Sharing Knowledge and Expertise: The CSCW View of Knowledge Management

Simple item page
dc.contributor.authorAckerman, Mark S.
dc.contributor.authorDachtera, Juri
dc.contributor.authorPipek, Volkmar
dc.contributor.authorWulf, Volker
dc.date.accessioned2020-06-06T13:06:56Z
dc.date.available2020-06-06T13:06:56Z
dc.date.issued2013
dc.date.issued2013
dc.description.abstractKnowledge Management (KM) is a diffuse and controversial term, which has been used by a large number of research disciplines. CSCW, over the last 20 years, has taken a critical stance towards most of these approaches, and instead, CSCW shifted the focus towards a practice-based perspective. This paper surveys CSCW researchers’ viewpoints on what has become called ‘knowledge sharing’ and ‘expertise sharing’. These are based in an understanding of the social contexts of knowledge work and practices, as well as in an emphasis on communication among knowledgeable humans. The paper provides a summary and overview of the two strands of knowledge and expertise sharing in CSCW, which, from an analytical standpoint, roughly represent ‘generations’ of research: an ‘object-centric’ and a ‘people-centric’ view. We also survey the challenges and opportunities ahead.de
dc.identifier.doi10.1007/s10606-013-9192-8
dc.identifier.pissn1573-7551
dc.identifier.urihttp://dx.doi.org/10.1007/s10606-013-9192-8
dc.identifier.urihttps://dl.eusset.eu/handle/20.500.12015/3911
dc.publisherSpringer
dc.relation.ispartofComputer Supported Cooperative Work (CSCW): Vol. 22
dc.relation.ispartofseriesComputer Supported Cooperative Work (CSCW)
dc.subjectcollective intelligence
dc.subjectcollective memory
dc.subjectCSCW
dc.subjectexpert finder
dc.subjectexpertise finding
dc.subjectexpertise location
dc.subjectexpertise sharing
dc.subjectknowledge management
dc.subjectknowledge sharing
dc.subjectorganizational memory
dc.subjectsociotechnical
dc.titleSharing Knowledge and Expertise: The CSCW View of Knowledge Managementde
dc.typeText/Journal Article
gi.citation.endPage573
gi.citation.startPage531
gi.citations.count150
gi.citations.elementNithya Sambasivan, Rajesh Veeraraghavan (2022): The Deskilling of Domain Expertise in AI Development, In: CHI Conference on Human Factors in Computing Systems, doi:10.1145/3491102.3517578
gi.citations.elementJingqi Li, Yijie Bian, Jun Guan, Lu Yang (2023): Construction and Application of Cloud Computing Model for Reciprocal and燙ollaborative Knowledge Management, In: Computers, Materials & Continua 1(75), doi:10.32604/cmc.2023.035369
gi.citations.elementDenise J. Wilkins, Srihari Hulikal Muralidhar, Max Meijer, Laura Lascau, Siân Lindley (2022): Gigified Knowledge Work: Understanding Knowledge Gaps When Knowledge Work and On-Demand Work Intersect, In: Proceedings of the ACM on Human-Computer Interaction CSCW1(6), doi:10.1145/3512940
gi.citations.elementPernille Bjørn, Luigina Ciolfi, Mark Ackerman, Geraldine Fitzpatrick, Volker Wulf (2016): Practice-based CSCW Research, In: Proceedings of the 19th ACM Conference on Computer Supported Cooperative Work and Social Computing Companion, doi:10.1145/2818052.2893365
gi.citations.elementJeffrey W. Treem (2016): How Organizations Communicate Expertise Without Experts, In: Management Communication Quarterly 4(30), doi:10.1177/0893318916635750
gi.citations.elementFrancis Mungofa Manzira, Willard Munyoka (2017): Collaborative Postgraduate Studies in Higher Education: A Case Study of South Africa, In: IFIP Advances in Information and Communication Technology, doi:10.1007/978-3-319-74310-3_16
gi.citations.elementAlexander Rossmann, Gerald Stei (2016): Enterprise Social Networks – Einführung in die Thematik und Ableitung relevanter Forschungsfelder, In: Enterprise Social Networks, doi:10.1007/978-3-658-12652-0_1
gi.citations.elementAdnane Chader, Marin de La Rochefoucauld, Natacha Pijoan (2023): Exploring the role of enterprise social networks as a driver of inclusion, In: Revue de gestion des ressources humaines 4(N° 126), doi:10.3917/grhu.126.0055
gi.citations.elementStephanie Wong, Carman Neustaedter (2017): Collaboration And Awareness Amongst Flight Attendants, In: Proceedings of the 2017 ACM Conference on Computer Supported Cooperative Work and Social Computing, doi:10.1145/2998181.2998355
gi.citations.elementKijpokin Kasemsap (2016): Creating Product Innovation Strategies through Knowledge Management in Global Business, In: Civil and Environmental Engineering, doi:10.4018/978-1-4666-9619-8.ch001
gi.citations.elementKijpokin Kasemsap (2016): The Roles of E-Learning, Organizational Learning, and Knowledge Management in the Learning Organizations, In: Civil and Environmental Engineering, doi:10.4018/978-1-4666-9619-8.ch054
gi.citations.elementNigini Oliveira, Nazareno Andrade, Katharina Reinecke (2016): Participation Differences in Q&A Sites Across Countries, In: Proceedings of the 9th Nordic Conference on Human-Computer Interaction, doi:10.1145/2971485.2971520
