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- Text DocumentChallenges of transferring UX designs and insights across products and services(Proceedings of 19th European Conference on Computer-Supported Cooperative Work, 2021) Fedosov, Anton; Boos, Daniel; Schmidt-Rauch, Susanne; Ojala, Jarno; Lewkowicz, MyriamThe increased popularity of UX design practices in the industry led to the creation of more usable, useful, and enjoyable digital products and services. Nonetheless, the scope of the UX efforts generally concerns a single product or project under development. In this workshop, we call for the shift beyond a single product paradigm towards a more ecosystemic approach in UX design to create long-lasting, reusable, and transferable UX artifacts. Gathering a group of scholars who are interested in UX processes at work, and UX practitioners, leaders, and managers, we aim to synthesize the current state of the discussion to create a UX research agenda for designing integrated digital work environments, unpacking development, users, and change perspectives to aid knowledge transfer across projects and overtime.
- Text DocumentThematic Analysis for Interactive Systems Design: A Practical Exercise(Proceedings of 19th European Conference on Computer-Supported Cooperative Work, 2021) Pinatti de Carvalho, Aprecido FabianoWithin the fields of Human-Computer Interaction (HCI) and Computer- Supported Cooperative Work (CSCW), there is a wide acknowledgement that, in order to design useful and usable interactive systems, it is key to accurately understand users, their contexts and the practices they engage with. For that, HCI and CSCW professionals have for long been drawing on socio-scientific methods as a means towards it. While much has been said in terms of methods that can be used to capture the user contexts and associated practices, considerably less is found on how the collected data can be systematically analysed, in order to generate trustworthy representations of what has been heard and observed from participants. One possible reason for that is the lack of training of researchers in the area to use appropriate data analysis techniques. This masterclass sets out to address this gap. It aims at providing HCI and CSCW researchers and practitioners with deep knowledge about one of the most popular data analysis technique of the moment: Thematic Analysis (TA). Through a practical exercise, the masterclass will introduce and explore the procedures involved in carrying out TA, so to equip professionals from the field with the necessary tools to have a good understanding of the relevant user contexts and practices for the design of innovative, useful and usable interactive systems.
- Text DocumentMastering Design Case Studies for Grounded Design(Proceedings of 19th European Conference on Computer-Supported Cooperative Work, 2021) Pinatti de Carvalho, Aprecido FabianoUnderstanding user contexts and practices for the design and development of useful and usable technologies has for long been acknowledged as relevant within the fields of Human-Computer Interaction (HCI) and Computer-Supported Cooperative Work (CSCW). Taking account of the growing interest in human practices for the design and quality assessment of digital technologies, Grounded Design (GD) has been introduced as a paradigm for design research and practice. As a research paradigm, GD focuses on investigating changes in human practices stemming from the use and appropriation of digital technologies. The results of such investigations are used as input for the design and development of new and innovative digital solutions. In this context, Design Case Study (DCS) serves as a framework to orient and document research and practice predicated on GD. The framework, which is organised in three interdependent phases – pre-study, design and appropriation –, provides useful guidance and infrastructure for successful GD initiatives. This masterclass sets out to demonstrate how DCS can be used to accomplish relevant and impacting GD projects. It will introduce the conceptual and theoretical grounds behind the framework, as well as discuss the different methods and methodologies which can be used for it.
- Text DocumentPlatform-Supported Cooperative Work(Proceedings of 19th European Conference on Computer-Supported Cooperative Work, 2021) Farshchian, Babak A.; Grisot, Miria; Hochwarter, Stefan; Sigríður Islind, Anna; Mikalsen, Marius; Parmiggiani, Elena; Vassilakopoulou, PolyxeniPlatformization is transforming the way work is organized in a variety of businesses. The CSCW literature contains substantial amount of research on platforms, but this research to date has mainly been focusing on two-sided global platforms such as social media, on-demand labor, and crowdsourcing platforms. In many European countries, platformization of traditional organizations, both private and public, is well underway and accelerated by the pandemic. Platformization as a process can affect how we design systems –i.e. the platform itself and its peripheral applications and customizations –and how we use platforms for collaboration. Through this workshop we want to engage academics and practitioners in a discussion of the platformization of collaborative work in organizations. Topics include but are not limited to platform design and development, platformization processes, and platforms and work practice evolution. The socio-technical nature of platforms indicates that working across disciplines has become crucial for platform research. We therefore invite participants from all relevant disciplines.
