Journal Article

Making a Case in Medical Work: Implications for the Electronic Medical Record

Thumbnail Image

Fulltext URI

Document type

Text/Journal Article

Additional Information

Date

2003, 2003

Authors

Journal Title

Journal ISSN

Volume Title

Source

Computer Supported Cooperative Work (CSCW): Vol. 12, No. 3

Publisher

Springer

Abstract

The introduction of theelectronic medical record (EMR) is widely seenby healthcare policy makers and servicemanagers alike as a key step in the achievementof more efficient and integrated healthcareservices. However, our study of inter-servicework practices reveals important discrepanciesbetween the presumptions of the role of the EMRin achieving service integration and the waysin which medical workers actually use andcommunicate patient information. These lead usto doubt that technologies like the EMR candeliver their promised benefits unless there isa better understanding of the work they areintended to support and the processes used inits development and deployment becomesignificantly more user-led.

Description

Hartswood, Mark; Procter, Rob; Rouncefield, Mark; Slack, Roger (2003): Making a Case in Medical Work: Implications for the Electronic Medical Record. Computer Supported Cooperative Work (CSCW): Vol. 12, No. 3. DOI: 10.1023/A:1025055829026. Springer. PISSN: 1573-7551. pp. 241-266

Keywords

collaborative work, CSCW design, electronic medical record, healthcare, membership categorisation, service integration

Citation

DOI

10.1023/A:1025055829026

URI

URI

http://dx.doi.org/10.1023/A:1025055829026
 https://dl.eusset.eu/handle/20.500.12015/3620

Collections

JCSCW Vol. 12 (2003)