gi.citations.elementFuensanta Medina‐Dominguez, Maria‐Isabel Sanchez‐Segura, Ana Moreno, Daniel Santin (2015): Collaborative tools: computer science students' skills versus software industry needs, In: Journal of Software: Evolution and Process 3(27), doi:10.1002/smr.1708
gi.citations.elementAmir Jahanlou, Parmit K Chilana (2022): Katika: An End-to-End System for Authoring Amateur Explainer Motion Graphics Videos, In: CHI Conference on Human Factors in Computing Systems, doi:10.1145/3491102.3517741
gi.citations.elementLuca Trani, Malcolm Atkinson, Daniele Bailo, Rossana Paciello, Rosa Filgueira (2018): Establishing Core Concepts for Information-Powered Collaborations, In: Future Generation Computer Systems, doi:10.1016/j.future.2018.07.005
gi.citations.elementMax Krüger, Felix Carros, Maximilian Brandt, Débora de Castro Leal (2023): Adapting Forests to an Uncertain Climate, In: Proceedings of the 6th ACM SIGCAS/SIGCHI Conference on Computing and Sustainable Societies, doi:10.1145/3588001.3609362
gi.citations.elementKijpokin Kasemsap (2000): Advocating Entrepreneurship Education and Knowledge Management in Global Business, In: Entrepreneurship, doi:10.4018/978-1-5225-1923-2.ch056
gi.citations.elementKentaro Watanabe, Takashi Okuma, Takeshi Takenaka (2020): Evolutionary design framework for Smart PSS: Service engineering approach, In: Advanced Engineering Informatics, doi:10.1016/j.aei.2020.101119
gi.citations.elementAndreas M. Wahl, Gregor Endler, Peter K. Schwab, Sebastian Herbst, Richard Lenz (2017): We Can Query More than We Can Tell, In: Companion of the 2017 ACM Conference on Computer Supported Cooperative Work and Social Computing, doi:10.1145/3022198.3026327
gi.citations.elementJeffrey Warshaw, Steve Whittaker, Tara Matthews, Barton A. Smith (2016): When Distance Doesn't Really Matter, In: Proceedings of the 19th ACM Conference on Computer-Supported Cooperative Work & Social Computing, doi:10.1145/2818048.2835237
gi.citations.elementEjovwoke Onojeharho, Thomas Jackson, Lisa Jackson, Corneliu Cotet (2023): Knowledge Gaps Implementing Electronic Content Management in the Third Sector, In: Communications in Computer and Information Science, doi:10.1007/978-3-031-34045-1_3
gi.citations.elementKijpokin Kasemsap (2016): The Roles of Lifelong Learning and Knowledge Management in Global Higher Education, In: Advances in Educational Marketing, Administration, and Leadership, doi:10.4018/978-1-4666-9455-2.ch004
gi.citations.elementWilliam C. Barley, Jeffrey W. Treem, Timothy Kuhn (2018): Valuing Multiple Trajectories of Knowledge: A Critical Review and Agenda for Knowledge Management Research, In: Academy of Management Annals 1(12), doi:10.5465/annals.2016.0041
gi.citations.elementEvey Jiaxin Huang, Daniel Rees Lewis, Shubhanshi Gaudani, Matthew Easterday, Elizabeth Gerber (2023): Intelligent Coaching Systems: Understanding One-to-many Coaching for Ill-defined Problem Solving, In: Proceedings of the ACM on Human-Computer Interaction CSCW1(7), doi:10.1145/3579614
gi.citations.elementMax Krüger, Felix Carros, Michael Ahmadi, Debora de Castro Leal, Maximilian Brandt, Volker Wulf (2022): Understanding Forestry Practices to Support Climate Adaption, In: Adjunct Proceedings of the 2022 Nordic Human-Computer Interaction Conference, doi:10.1145/3547522.3547677
gi.citations.elementKijpokin Kasemsap (2000): The Roles of Information Technology and Knowledge Management in Global Tourism, In: Organizational Culture and Behavior, doi:10.4018/978-1-5225-1913-3.ch025
gi.citations.elementAndrea K. Thomer, Michael Bernard Twidale, Matthew J. Yoder (2018): Transforming Taxonomic Interfaces, In: Proceedings of the ACM on Human-Computer Interaction CSCW(2), doi:10.1145/3274442
gi.citations.elementXiao Lv, Fazhi He, Weiwei Cai, Yuan Cheng (2017): A string-wise CRDT algorithm for smart and large-scale collaborative editing systems, In: Advanced Engineering Informatics, doi:10.1016/j.aei.2016.10.005
gi.citations.elementLikang Yin, Vladimir Filkov (2020): Team discussions and dynamics during DevOps tool adoptions in OSS projects, In: Proceedings of the 35th IEEE/ACM International Conference on Automated Software Engineering, doi:10.1145/3324884.3416640
gi.citations.elementWilliam C Barley, Jeffrey W Treem, Paul M Leonardi (2020): Experts at Coordination: Examining the Performance, Production, and Value of Process Expertise, In: Journal of Communication 1(70), doi:10.1093/joc/jqz041
gi.citations.elementIsto Huvila, Olle Sköld, Lisa Börjesson (2021): Documenting information making in archaeological field reports, In: Journal of Documentation 5(77), doi:10.1108/jd-11-2020-0188
gi.citations.elementManuel Mühlburger, Stefan Oppl, Christian Stary (2017): KMS re-contextualization – recognizing learnings from OMIS research, In: VINE Journal of Information and Knowledge Management Systems 3(47), doi:10.1108/vjikms-05-2016-0021