- Text DocumentInfrastructuring for organizational resilience: Experiences and perspectives for business continuity(Proceedings of 19th European Conference on Computer-Supported Cooperative Work, 2021) Syed, Hussain Abid; Schorch, Marén; Ankenbauer, Sam Addison; Hassan, Sohaib; Meisner, Konrad; Stein, Martin; Skudelny, Sascha; Karasti, Helena; Pipek, VolkmarThis workshop discusses organizational resilience and resilient infrastructures by uniting researchers, professionals, and experts from various disciplines. Workplace studies and organizational settings have always been an integral theme in computer-supported cooperative work (CSCW) research. This workshop hopes to broaden this research horizon by overlapping the multidisciplinary perspectives of resilience and crisis research with human-computer interaction (HCI), CSCW, organizational, and business studies. The COVID-19 pandemic and the subsequent physical and social constraints have been detrimental to the activities of different organizations, especially to small and medium enterprises (SMEs). SMEs must recognize and search for opportunities to adapt to this crisis by developing resilient organizational infrastructures. These adaptations can be crucial to overcoming the current disruptions challenging the continued existence keeping in view the intrinsic diversification of various business and industrial sectors. How organizational infrastructures can be designed to instill resilient properties like adaptive capacity, self-adjustment and continuity? We intend to focus on bringing this discussion under the umbrella of CSCW to explore the potentials of collaboration and cooperative work in organizational infrastructure. Through this workshop, we offer research prospects by applying organizational resilience theories to study organizational infrastructure and infrastructuring activities, which can be used for their prospective transformations into resilient infrastructures.
- Text DocumentUnderstanding research about software developers around the world amidst global pandemics and crises(Proceedings of 19th European Conference on Computer-Supported Cooperative Work, 2021) Srinivas, Preethi; Myers, Brad A.; Hou, YouyangMultiple waves of the COVID-19 pandemic, social unrest, global economic crisis, and mental health issues have caused modifications to developer work practices, which presents an emergent need to understand its impact on research about developers. The aim of this workshop is to bring together researchers from academia and industry to discuss the current state of research about developers, questions asked or problems addressed, strategies applied, and to share successes and failures in the form of ‘lessons learnt’. We are also interested in observations about new practices and processes adopted by developers in the field during these crises. We hope to capture a set of (i) observations in developer practices, consequently leading to shifts in research problems of interest, and (ii) suggestions for best practices and strategies that can be adopted by researchers to effectively plan and execute research about developers amidst and post global crises.
- Text Document2nd Workshop on Studying Technical Mechanisms for Supporting Sharing Communities(Proceedings of 19th European Conference on Computer-Supported Cooperative Work, 2021) Pakusch, Christina; Boden, Alexander; Korsgaard, Henrik; Lewkowicz, Myriam; Avram, Gabriela; Bødker, SusanneSharing economies enabled by technical platforms have been studied regarding their economic, legal, and social effects, as well as with regard to their possible influences on CSCW topics such as work, collaboration, and trust. While a lot current research is focusing on the sharing economy and related communities, there is little work addressing the phenomenon from a socio-technical point of view. Our workshop is meant to address this gap. Building on research themes and discussion from last year’s ECSCW, we seek to engage deeper with topics such as novel socio-technical approaches for enabling sharing communities, discussing issues around digital consumer and worker protection, as well as emerging challenges and opportunities of existing platforms and approaches.