Endorsement

Review

Supplemented By

Referenced By

Number of citations to item: 133

  • Rebecca Taylor, Alison Fuller, Susan Halford, Kate Lyle, Ann Charlotte Teglborg (2020): Translating employee-driven innovation in healthcare: Bricolage and the mobilization of scarce resources, In: Public Money & Management 5(41), doi:10.1080/09540962.2020.1824408
  • Glenn Munkvold, Gunnar Ellingsen, Hege Koksvik (2006): Formalizing work, In: Proceedings of the 2006 20th anniversary conference on Computer supported cooperative work, doi:10.1145/1180875.1180886
  • Susan Baines, Penelope Hill, Karin Garrety (2014): What Happens When Digital Information Systems Are Brought Into Health and Social Care? Comparing Approaches to Social Policy in England and Australia, In: Social Policy and Society 4(13), doi:10.1017/s1474746414000256
  • Sun Young Park, Katie Pine, Yunan Chen (2013): Local-universality, In: Proceedings of the 2013 conference on Computer supported cooperative work, doi:10.1145/2441776.2441786
  • Anne Mayère, Isabelle Bazet, Angélique Roux (2012): « Zéro papier » et « pense-bêtes » à l’aune de l’informatisation du dossier de soins, In: Revue d'anthropologie des connaissances 1(6), doi:10.3917/rac.015.0154
  • Sabah Al-Fedaghi (2014): Design Principles in Health Information Technology, In: International Journal of Healthcare Information Systems and Informatics 1(9), doi:10.4018/ijhisi.2014010102
  • Mikael B. Skov, Rune Th. Høegh (2005): Supporting information access in a hospital ward by a context-aware mobile electronic patient record, In: Personal and Ubiquitous Computing 4(10), doi:10.1007/s00779-005-0049-0
  • Kathleen H. Pine, Melissa Mazmanian (2014): Institutional logics of the EMR and the problem of 'perfect' but inaccurate accounts, In: Proceedings of the 17th ACM conference on Computer supported cooperative work & social computing, doi:10.1145/2531602.2531652
  • Sabah S. Al-Fedaghi (2018): Conceptual Modeling in Health Information Technology, In: Advances in Healthcare Information Systems and Administration, doi:10.4018/978-1-5225-5460-8.ch002
  • Charlotte Tang, Sheelagh Carpendale (2000): Human-Centered Design for Health Information Technology, In: User-Driven Healthcare, doi:10.4018/978-1-4666-2770-3.ch009
  • Lars Rune Christensen (2015): On Intertext in Chemotherapy: an Ethnography of Text in Medical Practice, In: Computer Supported Cooperative Work (CSCW) 1(25), doi:10.1007/s10606-015-9238-1
  • Anirban Chakraborty, Saptaparni Roy Chowdhury (2024): Medical Record Science, In: SSRN Electronic Journal, doi:10.2139/ssrn.5008370
  • Joanne Frame, Janice Watson, Katie Thomson (2008): Deploying a Culture Change Programme management approach in support of information and communication technology developments in Greater Glasgow NHS Board, In: Health Informatics Journal 2(14), doi:10.1177/1081180x08089320
  • B. Kane, S. Luz, G. Menezes, D.P. Hollywood (2000): Enabling Change in Healthcare Structures through Teleconferencing, In: 18th IEEE Symposium on Computer-Based Medical Systems (CBMS'05), doi:10.1109/cbms.2005.51
  • Charlotte Tang, Sheelagh Carpendale (2011): Human-Centered Design for Health Information Technology, In: Advances in Healthcare Information Systems and Administration, doi:10.4018/978-1-60960-177-5.ch013
  • Enrico Maria Piras, Alberto Zanutto (2010): Prescriptions, X-rays and Grocery Lists. Designing a Personal Health Record to Support (The Invisible Work Of) Health Information Management in the Household, In: Computer Supported Cooperative Work (CSCW) 6(19), doi:10.1007/s10606-010-9128-5
  • TRISHA GREENHALGH, HENRY W.W. POTTS, GEOFF WONG, PIPPA BARK, DEBORAH SWINGLEHURST (2009): Tensions and Paradoxes in Electronic Patient Record Research: A Systematic Literature Review Using the Meta‐narrative Method, In: The Milbank Quarterly 4(87), doi:10.1111/j.1468-0009.2009.00578.x
  • Per-Anders Hillgren, Per Linde (2006): Collaborative articulation in healthcare settings, In: Proceedings of the 4th Nordic conference on Human-computer interaction: changing roles, doi:10.1145/1182475.1182507
  • Gunnar Ellingsen, Eric Monteiro (2003): A Patchwork Planet Integration and Cooperation in Hospitals, In: Computer Supported Cooperative Work (CSCW) 1(12), doi:10.1023/a:1022469522932
