Journal Article

Cooperative work in mission operations: Analysis and implications for computer support

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Date

1994, 1995

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Journal Title

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Volume Title

Source

Computer Supported Cooperative Work (CSCW): Vol. 3, No. 2

Publisher

Springer

Abstract

This paper describes cooperative work in real-time flight operations in the SAMPEX Mission Operations Room at NASA Goddard Space Flight Center. This domain is an example of distributed supervisory control, where a team of human operators supervises a dynamic, complex, highly automated system. Such operational environments differ in important ways from artifact-centered collaboration (e.g., collaborative drawing, writing, design). This paper explores those differences and also articulates the need for activity management tools for dynamic control environments. Candidate models from the human-machine systems engineering literature are proposed to provide the underlying structure for such tools.

Description

Jones, Patricia M. (1994): Cooperative work in mission operations: Analysis and implications for computer support. Computer Supported Cooperative Work (CSCW): Vol. 3, No. 2. DOI: 10.1007/BF00773444. Springer. PISSN: 1573-7551. pp. 103-145

Keywords

activity management, Distributed supervisory control

Citation

DOI

10.1007/BF00773444

URI

URI

http://dx.doi.org/10.1007/BF00773444
 https://dl.eusset.eu/handle/20.500.12015/3457

Collections

JCSCW Vol. 03 (1994)

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Referenced By

Number of citations to item: 18

  • JEAN-MICHEL HOC (2001): Towards a cognitive approach to human–machine cooperation in dynamic situations, In: International Journal of Human-Computer Studies 4(54), doi:10.1006/ijhc.2000.0454
  • Jane T. Malin (2000): Preparing for the Unexpected: Making Remote Autonomous Agents Capable of Interdependent Teamwork, In: Proceedings of the Human Factors and Ergonomics Society Annual Meeting 1(44), doi:10.1177/154193120004400169
  • Jennifer Watts-Perotti, David D. Woods (2007): How Anomaly Response is Distributed Across Functionally Distinct Teams in Space Shuttle Mission Control, In: Journal of Cognitive Engineering and Decision Making 4(1), doi:10.1518/155534307x264889
  • Yvonne Waern (1994): Collaborative realtime process management, In: ACM SIGOIS Bulletin 2(15), doi:10.1145/192611.192736
  • M.P. Jones, C.A. Jasek (2000): Evaluating levels of automation in cooperative supervisory control: the mediator-associate experiment, In: 1995 IEEE International Conference on Systems, Man and Cybernetics. Intelligent Systems for the 21st Century, doi:10.1109/icsmc.1995.538515
  • (2009): Network Management, In: Encyclopedia of Library and Information Sciences, Third Edition, doi:10.1081/e-elis3-120044293
  • P.M. Jones, N.S. