing, knowledge management, knowledge sharing, organizational memory, sociotechnical

Citation

DOI

10.1007/s10606-013-9192-8

URI

URI

http://dx.doi.org/10.1007/s10606-013-9192-8
 https://dl.eusset.eu/handle/20.500.12015/3911

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JCSCW Vol. 22 (2013)

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Number of citations to item: 150

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