  • Nathalie Bricon-Souf, Sandra Bringay, Saliha Hamek, Françoise Anceaux, Catherine Barry, Jean Charlet (2007): Informal notes to support the asynchronous collaborative activities, In: International Journal of Medical Informatics, doi:10.1016/j.ijmedinf.2007.02.006
  • Thomas Winman, Roger Säljö, Hans Rystedt (2012): Local knowing and the use of electronic patient records: categories and continuity of health care, In: Health and Technology 3(2), doi:10.1007/s12553-012-0029-0
  • Stuart Anderson, Massimo Felici (2012): Hardening Social Links, In: Emerging Technological Risk, doi:10.1007/978-1-4471-2143-5_5
  • K. Neil Jenkings (2008): User-Designer Relations in Technology Production: The Development and Evaluation of an ‘Animator’ Tool to Facilitate User Involvement in the Development of Electronic Health Records, In: Computer Supported Cooperative Work, doi:10.1007/978-1-84628-925-5_4
  • Susan Halford, Ann Therese Lotherington, Aud Obstfelder, Kari Dyb (2010): GETTING THE WHOLE PICTURE?, In: Information, Communication & Society 3(13), doi:10.1080/13691180903095856
  • Nina Boulus, Pernille Bjorn (2010): A cross-case analysis of technology-in-use practices: EPR-adaptation in Canada and Norway, In: International Journal of Medical Informatics 6(79), doi:10.1016/j.ijmedinf.2008.06.008
  • Jacki O'Neill, David Martin, Tommaso Colombino, Frederic Roulland, Jutta Willamowski (2008): Colour management is a socio-technical problem, In: Proceedings of the 2008 ACM conference on Computer supported cooperative work, doi:10.1145/1460563.1460657
  • Jangyeong Jeon, Sangyeon Cho, Dongjoon Lee, Changhee Lee, Junyeong Kim (2024): BioBridge: Unified Bio-Embedding With Bridging Modality in Code-Switched EMR, In: IEEE Access, doi:10.1109/access.2024.3467251
  • (2010): References, In: Interprofessional Teamwork for Health and Social Care, doi:10.1002/9781444325027.refs
  • Angela Cora Garcia, Gary C David, Donald Chand (2010): Understanding the work of medical transcriptionists in the production of medical records, In: Health Informatics Journal 2(16), doi:10.1177/1460458210361936
  • Carsten S. Østerlund (2007): Documents in Place: Demarcating Places for Collaboration in Healthcare Settings, In: Computer Supported Cooperative Work (CSCW) 2-3(17), doi:10.1007/s10606-007-9064-1
  • Jan Reed, Agneta Nilsson, Lena Holmberg (2009): Appreciative Inquiry, In: Handbook of Research on Information Technology Management and Clinical Data Administration in Healthcare, doi:10.4018/978-1-60566-356-2.ch039
  • Albert Farre, Carole Cummins (2016): Understanding and evaluating the effects of implementing an electronic paediatric prescribing system on care provision and hospital work in paediatric hospital ward settings: a qualitatively driven mixed-method study protocol, In: BMJ Open 2(6), doi:10.1136/bmjopen-2015-010444
  • Susan Halford, Aud Obstfelder, Anne-Therese Lotherington (2010): Changing the record: the inter-professional, subjective and embodied effects of electronic patient records, In: New Technology, Work and Employment 3(25), doi:10.1111/j.1468-005x.2010.00249.x
  • Rob Procter, Joe Wherton, Trisha Greenhalgh (2018): Hidden Work and the Challenges of Scalability and Sustainability in Ambulatory Assisted Living, In: ACM Transactions on Computer-Human Interaction 2(25), doi:10.1145/3185591
  • Joseph McDowell, Albert Wu, Jesse M. Ehrenfeld, Richard D. Urman (2017): Effect of the Implementation of a New Electronic Health Record System on Surgical Case Turnover Time, In: Journal of Medical Systems 3(41), doi:10.1007/s10916-017-0690-y
  • PoLiang Wu, Min-Young Nam, Jeonghwan Choi, Alex Kirlik, Lui Sha, Richard B. Berlin (2017): Supporting Emergency Medical Care Teams with an Integrated Status Display Providing Real-Time Access to Medical Best Practices, Workflow Tracking, and Patient Data, In: Journal of Medical Systems 12(41), doi:10.1007/s10916-017-0829-x
  • Giulia Anichini, Chiara Natali, Federico Cabitza (2024): Invisible to Machines: Designing AI that Supports Vision Work in Radiology, In: Computer Supported Cooperative Work (CSCW) 4(33), doi:10.1007/s10606-024-09491-0
  • Ariel C. Avgar, Prasanna Tambe, Lorin M. Hitt (2013): Organizational Learning during IT Outsourcing: Evidence from EMR Implementations, In: SSRN Electronic Journal, doi:10.2139/ssrn.2208580
  • Seth Chaiklin (2007): Modular or Integrated??An Activity Perspective for Designing and Evaluating Computer-Based Systems, In: International Journal of Human-Computer Interaction 1-2(22), doi:10.1207/s15327590ijhc2201-02_9
