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Taking care of sensitive milieus: a story about dialogical interviews
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2017
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Abstract
To be engaged in design processes in healthcare organizations often implies
to deal with sensitive contexts, which, in turn, deal with a unique and delicate emotional
setting. In this paper, we address reflections related to our research experience adopting
dialogical interviews in sensitive design contexts. These reflections arise from a field
work carried out within a network of nursing homes, within which we conducted 27
dialogical interviews with family members of patients in severe end-of-life conditions.
With this contribution, we want to address the importance of taking care of the human
relationships while working with sensitive participants, as a way to comprehend to which
direction the design of a new technology should be driven.