Please use this identifier to cite or link to this item: https://hdl.handle.net/20.500.12015/2345
Title: "Drops hollowing the Stone". Workarounds as resources for better task-artifact fit.
Authors: Cabitza, Federico
Simone, Carla
Issue Date: 2013
Publisher: Springer, London
metadata.dc.relation.ispartof: ECSCW 2013: Proceedings of the 13th European Conference on Computer Supported Cooperative Work
metadata.mci.reference.pages: 103-122
Series/Report no.: ECSCW
Abstract: The paper reports on a systematic survey of the literature around the manifold theme of workarounds in CSCW and in so doing presents a range of definitions that focus on different aspects of this phenomenon. We also report a case study in a large hospital where we discussed with some key users the opportunity of a tool that could promote awareness of existing workarounds, as a way to provide feedback on the actual use of an IT application in a bottom-up fashion. This case study led to the design of a simple process annotation tool, where users could distinguish between different kinds of workarounds: either as misalignments with respect to the organization procedures, or circumventions of the technology supporting them, or both.
metadata.dc.identifier.doi: 10.1007/978-1-4471-5346-7_6
URI: https://hdl.handle.net/20.500.12015/2345
ISBN: 978-1-4471-5345-0
metadata.mci.conference.sessiontitle: Full Papers
metadata.mci.conference.location: Paphos, Cyprus
metadata.mci.conference.date: 21-25 September 2013
Appears in Collections:ECSCW 2013: Proceedings of the 13th European Conference on Computer Supported Cooperative Work

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