  • Ariel Avgar, Lorin M Hitt, Prasanna Tambe (2010): The Effects of Organizational Factors on Healthcare IT Adoption Costs: Evidence from New York Nursing Homes, In: 2010 43rd Hawaii International Conference on System Sciences, doi:10.1109/hicss.2010.375
  • Nina Boulus-Rødje (2019): Tactics for Constructing Visions about Electronic Health Records (EHRs), In: Canadian Journal of Communication 1(44), doi:10.22230/cjc.2019v44n1a2961
  • Troels Mønsted, Madhu C. Reddy, Jørgen P. Bansler (2011): The Use of Narratives in Medical Work: A Field Study of Physician-Patient Consultations, In: ECSCW 2011: Proceedings of the 12th European Conference on Computer Supported Cooperative Work, 24-28 September 2011, Aarhus Denmark, doi:10.1007/978-0-85729-913-0_5
  • I. Scandurra, M. Hägglund, S. Koch (2008): From user needs to system specifications: Multi-disciplinary thematic seminars as a collaborative design method for development of health information systems, In: Journal of Biomedical Informatics 4(41), doi:10.1016/j.jbi.2008.01.012
  • Charlotte Tang, Yunan Chen (2015): Technology Readiness through Collaborative Reflection: A Qualitative Case Study of an Under-resourced Nurse-Managed Clinic, In: 2015 48th Hawaii International Conference on System Sciences, doi:10.1109/hicss.2015.364
  • Jørgen Bansler, Erling Havn, Troels Mønsted, Kjeld Schmidt, Jesper Hastrup Svendsen (2013): Physicians’ Progress Notes, In: ECSCW 2013: Proceedings of the 13th European Conference on Computer Supported Cooperative Work, 21-25 September 2013, Paphos, Cyprus, doi:10.1007/978-1-4471-5346-7_7
  • C Osterlund, K Crowston (2011): What Characterize Documents That Bridge Boundaries Compared to Documents That Do Not? An Exploratory Study of Documentation in FLOSS Teams, In: 2011 44th Hawaii International Conference on System Sciences, doi:10.1109/hicss.2011.492
  • Albert Boonstra, Arie Versluis, Janita F J Vos (2014): Implementing electronic health records in hospitals: a systematic literature review, In: BMC Health Services Research 1(14), doi:10.1186/1472-6963-14-370
  • B. Kane, S. Luz (2006): Probing the Use and Value of Video for Multi-Disciplinary Medical Teams in Teleconference, In: 19th IEEE Symposium on Computer-Based Medical Systems (CBMS'06), doi:10.1109/cbms.2006.131
  • Claus Bossen, Lotte Groth Jensen (2014): How physicians 'achieve overview', In: Proceedings of the 17th ACM conference on Computer supported cooperative work & social computing, doi:10.1145/2531602.2531620
  • Charlotte Tang, Yunan Chen, Bryan C. Semaan, Jahmeilah A. Roberson (2015): Restructuring Human Infrastructure, In: Proceedings of the 18th ACM Conference on Computer Supported Cooperative Work & Social Computing, doi:10.1145/2675133.2675277
  • Enrico Maria Piras, Alberto Zanutto (2016): Tinkering Around Healthcare Infrastructures: Nursing Practices and Junction Work, In: COOP 2016: Proceedings of the 12th International Conference on the Design of Cooperative Systems, 23-27 May 2016, Trento, Italy, doi:10.1007/978-3-319-33464-6_11
  • Mathias Béjean, Frédéric Kletz, Jean-Claude Moisdon (2019): Création de valeur organisationnelle et technologies de l’information à l’hôpital : le cas du dossier patient informatisé, In: Gestion et management public 2(Volume 6 / n° 4), doi:10.3917/gmp.064.0009
  • Gabriela Marcu, Anind K. Dey, Sara Kiesler, Madhu Reddy (2016): Time to reflect, In: Proceedings of the 19th ACM Conference on Computer-Supported Cooperative Work & Social Computing, doi:10.1145/2818048.2820079
  • David Martin, John Mariani, Mark Rouncefield (2007): Managing integration work in an NHS electronic patient record (EPR) project, In: Health Informatics Journal 1(13), doi:10.1177/1460458207073648
  • Theodor Chris Panagiotakopoulos, Dimitrios Panagiotis Lyras, Miltos Livaditis, Kyriakos N Sgarbas, George C Anastassopoulos, Dimitrios K Lymberopoulos (2010): A Contextual Data Mining Approach Toward Assisting the Treatment of Anxiety Disorders, In: IEEE Transactions on Information Technology in Biomedicine 3(14), doi:10.1109/titb.2009.2038905
  • Kristina Lauche (2000): Neue Formen der Zusammenarbeit, In: Human Factors, doi:10.1007/978-3-540-72321-9_11
