Collaboration Among Designers: Analysing an Activity for System Development
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Workplace studies provide an important input to system development, yet there is no straightforward way of translating empirical results into requirements. This study contributes to the development of methods by reporting an activity theory based approach consisting of (i) field observations, (ii) modelling and (iii) a specific task analysis for system requirements. The research informed the further development of the Build-it system, a multi-user system designed to support co-located interaction between designers in engineering and architecture, and other stakeholders such as clients, operators, or inhabitants. The background research was conducted in four engineering companies and comprised of meeting observations, a questionnaire on design collaboration ( n =94) and the analysis of 20 artefacts. The findings indicate that collaboration is of critical importance to the design process, and at least some of the tasks in engineering design could be supported by a system like Build-it. The task analysis for system requirements involved potential users from engineering but extended the scope to other domains, namely architecture and chemical process engineering ( n =22). In all three domains a multi-user system like Build-it would be advantageous; however, the specific requirements varied more than expected. The study critically reflects on the use of generic concepts and the process of conducting research for the purpose of understanding work for design.
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Number of citations to item: 11
- Kristina Lauche (2012): Neue Formen der Zusammenarbeit, In: Human Factors, doi:10.1007/978-3-642-19886-1_11
- FLEUR DEKEN, KRISTINA LAUCHE (2014): COORDINATING THROUGH THE DEVELOPMENT OF A SHARED OBJECT: AN APPROACH TO STUDY INTERORGANIZATIONAL INNOVATION, In: International Journal of Innovation and Technology Management 01(11), doi:10.1142/s0219877014400021
- Kristina Lauche (2010): Assessing Team Coordination Potential, In: Coordination in Human and Primate Groups, doi:10.1007/978-3-642-15355-6_8
- Kuan Liung Tan, Paul Swatman (2010): Modelling Creative Team Dynamics, In: 2010 43rd Hawaii International Conference on System Sciences, doi:10.1109/hicss.2010.278
- Jarmila A. Kopecka, Sicco C. Santema, Jan A. Buijs (2012): Designerly ways of muddling through, In: Journal of Business Research 6(65), doi:10.1016/j.jbusres.2010.12.009
- Siti Rosni Mohamad Yusoff, Nor Azan Mat Zin (2012): Activity Theory to Guide Online Collaborative Learning Instructional Design, In: International Journal of Systems and Service-Oriented Engineering 2(3), doi:10.4018/jssoe.2012040102
- Elizabeth S. Veinott (2021): Adaptive Collaborative Intelligence: Key Strategies for Sensemaking in the Wild, In: Lecture Notes in Computer Science, doi:10.1007/978-3-030-90328-2_8
- Stella Tan, Gavin Melles (2010): An activity theory focused case study of graphic designers’ tool-mediated activities during the conceptual design phase, In: Design Studies 5(31), doi:10.1016/j.destud.2010.05.002
- Yu-Tzu Lin, Morten Hertzum (2020): How Do Designers Make User-Experience Design Decisions?, In: Lecture Notes in Computer Science, doi:10.1007/978-3-030-49713-2_13
- Kristina Lauche (2000): Neue Formen der Zusammenarbeit, In: Human Factors, doi:10.1007/978-3-540-72321-9_11
- Melanie Tory, Sheryl Staub-French, Barry A. Po, Fuqu Wu (2008): Physical and Digital Artifact-Mediated Coordination in Building Design, In: Computer Supported Cooperative Work (CSCW) 4(17), doi:10.1007/s10606-008-9077-4