gi.citations.elementCheng Guo, Kelly Caine (2021): Anonymity, User Engagement, Quality, and Trolling on Q&A Sites, In: Proceedings of the ACM on Human-Computer Interaction CSCW1(5), doi:10.1145/3449215
gi.citations.elementKijpokin Kasemsap (2017): Investigating the Roles of Neuroscience and Knowledge Management in Higher Education, In: Advances in Educational Marketing, Administration, and Leadership, doi:10.4018/978-1-5225-0672-0.ch006
gi.citations.elementAllen J. Flynn, Charles P. Friedman, Peter Boisvert, Zachary Landis‐Lewis, Carl Lagoze (2018): The Knowledge Object Reference Ontology (<scp>KORO</scp>): A formalism to support management and sharing of computable biomedical knowledge for learning health systems, In: Learning Health Systems 2(2), doi:10.1002/lrh2.10054
gi.citations.elementEbrahim Zarei, Armin Jabbarzadeh (2019): Knowledge management and social media: A scientometrics survey, In: International Journal of Data and Network Science, doi:10.5267/j.ijdns.2019.2.008
gi.citations.elementSuja Unnikrishnan, Azri Usman (2024): Communities of practice for professional development, In: AIP Conference Proceedings, doi:10.1063/5.0195711
gi.citations.elementNarges Ashtari, Ryan Mullins, Crystal Qian, James Wexler, Ian Tenney, Mahima Pushkarna (2023): From Discovery to Adoption: Understanding the ML Practitioners’ Interpretability Journey, In: Proceedings of the 2023 ACM Designing Interactive Systems Conference, doi:10.1145/3563657.3596046
gi.citations.elementCarmen Gerea, Valeria Herskovic, María Fernanda Rodríguez, Gabriela Cajamarca, Rodrigo Gajardo (2023): New Paths in Small Manufacturing: How is Digital Transformation Shaping Collaboration Between Designers and Craftspeople?, In: Sage Open 3(13), doi:10.1177/21582440231194191
gi.citations.elementJeffrey W. Treem, Paul M. Leonardi (2016): Recognizing Expertise, In: Communication Research 2(44), doi:10.1177/0093650215605154
gi.citations.elementMichael Ahmadi, Sebastian Taugerbeck, Johanna Meurer, Dave Randall, Volker Wulf (2022): Addressing Values in Co-Design Projects: Lessons Learned From Two Case Studies in Sensitive Contexts, In: Interacting with Computers 1(34), doi:10.1093/iwc/iwac024
gi.citations.elementSven Hoffmann, Aparecido Fabiano Pinatti de Carvalho, Marcus Schweitzer, Nils Darwin Abele, Volker Wulf (2022): Producing and Consuming Instructional Material in Manufacturing Contexts: Evaluation of an AR-based Cyber-Physical Production System for Supporting Knowledge and Expertise Sharing, In: Proceedings of the ACM on Human-Computer Interaction CSCW2(6), doi:10.1145/3555091
gi.citations.elementRonald A. Metoyer, Tee Chuanromanee, Gina M. Girgis, Qiyu Zhi, Eleanor C. Kinyon (2020): Supporting Storytelling With Evidence in Holistic Review Processes: A Participatory Design Approach, In: Proceedings of the ACM on Human-Computer Interaction CSCW1(4), doi:10.1145/3392870
gi.citations.elementNigini Oliveira, Michael Muller, Nazareno Andrade, Katharina Reinecke (2018): The Exchange in StackExchange, In: Proceedings of the ACM on Human-Computer Interaction CSCW(2), doi:10.1145/3274399
gi.citations.elementBenedikt Ley, Thomas Ludwig, Volkmar Pipek, Dave Randall, Christian Reuter, Torben Wiedenhoefer (2014): Information and Expertise Sharing in Inter-Organizational Crisis Management, In: Computer Supported Cooperative Work (CSCW) 4-6(23), doi:10.1007/s10606-014-9205-2
gi.citations.elementJu Yeon Jung, Tom Steinberger, John L. King, Mark S. Ackerman (2021): Negotiating Repairedness: How Artifacts Under Repair Become Contingently Stabilized, In: Proceedings of the ACM on Human-Computer Interaction CSCW2(5), doi:10.1145/3476069
gi.citations.elementSiyi Zhu, Robert Haisfield, Brendan Langen, Joel Chan (2024): Patterns of Hypertext-Augmented Sensemaking, In: Proceedings of the 37th Annual ACM Symposium on User Interface Software and Technology, doi:10.1145/3654777.3676338
gi.citations.elementJeffrey William Treem (2017): Expertise, In: The International Encyclopedia of Organizational Communication, doi:10.1002/9781118955567.wbieoc077
gi.citations.elementSaqib Saeed, Volkmar Pipek, Markus Rohde, Christian Reuter, Aparecido Fabiano Pinatti de Carvalho, Volker Wulf (2019): Nomadic Knowledge Sharing Practices and Challenges: Findings From a Long-Term Case Study, In: IEEE Access, doi:10.1109/access.2019.2916903
gi.citations.elementRyo Yamashita, Chihiro Takayama, Takehiko Ohno (2014): Diverse information fragments to enhance troubleshooting efficiency, In: CHI '14 Extended Abstracts on Human Factors in Computing Systems, doi:10.1145/2559206.2581272
gi.citations.elementLeonie Jahn, Philip Engelbutzeder, Dave Randall, Yannick Bollmann, Vasilis Ntouros, Lea Katharina Michel, Volker Wulf (2024): In Between Users and Developers: Serendipitous Connections and Intermediaries in Volunteer-Driven Open-Source Software Development, In: Proceedings of the CHI Conference on Human Factors in Computing Systems, doi:10.1145/3613904.3642541