  • Emily G. Lattie, Eleanor Burgess, David C. Mohr, Madhu Reddy (2021): Care Managers and Role Ambiguity: The Challenges of Supporting the Mental Health Needs of Patients with Chronic Conditions, In: Computer Supported Cooperative Work (CSCW) 1(30), doi:10.1007/s10606-020-09391-z
  • Tia Renouf, Sabrina Alani, Desmond Whalen, Chris Harty, Megan Pollard, Megan Morrison, Heidi Coombs-Thorne, Adam Dubrowski (2016): City mouse, country mouse: a mixed-methods evaluation of perceived communication barriers between rural family physicians and urban consultants in Newfoundland and Labrador, Canada, In: BMJ Open 5(6), doi:10.1136/bmjopen-2015-010153
  • Bridget T. Kane, Pieter J. Toussaint, Saturnino Luz (2013): Shared decision making needs a communication record, In: Proceedings of the 2013 conference on Computer supported cooperative work, doi:10.1145/2441776.2441788
  • Kim M Unertl, Laurie L Novak, Kevin B Johnson, Nancy M Lorenzi (2010): Traversing the many paths of workflow research: developing a conceptual framework of workflow terminology through a systematic literature review, In: Journal of the American Medical Informatics Association 3(17), doi:10.1136/jamia.2010.004333
  • Brian Hilligoss (2010): Dissecting the Pre-Handoff chart biopsy: Information seeking in the electronic health record, In: Proceedings of the American Society for Information Science and Technology 1(47), doi:10.1002/meet.14504701167
  • Morten Hertzum, Jesper Simonsen (2008): Positive effects of electronic patient records on three clinical activities, In: International Journal of Medical Informatics 12(77), doi:10.1016/j.ijmedinf.2008.03.006
  • (2024): Health and Medicine, In: Digital Dreams Have Become Nightmares: What We Must Do, doi:10.1145/3640479.3640483
  • Sabah S. Al-Fedaghi (2016): Design Principles in Health Information Technology, In: E-Health and Telemedicine, doi:10.4018/978-1-4666-8756-1.ch026
  • Federico Cabitza, Carla Simone, Marcello Sarini (2009): Leveraging Coordinative Conventions to Promote Collaboration Awareness, In: Computer Supported Cooperative Work (CSCW) 4(18), doi:10.1007/s10606-009-9093-z
  • Elizabeth V. Howard, Janet Teets (2006): Electronic Nursing Notes: A Case Study on Interdisciplinary Collaboration, In: Journal of Educational Technology Systems 4(34), doi:10.2190/aebm-9gv3-2dp5-p2m8
  • Maria Cucciniello, Irvine Lapsley, Greta Nasi, Claudia Pagliari (2015): Understanding key factors affecting electronic medical record implementation: a sociotechnical approach, In: BMC Health Services Research 1(15), doi:10.1186/s12913-015-0928-7
  • Bridget Kane, Saturnino Luz (2006): Multidisciplinary Medical Team Meetings: An Analysis of Collaborative Working with Special Attention to Timing and Teleconferencing, In: Computer Supported Cooperative Work (CSCW) 5-6(15), doi:10.1007/s10606-006-9035-y
  • Debaleena Chattopadhyay, Francesca Salvadori, Kenton O’Hara, Sean Rintel (2017): Beyond Presentation: Shared Slideware Control as a Resource for Collocated Collaboration, In: Human–Computer Interaction 5-6(33), doi:10.1080/07370024.2017.1388170
  • Geraldine Fitzpatrick, Gunnar Ellingsen (2012): A Review of 25 Years of CSCW Research in Healthcare: Contributions, Challenges and Future Agendas, In: Computer Supported Cooperative Work (CSCW) 4-6(22), doi:10.1007/s10606-012-9168-0
  • Pei-Ju Liu, James M. Laffey, Karen R. Cox (2008): Operationalization of technology use and cooperation in CSCW, In: Proceedings of the 2008 ACM conference on Computer supported cooperative work, doi:10.1145/1460563.1460644
  • Rob Procter, Mark Rouncefield, Ellen Balka, Marc Berg (2007): Special Issue: CSCW and Dependable Healthcare Systems, In: Computer Supported Cooperative Work (CSCW) 5-6(15), doi:10.1007/s10606-006-9037-9
  • Susan Halford, Ann Therese Lotherington, Kari Dyb, Aud Obstfelder (2010): Un/doing Gender with ICT?, In: NORA - Nordic Journal of Feminist and Gender Research 1(18), doi:10.1080/08038741003626791
  • Shiv Chopra, Nadine Hachach-Haram, Daniel L H Baird, Katherine Elliott, Harry Lykostratis, Sophie Renton, Joseph Shalhoub (2016): Integrated Patient Coordination System (IntPaCS): a bespoke tool for surgical patient management, In: Postgraduate Medical Journal 1086(92), doi:10.1136/postgradmedj-2015-133713
  • Albert Wu, Bhavani S. Kodali, Hugh L. Flanagan, Richard D. Urman (2016): Introduction of a new electronic medical record system has mixed effects on first surgical case efficiency metrics, In: Journal of Clinical Monitoring and Computing 5(31), doi:10.1007/s10877-016-9933-6
