Journal Article

Blended Spaces for Collaboration

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Date

2015, 2015

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Computer Supported Cooperative Work (CSCW): Vol. 24, No. 2-3

Publisher

Springer

Abstract

In this paper, we reflect on our experiences of designing, developing, implementing and using a number of real world, functional, multi-touch enabled Interactive Collaborative Environments (ICEs). We created an ICE in our university in order to explore issues of interaction design and of user experience in these types of environment. This ICE has been in use for the last 4 years and has been the focus of a number of empirical studies and observations. In addition we have also undertaken considerable consultancy and contract research work for a range of commercial clients as they seek to deliver innovative environments for collaboration that suit their own needs for collaboration. These consultancies have included a mobile collaborative environment for a county police force in California, the redesign of a multinational pharmaceutical company’s meeting rooms, the design of an oil rig control system and an innovation centre for an international call centre. In this paper we aim to distill these experiences and to provide theoretical and practical advice for designers of ICEs. Our theoretical position derives from the application of conceptual integration, to create ‘blended spaces’ — environments where the design of physical and digital spaces are closely integrated. We have also identified five key themes of interaction in ICEs derived from our own observations and those of others who have been looking at collaboration over a number of years. We present these themes as a critical design framework, TACIT, that focuses on Territoriality, Awareness, Control, Interaction and Transitions in ICEs. We then present two case studies of the blended spaces and TACIT framework in use. The paper concludes by looking at the opportunities for creative collaboration that the next generation of interactive blended spaces provides.

Description

Benyon, David; Mival, Oli (2015): Blended Spaces for Collaboration. Computer Supported Cooperative Work (CSCW): Vol. 24, No. 2-3. DOI: 10.1007/s10606-015-9223-8. Springer. PISSN: 1573-7551. pp. 223-249

Keywords

Blended spaces, Collaboration, Interaction design, Interactive environments, Multi-surface environment, Multi-touch, TACIT framework

Citation

DOI

10.1007/s10606-015-9223-8

URI

URI

http://dx.doi.org/10.1007/s10606-015-9223-8
 https://dl.eusset.eu/handle/20.500.12015/3866

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JCSCW Vol. 24 (2015)

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Referenced By

Number of citations to item: 20

  • Callum Egan, David Benyon, Richard Thompson (2017): Permaculture as a foundation for sustainable interaction design and UX, In: Electronic Workshops in Computing, doi:10.14236/ewic/hci2017.93
  • Dan Zhu, Yeqiu Yang (2023): An Analytical Framework for Designing Future Hybrid Creative Learning Spaces: A Pattern Approach, In: Lecture Notes in Computer Science, doi:10.1007/978-3-031-34550-0_41
  • J. Wall, O. K. Aeddula, T. Larsson (2020): DATA ANALYSIS METHOD SUPPORTING CAUSE AND EFFECT STUDIES IN PRODUCT-SERVICE SYSTEM DEVELOPMENT, In: Proceedings of the Design Society: DESIGN Conference, doi:10.1017/dsd.2020.123
  • Matti Nelimarkka, Giulio Jacucci, Antti Salovaara, Steven Dow, Kenton O'Hara, Louise Barkhuus, Joel Fischer (2018): Hybrid Events, In: Companion of the 2018 ACM Conference on Computer Supported Cooperative Work and Social Computing, doi:10.1145/3272973.3273011
  • Christian Kohls, Dennis Dubbert, Guido Münster (2022): Patterns for a Hybrid Campus, In: Understanding Teaching-Learning Practice, doi:10.1007/978-3-030-88520-5_14
  • Matti Nelimarkka, Antti Salovaara, Giulio Jacucci (2021): Exploring Norm Violations and Norm Management in Collocated Synchronous Communication: Dual-channel Communication as Hybrid Space with Spillover and Asymmetries, In: Proceedings of the ACM on Human-Computer Interaction GROUP(5), doi:10.1145/3463933
  • Christian Kohls (2021): Hybrid Spaces for designing and making, In: 26th European Conference on Pattern Languages of Programs, doi:10.1145/3489449.3490013
  • Hui Tong, Yan-jun Yang (2018): The Design and Implementation of Blended Collaborative Learning, In: 2018 9th International Conference on Information Technology in Medicine and Education (ITME), doi:10.1109/itme.2018.00149
  • Camilla Jaller (2021): Designing the Exhibition Modus of Virtual Experiences: Virtual Reality Installations at Film Festivals, In: Lecture Notes of the Institute for Computer Sciences, Social Informatics and Telecommunications Engineering, doi:10.1007/978-3-030-73426-8_3
  • Dan Zhu (2023): Hybrid Creative Spaces Pattern Workshop: A Report on Investigation of TACIT Themes and Design Requirements, In: Proceedings of the 28th European Conference on Pattern Languages of Programs, doi:10.1145/3628034.3628071
  • Aurélien Ammeloot, David Benyon, Oli Mival (2015): Design principles for collaborative device ecologies, In: Proceedings of the 2015 British HCI Conference, doi:10.1145/2783446.2783598
  • Niels Seidel (2021): Designing systems for mobile collaboration, In: 26th European Conference on Pattern Languages of Programs, doi:10.1145/3489449.3489999
  • Anastasia Griva, Leona Chandra Kruse, Monika Hattinger, Karin Högberg, Ilias O. Pappas, Kieran Conboy (2024): Making space for time: Strategies for the design of time‐aware hybrid work, In: Information Systems Journal 2(35), doi:10.1111/isj.12552
  • Pinar Simsek Caglar, Virpi Roto, Teija Vainio (2022): User Experience Research in the Work Context: Maps, Gaps and Agenda, In: Proceedings of the ACM on Human-Computer Interaction CSCW1(6), doi:10.1145/3512979
  • Christian Kohls (2017): Hybrid learning spaces, In: Proceedings of the VikingPLoP 2017 Conference on Pattern Languages of Program, doi:10.1145/3158491.3158505
  • Raphael Velt, Steve Benford, Stuart Reeves (2017): A Survey of the Trajectories Conceptual Framework, In: Proceedings of the 2017 CHI Conference on Human Factors in Computing Systems, doi:10.1145/3025453.3026022
  • Christian Kohls (2019): Hybrid Learning Spaces for Design Thinking, In: Open Education Studies 1(1), doi:10.1515/edu-2019-0017
  • Seungki Kim, Donghyeon Ko, Woohun Lee (2017): Utilizing Smartphones as a Multi-Device Single Display Groupware to Design Collaborative Games, In: Proceedings of the 2017 Conference on Designing Interactive Systems, doi:10.1145/3064663.3064716
  • Gustavo Lopez, Luis A. Guerrero (2017): Awareness Supporting Technologies used in Collaborative Systems, In: Proceedings of the 2017 ACM Conference on Computer Supported Cooperative Work and Social Computing, doi:10.1145/2998181.2998281
  • Karin Niemantsverdriet, Harm Van Essen, Minna Pakanen, Berry Eggen (2019): Designing for Awareness in Interactions with Shared Systems, In: ACM Transactions on Computer-Human Interaction 6(26), doi:10.1145/3338845
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