gi.citations.elementNaja Holten Møller, Maren Gausdal Eriksen, Claus Bossen (2020): A Worker-Driven Common Information Space: Interventions into a Digital Future, In: Computer Supported Cooperative Work (CSCW) 5(29), doi:10.1007/s10606-020-09379-9
gi.citations.elementHana Frluckaj, Huilian Sophie Qiu, Bogdan Vasilescu, Laura Dabbish (2024): From the Inside Out: Organizational Impact on Open-Source Communities and Women's Representation, In: Proceedings of the 2024 IEEE/ACM 17th International Conference on Cooperative and Human Aspects of Software Engineering, doi:10.1145/3641822.3641875
gi.citations.elementAparecido Fabiano Pinatti de Carvalho, Sven Hoffmann, Darwin Abele, Marcus Schweitzer, Peter Tolmie, David Randall, Volker Wulf (2018): Of Embodied Action and Sensors: Knowledge and Expertise Sharing in Industrial Set-Up, In: Computer Supported Cooperative Work (CSCW) 3-6(27), doi:10.1007/s10606-018-9320-6
gi.citations.elementKijpokin Kasemsap (2016): Advocating Entrepreneurship Education and Knowledge Management in Global Business, In: Advances in Business Strategy and Competitive Advantage, doi:10.4018/978-1-4666-8798-1.ch014
gi.citations.elementNina Boulus-Rødje, Pernille Bjorn (2015): Design Challenges in Supporting Distributed Knowledge, In: Proceedings of the 33rd Annual ACM Conference on Human Factors in Computing Systems, doi:10.1145/2702123.2702458
gi.citations.elementRoberto Martinez-Maldonado, Andrew Clayphan, Judy Kay (2015): Deploying and Visualising Teacher’s Scripts of Small Group Activities in a Multi-surface Classroom Ecology: a Study in-the-wild, In: Computer Supported Cooperative Work (CSCW) 2-3(24), doi:10.1007/s10606-015-9217-6
gi.citations.elementJoel Chan, Jonathan Brier, Zahra Farhadi, Myeong Lee, Shawn Janzen, Wei‐Wei Chi, Andrew Fellows, Susan Winter (2020): A theoretical analysis of independent business owners' preferences for informal information sources, In: Proceedings of the Association for Information Science and Technology 1(57), doi:10.1002/pra2.352
gi.citations.elementChi-Lan Yang, Chien Wen (Tina) Yuan, Hao-Chuan Wang (2019): When Knowledge Network is Social Network, In: Proceedings of the ACM on Human-Computer Interaction CSCW(3), doi:10.1145/3359266
gi.citations.elementJane Li, John Zic (2019): A Collaboratory for the Distributed Collaborations Within a Biosecurity Laboratory and Across Different Organizations, In: International Journal of Cooperative Information Systems 02(28), doi:10.1142/s0218843019500059
gi.citations.elementRong Liu, Shivali Agarwal, Renuka R Sindhgatta, Juhnyoung Lee (2000): Service Delivery Resource Management Using a Socially Enhanced Resource Model, In: Advances in Logistics, Operations, and Management Science, doi:10.4018/978-1-4666-8496-6.ch006
gi.citations.elementJohn S Morabito, Joel Chan (2021): Managing Context during Scholarly Knowledge Synthesis: Process Patterns and System Mechanics, In: Creativity and Cognition, doi:10.1145/3450741.3465244
gi.citations.elementUpol Ehsan, Q. Vera Liao, Michael Muller, Mark O. Riedl, Justin D. Weisz (2021): Expanding Explainability: Towards Social Transparency in AI systems, In: Proceedings of the 2021 CHI Conference on Human Factors in Computing Systems, doi:10.1145/3411764.3445188
gi.citations.elementKijpokin Kasemsap (2016): Creating Product Innovation Strategies through Knowledge Management in Global Business, In: Advances in Marketing, Customer Relationship Management, and E-Services, doi:10.4018/978-1-4666-9607-5.ch015
gi.citations.elementAsif Qumer Gill (2015): Distributed Agile Development, In: International Journal of e-Collaboration 1(11), doi:10.4018/ijec.2015010104
gi.citations.elementCarine Touré, Christine Michel, Jean-Charles Marty (2017): How to Promote Informal Learning in the Workplace? - The Need for Incremental Design Methods, In: Proceedings of the 9th International Conference on Computer Supported Education, doi:10.5220/0006355502200229
gi.citations.elementThomas Ludwig, Oliver Stickel, Peter Tolmie, Malte Sellmer (2021): shARe-IT: Ad hoc Remote Troubleshooting through Augmented Reality, In: Computer Supported Cooperative Work (CSCW) 1(30), doi:10.1007/s10606-021-09393-5
gi.citations.elementAlma Dzib Goodin, John Castevich, Dolores Luna Hogan, Linda Sanders, Kathleen Slovec, Daniel Yelizarov (2015): Desarrollo del entorno personal de aprendizaje para tutoría e investigación en niveles educativos superiores, In: Innoeduca. International Journal of Technology and Educational Innovation 1(1), doi:10.20548/innoeduca.2015.v1i1.27
gi.citations.elementRagna Kemp Haraldsdottir, Johanna Gunnlaugsdottir (2018): The missing link in information and records management: personal knowledge registration, In: Records Management Journal 1(28), doi:10.1108/rmj-05-2017-0013