  • Romeo Luis A. Macabasag, Eunice U. Mallari, Patrick Joshua C. Pascual, Portia Grace H. Fernandez-Marcelo (2022): Catching up with rapid technology implementation: mobilities, electronic medical records, and primary care work in the Philippines, In: Applied Mobilities 2(8), doi:10.1080/23800127.2022.2087014
  • Karen Clarke, John Hughes, Dave Martin, Mark Rouncefield, Ian Sommerville, Alexander Voß, Rob Procter, Roger Slack, Mark Hartswood (2006): ‘Its About Time’: Temporal Features of Dependability, In: Computer Supported Cooperative Work, doi:10.1007/1-4020-4258-2_5
  • Saeko Nomura, Edwin Hutchins, Barbara E. Holder (2006): The uses of paper in commercial airline flight operations, In: Proceedings of the 2006 20th anniversary conference on Computer supported cooperative work, doi:10.1145/1180875.1180914
  • Ben Kraal, Kate van Dooren, Vesna Popovic, Nick Lennox, Alison Livingstone (2017): The role of electronic records in disability support, In: Research and Practice in Intellectual and Developmental Disabilities 1(5), doi:10.1080/23297018.2017.1360789
  • Phuong The Ly, Gillian M. Lawson (2018): Identifying a language of space in pre-reform Vietnamese housing, In: Journal of Housing and the Built Environment 1(34), doi:10.1007/s10901-018-9625-2
  • Seth Chaiklin (2007): Modular or Integrated?—An Activity Perspective for Designing and Evaluating Computer-Based Systems, In: International Journal of Human-Computer Interaction 1-2(22), doi:10.1080/10447310709336960
  • Cleo Zanella Billa, Claudia Barsottini, Jacques Wainer (2008): A Design Rationale-Based Model as an Add-on to Electronic Medical Records, In: 2008 21st IEEE International Symposium on Computer-Based Medical Systems, doi:10.1109/cbms.2008.126
  • Kevin J. Leonard, Sandra Dalziel (2011): How and When eHealth is a Good Investment for Patients Managing Chronic Disease, In: Healthcare Management Forum 3(24), doi:10.1016/j.hcmf.2011.07.006
  • Kristina Lauche (2012): Neue Formen der Zusammenarbeit, In: Human Factors, doi:10.1007/978-3-642-19886-1_11
  • Ann Blandford, Dominic Furniss, Stephann Makri (2016): Qualitative HCI Research, In: Synthesis Lectures on Human-Centered Informatics, doi:10.2200/s00706ed1v01y201602hci034
  • Rune Pedersen (2012): Standardizing Work in Healthcare Through Architecture, Routines and Technologies, In: From Research to Practice in the Design of Cooperative Systems: Results and Open Challenges, doi:10.1007/978-1-4471-4093-1_2
  • Aino V. Corry, Mads Ingstrup, Simon B. Larsen (2006): Beyond the Archive: Thinking CSCW into EHRs for Home Care, In: 2006 Pervasive Health Conference and Workshops, doi:10.1109/pcthealth.2006.361695
  • Ayşe G. Büyüktür, Mark S. Ackerman (2014): Issues and opportunities in transitions from speciality care: a field study of bone marrow transplant, In: Behaviour & Information Technology 6(34), doi:10.1080/0144929x.2014.921729
  • Catherine Pope, Susan Halford, Joanne Turnbull, Jane Prichard, Melania Calestani, Carl May (2013): Using computer decision support systems in NHS emergency and urgent care: ethnographic study using normalisation process theory, In: BMC Health Services Research 1(13), doi:10.1186/1472-6963-13-111
  • Eric Monteiro, Neil Pollock, Ole Hanseth, Robin Williams (2012): From Artefacts to Infrastructures, In: Computer Supported Cooperative Work (CSCW) 4-6(22), doi:10.1007/s10606-012-9167-1
  • Jørgen P. Bansler, Erling C. Havn, Kjeld Schmidt, Troels Mønsted, Helen Høgh Petersen, Jesper Hastrup Svendsen (2016): Cooperative Epistemic Work in Medical Practice: An Analysis of Physicians’ Clinical Notes, In: Computer Supported Cooperative Work (CSCW) 6(25), doi:10.1007/s10606-016-9261-x
  • Maggie Mort, Andrew Smith (2009): Beyond Information: Intimate Relations in Sociotechnical Practice, In: Sociology 2(43), doi:10.1177/0038038508101162
  • Gillian Hardstone, Mark Hartswood, Rob Procter, Roger Slack, Alex Voss, Gwyneth Rees (2004): Supporting informality, In: Proceedings of the 2004 ACM conference on Computer supported cooperative work, doi:10.1145/1031607.1031632
  • David Peddie, Serena S Small, Katherin Badke, Chantelle Bailey, Ellen Balka, Corinne M Hohl (2018): Adverse Drug Event Reporting From Clinical Care: Mixed-Methods Analysis for a Minimum Required Dataset (Preprint), doi:10.2196/preprints.10248
  • David Martin, John Mariani, Mark Rouncefield (2008): Practicalities of Participation: Stakeholder Involvement in an Electronic Patient Records Project, In: Computer Supported Cooperative Work, doi:10.1007/978-1-84628-925-5_7
  • G. Doherty, J. McKnight, S. Luz (2010): Fieldwork for requirements: Frameworks for mobile healthcare applications, In: International Journal of Human-Computer Studies 10(68), doi:10.1016/j.ijhcs.2010.06.005
  • ERIK VINKHUYZEN, LUKE PLURKOWSKI, GARY DAVID (2012): Implementing EMRs: Learnings from a video ethnography, In: Ethnographic Praxis in Industry Conference Proceedings 1(2012), doi:10.1111/j.1559-8918.2012.00025.x
  • Brian Randell (2007): A Computer Scientist's Reactions to NPfIT, In: Journal of Information Technology 3(22), doi:10.1057/palgrave.jit.2000106
  • Brit Ross Winthereik, Signe Vikkels� (2005): ICT and Integrated Care: Some Dilemmas of Standardising Inter-Organisational Communication, In: Computer Supported Cooperative Work (CSCW) 1(14), doi:10.1007/s10606-004-6442-9
  • Rob Procter, Joe Wherton, Trish Greenhalgh, Paul Sugarhood, Mark Rouncefield, Sue Hinder (2016): Telecare Call Centre Work and Ageing in Place, In: Computer Supported Cooperative Work (CSCW) 1(25), doi:10.1007/s10606-015-9242-5
  • David Peddie, Serena S Small, Katherin Badke, Chantelle Bailey, Ellen Balka, Corinne M Hohl (2018): Adverse Drug Event Reporting From Clinical Care: Mixed-Methods Analysis for a Minimum Required Dataset, In: JMIR Medical Informatics 2(6), doi:10.2196/10248
  • Christopher A. Le Dantec, W. Keith Edwards (2008): The view from the trenches, In: Proceedings of the 2008 ACM conference on Computer supported cooperative work, doi:10.1145/1460563.1460656
  • Geraldine Fitzpatrick (2004): Integrated care and the working record, In: Health Informatics Journal 4(10), doi:10.1177/1460458204048507
  • Claus Bossen, Randi Markussen (2010): Infrastructuring and Ordering Devices in Health Care: Medication Plans and Practices on a Hospital Ward, In: Computer Supported Cooperative Work (CSCW) 6(19), doi:10.1007/s10606-010-9131-x
  • C. Hall, S. Slembrouck (2007): Professional Categorization, Risk Management and Inter-Agency Communication in Public Inquiries into Disastrous Outcomes, In: British Journal of Social Work 2(39), doi:10.1093/bjsw/bcm119
  • Charlotte Tang (2015): Informing EMR System Design through Investigation of Paper-Based Work Practices in a Non-profit Clinic Serving a Vulnerable Population, In: 2015 IEEE 28th International Symposium on Computer-Based Medical Systems, doi:10.1109/cbms.2015.18
  • Federico Cabitza, Carla Simone (2012): Investigating the role of a Web-based tool to promote collective knowledge in medical communities, In: Knowledge Management Research & Practice 4(10), doi:10.1057/kmrp.2012.31
  • Naja L. Holten Møller (2013): Achieving Continuity of Care: A Study of the Challenges in a Danish and a US Hospital Department, In: ECSCW 2013: Proceedings of the 13th European Conference on Computer Supported Cooperative Work, 21-25 September 2013, Paphos, Cyprus, doi:10.1007/978-1-4471-5346-7_12
  • Lisa Browning, Urooj Raza-Khan, Sandra Leggat, James H. Boyd (2025): The Impact of Electronic Medical Record Implementation on the Process and Outcomes of Nursing Handover: A Rapid Evidence Assessment, In: Journal of Nursing Management 1(2025), doi:10.1155/jonm/5585723
  • Golam Mostaeen, Banani Roy, Chanchal Roy, Kevin Schneider (2019): Designing for Real-Time Groupware Systems to Support Complex Scientific Data Analysis, In: Proceedings of the ACM on Human-Computer Interaction EICS(3), doi:10.1145/3331151
  • Brian Hilligoss (2014): Selling patients and other metaphors: A discourse analysis of the interpretive frames that shape emergency department admission handoffs, In: Social Science & Medicine, doi:10.1016/j.socscimed.2013.11.034
  • Gunnar Ellingsen, Eric Monteiro (2000): The Slight Surprise of Integration, In: IFIP — The International Federation for Information Processing, doi:10.1007/0-387-28918-6_20
  • Federico Cabitza, Carla Simone, Giovanni Zorzato (2009): ProDoc: an Electronic Patient Record to Foster Process-Oriented Practices, In: ECSCW 2009, doi:10.1007/978-1-84882-854-4_5
  • Federico Cabitza, Carla Simone (2012): “Whatever Works”, In: Phenomenology, Organizational Politics, and IT Design, doi:10.4018/978-1-4666-0303-5.ch006
