Participation in design between public sector and local communities

Abstract

This paper discusses three cases where design was carried out at the intersection between public sector and citizen communities. Based on three dominant traditions meeting there--public (municipal) decision-making, Web 2.0 and participatory design--we identify challenges and solutions regarding participation and engagement of municipal workers and citizens. While this intersection is exactly where a new form of democratic participation could develop, the three traditions were, nonetheless, far from easily combined in the specific cases. The challenges that we have identified are to: Identify win-win situations, rather than to maximize participation; to work with motivation for long-term projects across municipality and communities; to identify and work with early movers, and not just representative citizens; and to create space for local municipal agencies to develop bottom-up technological solutions. The multiplicity of co-existing traditions of involvement need more focus in the future development of participatory design.