gi.citations.elementCarine Edith Toure, Christine Michel, Jean-Charles Marty (2015): Refinement of Knowledge Sharing Platforms to Promote Effective Use: A Use Case, In: 2015 11th International Conference on Signal-Image Technology &amp; Internet-Based Systems (SITIS), doi:10.1109/sitis.2015.127
gi.citations.elementXin Qian, Matt J. Erhart, Aniket Kittur, Wayne G. Lutters, Joel Chan (2019): Beyond iTunes for Papers, In: Companion Publication of the 2019 Conference on Computer Supported Cooperative Work and Social Computing, doi:10.1145/3311957.3359455
gi.citations.elementFarhani Momotaz, Md Ehtesham-Ul-Haque, Syed Masum Billah (2023): Understanding the Usages, Lifecycle, and Opportunities of Screen Readers’ Plugins, In: ACM Transactions on Accessible Computing 2(16), doi:10.1145/3582697
gi.citations.elementEoghan Casey, Anna Zehnder (2020): Inter‐regional digital forensic knowledge management: needs, challenges, and solutions, In: Journal of Forensic Sciences 2(66), doi:10.1111/1556-4029.14613
gi.citations.elementAmy X. Zhang, Lea Verou, David Karger (2017): Wikum, In: Proceedings of the 2017 ACM Conference on Computer Supported Cooperative Work and Social Computing, doi:10.1145/2998181.2998235
gi.citations.elementKijpokin Kasemsap (2016): The Roles of Knowledge Management and Organizational Innovation in Global Business, In: Business Intelligence, doi:10.4018/978-1-4666-9562-7.ch087
gi.citations.elementKijpokin Kasemsap (2016): The Roles of Knowledge Management and Organizational Innovation in Global Business, In: Civil and Environmental Engineering, doi:10.4018/978-1-4666-9619-8.ch052
gi.citations.elementKellie Dunn, Irina Shklovski, Pernille Bjørn (2024): What Research through Art can bring to CSCW: exploring ambiguous futures of work, In: i-com 1(23), doi:10.1515/icom-2023-0038
gi.citations.elementIan Tucker, J. Ramon Gil-Garcia, Djoko Sigit Sayogo (2017): Collaborative Data Analytics for Emergency Response, In: Proceedings of the 10th International Conference on Theory and Practice of Electronic Governance, doi:10.1145/3047273.3047379
gi.citations.elementPouria Rouzrokh, Bardia Khosravi, Shahriar Faghani, Mana Moassefi, Diana V. Vera Garcia, Yashbir Singh, Kuan Zhang, Gian Marco Conte, Bradley J. Erickson (2022): Mitigating Bias in Radiology Machine Learning: 1. Data Handling, In: Radiology: Artificial Intelligence 5(4), doi:10.1148/ryai.210290
gi.citations.elementKijpokin Kasemsap (2016): The Roles of E-Learning, Organizational Learning, and Knowledge Management in the Learning Organizations, In: Advances in Educational Technologies and Instructional Design, doi:10.4018/978-1-4666-9634-1.ch039
gi.citations.elementWala Rebhi, Nesrine Ben Yahia, Narjes Bellamine Ben Saoud (2016): Hybrid community detection approach in multilayer social network: Scientific collaboration recommendation case study, In: 2016 IEEE/ACS 13th International Conference of Computer Systems and Applications (AICCSA), doi:10.1109/aiccsa.2016.7945701
gi.citations.elementAlexander Boden, Frank Rosswog, Gunnar Stevens, Volker Wulf (2014): Articulation spaces, In: Proceedings of the 17th ACM conference on Computer supported cooperative work &amp; social computing, doi:10.1145/2531602.2531621
gi.citations.elementYushan Pan, Sisse Finken (2018): From Offshore Operation to Onshore Simulator: Using Visualized Ethnographic Outcomes to Work with Systems Developers, In: Informatics 1(5), doi:10.3390/informatics5010010
gi.citations.elementKentaro Watanabe (2018): On-site Knowledge Representation Tool for Employee-Driven Service Innovation, In: Lecture Notes in Computer Science, doi:10.1007/978-3-319-93794-6_28
gi.citations.elementJoel Chan, Wayne Lutters, Jodi Schneider, Karola Kirsanow, Silvia Bessa, Jonny L. Saunders (2022): Growing New Scholarly Communication Infrastructures for Sharing, Reusing, and Synthesizing Knowledge, In: Companion Publication of the 2022 Conference on Computer Supported Cooperative Work and Social Computing, doi:10.1145/3500868.3559398
gi.citations.elementMichael Hockenhull, Marisa Leavitt Cohn (2021): Speculative Data Work &amp; Dashboards, In: Proceedings of the ACM on Human-Computer Interaction CSCW3(4), doi:10.1145/3434173
gi.citations.elementHayden Freedman, Neil Young, David Schaefer, Qingyu Song, André van der Hoek, Bill Tomlinson (2024): Construction and Analysis of Collaborative Educational Networks based on Student Concept Maps, In: Proceedings of the ACM on Human-Computer Interaction CSCW1(8), doi:10.1145/3637313
gi.citations.elementLorenz Hoerner, Markus Schamberger, Freimut Bodendorf (2022): Using Tacit Expert Knowledge to Support Shop-floor Operators Through a Knowledge-based Assistance System, In: Computer Supported Cooperative Work (CSCW) 1(32), doi:10.1007/s10606-022-09445-4