  • Christine Jorm, Lucinda Roper (2016): Errors Related to Personal Mobile Technology, In: Safety of Health IT, doi:10.1007/978-3-319-31123-4_8
  • Gregory Maniatopoulos, Rob Procter, Sue Llewellyn, Gill Harvey, Alan Boyd (2015): Moving beyond local practice: Reconfiguring the adoption of a breast cancer diagnostic technology, In: Social Science & Medicine, doi:10.1016/j.socscimed.2015.02.036
  • Thomas Winman, Hans Rystedt (2011): Electronic patient records in action, In: Health Informatics Journal 1(17), doi:10.1177/1460458210396330
  • Sangyeon Cho, Jangyeong Jeon, Dongjoon Lee, Changhee Lee, Junyeong Kim (2024): DSG-KD: Knowledge Distillation From Domain-Specific to General Language Models, In: IEEE Access, doi:10.1109/access.2024.3457850
  • Pernille Bjørn, Nina Boulus-Rødje (2015): Studying Technologies in Practice: “Bounding Practices” When Investigating Socially Embedded Technologies, In: Computer Supported Cooperative Work, doi:10.1007/978-1-4471-6720-4_14
  • Marina Jirotka, Charlotte P. Lee, Gary M. Olson (2013): Supporting Scientific Collaboration: Methods, Tools and Concepts, In: Computer Supported Cooperative Work (CSCW) 4-6(22), doi:10.1007/s10606-012-9184-0
  • Claudia Barsotini, Jacques Wainer (2005): Patterns of Collaboration and Non-collaboration Among Physicians, In: Lecture Notes in Computer Science, doi:10.1007/11560296_19
  • Kevin J. Leonard, Sandra Dalziel (2011): Quand et comment la cybersanté est un bon investissement pour les patients qui prennent en charge une maladie chronique, In: Healthcare Management Forum 3(24), doi:10.1016/j.hcmf.2011.09.002
  • Rebecca Randell (2004): Accountable technology appropriation and use, In: Proceedings of the third Nordic conference on Human-computer interaction, doi:10.1145/1028014.1028039
  • Dave Martin, Rob Procter, John Mariani, Mark Rouncefield (2007): Working the contract, In: Proceedings of the 19th Australasian conference on Computer-Human Interaction: Entertaining User Interfaces, doi:10.1145/1324892.1324945
  • K. Neil Jenkings (2004): Problems encountered in integrated care records research, In: Health Informatics Journal 4(10), doi:10.1177/1460458204048512
  • Gunnar Ellingsen, Eric Monteiro (2006): Seamless Integration: Standardisation across Multiple Local Settings, In: Computer Supported Cooperative Work (CSCW) 5-6(15), doi:10.1007/s10606-006-9033-0
  • Rob Procter, Mark Rouncefield, Peter Tolmie, Clare Verrill (2024): Everyday Diagnostic Work in the Histopathology Lab: CSCW Perspectives on the Utilization of Data-Driven Clinical Decision Support Systems, In: Computer Supported Cooperative Work (CSCW) 4(33), doi:10.1007/s10606-024-09496-9
  • Samiha Fairooz, Shakila Yeasmin Miti, Zihadul Islam, Meem Tasfia Zaman (2023): A medical history card utilizing the Blockchain technology, In: 2023 5th International Congress on Human-Computer Interaction, Optimization and Robotic Applications (HORA), doi:10.1109/hora58378.2023.10156689
  • Luigina Ciolfi, Myriam Lewkowicz, Kjeld Schmidt (2023): Computer-Supported Cooperative Work, In: Handbook of Human Computer Interaction, doi:10.1007/978-3-319-27648-9_30-1
  • Saturnino Luz, Bridget Kane (2009): Classification of patient case discussions through analysis of vocalisation graphs, In: Proceedings of the 2009 international conference on Multimodal interfaces, doi:10.1145/1647314.1647334
  • Mathias Béjean, Frédéric Kletz, Jean-Claude Moisdon, Claude Sicotte (2016): Informatisation incrémentale ou de rupture ? Le cas du dossier patient hospitalier, In: Journal de gestion et d'économie médicales 7(Vol. 33), doi:10.3917/jgem.157.0445
  • Sue Llewellyn, Rob Procter, Gill Harvey, Gregory Maniatopoulos, Alan Boyd (2014): Facilitating technology adoption in the NHS: negotiating the organisational and policy context – a qualitative study, In: Health Services and Delivery Research 23(2), doi:10.3310/hsdr02230
  • James T. Tufano, James D. Ralston, Diane P. Martin (2008): Providers’ Experience with an Organizational Redesign Initiative to Promote Patient-Centered Access: A Qualitative Study, In: Journal of General Internal Medicine 11(23), doi:10.1007/s11606-008-0761-3
Please note: Providing information about citations is only possible thanks to to the open metadata APIs provided by crossref.org and opencitations.net. These lists may be incomplete due to unavailable citation data.source: opencitations.net, crossref.org