gi.citations.elementGangli Liu (2022): ICKEM: A Tool for Estimating One’s Understanding of Conceptual Knowledge, In: Lecture Notes in Computer Science, doi:10.1007/978-3-031-10983-6_4
gi.citations.elementJeffrey W. Treem, William C. Barley (2018): A Framework for How Expertise Is Communicated and Valued in Contemporary Organizations, In: Advances in Business Strategy and Competitive Advantage, doi:10.4018/978-1-5225-2823-4.ch008
gi.citations.elementOliver Bates, Adrian Friday, Julian Allen, Tom Cherrett, Fraser McLeod, Tolga Bektas, ThuBa Nguyen, Maja Piecyk, Marzena Piotrowska, Sarah Wise, Nigel Davies (2018): Transforming Last-mile Logistics, In: Proceedings of the 2018 CHI Conference on Human Factors in Computing Systems, doi:10.1145/3173574.3174100
gi.citations.elementAniruddha Vilas Thuse (2018): Knowledge Perspective in Indian Public Sector Undertakings, In: Advances in Business Strategy and Competitive Advantage, doi:10.4018/978-1-5225-3009-1.ch010
gi.citations.elementSoya Park, April Yi Wang, Ban Kawas, Q. Vera Liao, David Piorkowski, Marina Danilevsky (2021): Facilitating Knowledge Sharing from Domain Experts to Data Scientists for Building NLP Models, In: 26th International Conference on Intelligent User Interfaces, doi:10.1145/3397481.3450637
gi.citations.elementAshish Malik, Tuyet-Mai Nguyen, Pawan Budhwar (2024): Towards a Conceptual Model of AI-Mediated Knowledge Sharing Exchange of HRM Practices: Antecedents and Consequences, In: IEEE Transactions on Engineering Management, doi:10.1109/tem.2022.3163117
gi.citations.elementAlexander Richter, Shahper Richter (2024): Hybrid work – a reconceptualisation and research agenda, In: i-com 1(23), doi:10.1515/icom-2023-0027
gi.citations.elementKijpokin Kasemsap (2000): Advocating Entrepreneurship Education and Knowledge Management in Global Business, In: Organizational Culture and Behavior, doi:10.4018/978-1-5225-1913-3.ch081
gi.citations.elementTim Weinert, Matthias Billert, Marian Thiel de Gafenco, Andreas Janson, Jan Marco Leimeister (2022): Designing a Co-creation System for the Development of Work-process-related Learning Material in Manufacturing, In: Computer Supported Cooperative Work (CSCW) 1(32), doi:10.1007/s10606-021-09420-5
gi.citations.elementRui Pan, Henry Lo, Carman Neustaedter (2017): Collaboration, Awareness, and Communication in Real-Life Escape Rooms, In: Proceedings of the 2017 Conference on Designing Interactive Systems, doi:10.1145/3064663.3064767
gi.citations.elementZhixing Li, Yue Yu, Tao Wang, Shanshan Li, Huaimin Wang (2022): Opportunities and Challenges in Repeated Revisions to Pull-Requests: An Empirical Study, In: Proceedings of the ACM on Human-Computer Interaction CSCW2(6), doi:10.1145/3555208
gi.citations.elementAnthony Poon, Vaidehi Hussain, Julia Loughman, Ariel C. Avgar, Madeline Sterling, Nicola Dell (2021): Computer-Mediated Peer Support Needs of Home Care Workers: Emotional Labor &amp; the Politics of Professionalism, In: Proceedings of the ACM on Human-Computer Interaction CSCW2(5), doi:10.1145/3476077
gi.citations.elementChi-Lan Yang, Ching Liu, Hao-Chuan Wang (2017): Understanding Task Transfer in Workplace, In: Proceedings of the Fifth International Symposium of Chinese CHI, doi:10.1145/3080631.3080635
gi.citations.elementSven Hoffmann, Aparecido Fabiano Pinatti de Carvalho, Darwin Abele, Marcus Schweitzer, Peter Tolmie, Volker Wulf (2019): Cyber-Physical Systems for Knowledge and Expertise Sharing in Manufacturing Contexts: Towards a Model Enabling Design, In: Computer Supported Cooperative Work (CSCW) 3-4(28), doi:10.1007/s10606-019-09355-y
gi.citations.elementCarla Simone, Angela Locoro, Federico Cabitza (2018): Drift of a Corporate Social Media: The Design and Outcomes of a Longitudinal Study, In: Lecture Notes in Information Systems and Organisation, doi:10.1007/978-3-319-90503-7_15
gi.citations.elementMelanie Duckert, Pernille Bjørn (2024): Revisiting Grudin’s eight challenges for developers of groupware technologies 30 years later, In: i-com 1(23), doi:10.1515/icom-2023-0039
gi.citations.elementYuxin Yao, Eann A. Patterson, Richard J. Taylor (2023): The Influence of Digital Technologies on Knowledge Management in Engineering: A Systematic Literature Review, In: IEEE Transactions on Knowledge and Data Engineering, doi:10.1109/tkde.2023.3285952
gi.citations.elementTorsten Maier, Saeed Abdullah, Christopher McComb, Jessica Menold (2021): A Query Conundrum: The Mental Challenges of Using a Cognitive Assistant, In: SN Computer Science 3(2), doi:10.1007/s42979-021-00621-9
gi.citations.elementMirjam Landowski, Jana-Sophie Effert, Franziska Günther, Markus Tebart, Frauke Moerike (2024): Beyond Hallway Chats ? Negotiating Content Awareness in Hybrid Work Practices, In: Proceedings of Mensch und Computer 2024, doi:10.1145/3670653.3677523
gi.citations.elementChristine Michel, Carine Touré, Jean-Charles Marty (2018): Adapting Enterprise Social Media for Informal Learning in the Workplace: Using Incremental and Iterative Design Methods to Favor Sustainable Uses, In: Communications in Computer and Information Science, doi:10.1007/978-3-319-94640-5_22
gi.citations.elementYun Huang, Brian Dobreski, Huichuan Xia (2017): Human Library, In: Proceedings of the 2017 ACM Conference on Computer Supported Cooperative Work and Social Computing, doi:10.1145/2998181.2998312
gi.citations.elementSnehal Pravin Maheshkar (2018): Innovation and Inclusiveness Through Knowledge Management in Indian SMEs, In: Advances in Business Information Systems and Analytics, doi:10.4018/978-1-5225-5115-7.ch005
gi.citations.elementChi-Lan Yang, Chien Wen (Tina) Yuan, Tzu-Yang Wang, Hao-Chuan Wang (2018): Knowing That You Know What I Know Helps?, In: Proceedings of the ACM on Human-Computer Interaction CSCW(2), doi:10.1145/3274458
gi.citations.elementDario Staehelin, Mateusz Dolata, Sandra Rosch, Andri Färber, Gerhard Schwabe (2024): "Let's embark on a joint health journey" - How Boundary Negotiating Artifacts Influence Patients' Psychological Ownership in Chronic Care, In: Proceedings of the ACM on Human-Computer Interaction CSCW2(8), doi:10.1145/3686944
gi.citations.elementAparecido Fabiano Pinatti de Carvalho, Sarah Reichel, Marcel Manuel Sanchez Martin, Eva Sonja Allen, Marcus Schweitzer (2022): Group Effect Aspects in Digitalisation Production Contexts, In: Proceedings of the ACM on Human-Computer Interaction GROUP(7), doi:10.1145/3567560
gi.citations.elementElitsa Alexander, Sabrina Bresciani, Martin J. Eppler (2015): Understanding the impact of visual representation restrictiveness on experience sharing: An experimental assessment, In: Journal of Visual Languages &amp; Computing, doi:10.1016/j.jvlc.2015.09.003
gi.citations.elementFederico Cabitza (2014): At the Boundary of Communities and Roles: Boundary Objects and Knowledge Artifacts as Resources for IS Design, In: Lecture Notes in Information Systems and Organisation, doi:10.1007/978-3-319-09450-2_13
gi.citations.elementSiân E. Lindley, Denise J. Wilkins (2023): Building Knowledge through Action: Considerations for Machine Learning in the Workplace, In: ACM Transactions on Computer-Human Interaction 5(30), doi:10.1145/3584947
gi.citations.elementKimia Kiani, Parmit K. Chilana, Andrea Bunt, Tovi Grossman, George Fitzmaurice (2020): “I Would Just Ask Someone”: Learning Feature-Rich Design Software in the Modern Workplace, In: 2020 IEEE Symposium on Visual Languages and Human-Centric Computing (VL/HCC), doi:10.1109/vl/hcc50065.2020.9127288
gi.citations.elementNathaniel Hudson, Celena Alcock, Parmit K. Chilana (2016): Understanding Newcomers to 3D Printing, In: Proceedings of the 2016 CHI Conference on Human Factors in Computing Systems, doi:10.1145/2858036.2858266
gi.citations.elementEoghan Casey (2019): The chequered past and risky future of digital forensics, In: Australian Journal of Forensic Sciences 6(51), doi:10.1080/00450618.2018.1554090
gi.citations.elementRagna Kemp Haraldsdottir, Johanna Gunnlaugsdottir, Ebba Thora Hvannberg, Peter Holdt Christensen (2018): Registration, access and use of personal knowledge in organizations, In: International Journal of Information Management, doi:10.1016/j.ijinfomgt.2018.01.004
gi.citations.elementSoya Park, Chinmay Kulkarni (2023): Retrospector: Rapid collaborative reflection to improve collaborative practices, In: Proceedings of the ACM on Human-Computer Interaction CSCW2(7), doi:10.1145/3610084
gi.citations.elementFederico Cabitza, Andrea Campagner, Carla Simone (2021): The need to move away from agential-AI: Empirical investigations, useful concepts and open issues, In: International Journal of Human-Computer Studies, doi:10.1016/j.ijhcs.2021.102696
gi.citations.elementNils Darwin Abele, Sven Hoffmann, Aparecido Fabiano Pinatti de Carvalho, Marcus Schweitzer, Volker Wulf, Karsten Kluth (2021): Design eines praxisorientierten und wissensbasierten Cyber-Physischen Systems für industrielle Rüstvorgänge, In: Zeitschrift für Arbeitswissenschaft 2(76), doi:10.1007/s41449-021-00297-0
gi.citations.elementSven Hoffmann, Thomas Ludwig, Florian Jasche, Volker Wulf, David Randall (2022): RetrofittAR: Supporting Hardware-Centered Expertise Sharing in Manufacturing Settings through Augmented Reality, In: Computer Supported Cooperative Work (CSCW) 1(32), doi:10.1007/s10606-022-09430-x
gi.citations.elementKijpokin Kasemsap (2016): The Roles of Knowledge Management and Organizational Innovation in Global Business, In: Advances in Information Quality and Management, doi:10.4018/978-1-4666-8637-3.ch006
gi.citations.elementLaton Vermette, Shruti Dembla, April Y. Wang, Joanna McGrenere, Parmit K. Chilana (2017): Social CheatSheet, In: Proceedings of the ACM on Human-Computer Interaction CSCW(1), doi:10.1145/3134737
gi.citations.elementAntónio Correia, Hugo Paredes, Benjamim Fonseca (2017): Scientometric analysis of scientific publications in CSCW, In: Scientometrics 1(114), doi:10.1007/s11192-017-2562-0
gi.citations.elementAparecido Fabiano Pinatti de Carvalho, Sven Hoffmann, Darwin Abele, Marcus Schweitzer, Volker Wulf (2021): Designing Cyber-Physical Production Systems for Industrial Set-Up: A Practice-Centred Approach, In: Lecture Notes in Computer Science, doi:10.1007/978-3-030-85623-6_38
gi.citations.elementNigini Abilio Oliveira (2015): Culture-aware Q&amp;A Environments, In: Proceedings of the 18th ACM Conference Companion on Computer Supported Cooperative Work &amp; Social Computing, doi:10.1145/2685553.2699331
gi.citations.elementNina Boulus-Rødje (2018): In Search for the Perfect Pathway: Supporting Knowledge Work of Welfare Workers, In: Computer Supported Cooperative Work (CSCW) 3-6(27), doi:10.1007/s10606-018-9318-0
gi.citations.elementPaul Jones, Sidharth Thakur, Michael Matthews, Steven Cox, Sean Streck, Chris Kampe, Preetham Srinath, Nagiza Samatova (2016): Journaling Interfaces to Support Knowledge Workers in Their Collaborative Tasks and Goals, In: 2016 International Conference on Collaboration Technologies and Systems (CTS), doi:10.1109/cts.2016.0064
gi.citations.elementKarina Kervin, Robert B. Cook, William K. Michener (2014): The Backstage Work of Data Sharing, In: Proceedings of the 18th International Conference on Supporting Group Work, doi:10.1145/2660398.2660406
gi.citations.elementBenjamin V. Hanrahan, John M. Carroll (2017): Ergonomics of Information Technologies at Work, In: The Wiley Blackwell Handbook of the Psychology of the Internet at Work, doi:10.1002/9781119256151.ch3
gi.citations.elementJason Xinghang Dai, Jean-François Boujut, Franck Pourroy, Philippe Marin (2020): Issues and challenges of knowledge management in online open source hardware communities, In: Design Science, doi:10.1017/dsj.2020.18
gi.citations.elementHelena Vallo Hult, Anders Hansson, Martin Gellerstedt (2020): Digitalization and Physician Learning, In: Journal of Continuing Education in the Health Professions, doi:10.1097/ceh.0000000000000303
gi.citations.elementIrene-Angelica Chounta, Alexander Nolte, Tobias Hecking, Rosta Farzan, Thomas Herrmann (2017): When to say "Enough is Enough!", In: Proceedings of the ACM on Human-Computer Interaction CSCW(1), doi:10.1145/3134668
gi.citations.elementEmmanuelle Erne, Mauro Cherubini, Olivier Delémont (2020): How to share and utilise expertise in a police forensic department through externalisation and mutualisation, In: Science &amp; Justice 3(60), doi:10.1016/j.scijus.2019.12.004
gi.citations.elementKijpokin Kasemsap (2016): The Roles of Information Technology and Knowledge Management in Global Tourism, In: Advances in Hospitality, Tourism, and the Services Industry, doi:10.4018/978-1-4666-9761-4.ch006
gi.citations.elementAsif Qumer Gill (2000): Distributed Agile Development, In: Information and Technology Literacy, doi:10.4018/978-1-5225-3417-4.ch083
gi.citations.elementAnna Gausen, Bhaskar Mitra, Siân Lindley (2024): A Framework for Exploring the Consequences of AI-Mediated Enterprise Knowledge Access and Identifying Risks to Workers, In: The 2024 ACM Conference on Fairness, Accountability, and Transparency, doi:10.1145/3630106.3658900
gi.citations.elementKarin S. Moser (2017): The Influence of Feedback and Expert Status in Knowledge Sharing Dilemmas, In: Applied Psychology 4(66), doi:10.1111/apps.12105
gi.citations.elementMarcos Lima, Michel Dalmas (2021): Entreprise libérée et organisation agile, In: Recherche et Cas en Sciences de Gestion 1(N° 17), doi:10.3917/rcsg.017.0009
gi.citations.elementPouria Rouzrokh, Omer A. Awan (2024): The Era of Artificial Intelligence in Radiology: How to Prepare for a Different Future, In: Academic Radiology 11(31), doi:10.1016/j.acra.2023.12.022
gi.citations.elementKapil Garg, Darren Gergle, Haoqi Zhang (2022): Understanding the Practices and Challenges of Networked Orchestration in Research Communities of Practice, In: Proceedings of the ACM on Human-Computer Interaction CSCW2(6), doi:10.1145/3555764
gi.citations.elementSteinar Kristoffersen (2015): Lead time reduction in an interactive value chain: Call-request-respond time reduction using a distributed information space, In: IFAC-PapersOnLine 3(48), doi:10.1016/j.ifacol.2015.06.261
gi.citations.elementJennifer Nguyen, German Sanchez-Hernandez, Nuria Agell, Cecilio Angulo (2015): InsERT: The inspirational expert recommender tool, In: 2015 IEEE International Conference on Fuzzy Systems (FUZZ-IEEE), doi:10.1109/fuzz-ieee.2015.7337984
gi.citations.elementKapil Garg, Darren Gergle, Haoqi Zhang (2023): Orchestration Scripts: A System for Encoding an Organization’s Ways of Working to Support Situated Work, In: Proceedings of the 2023 CHI Conference on Human Factors in Computing Systems, doi:10.1145/3544548.3581456

Files

Collections

JCSCW Vol. 22 (2013)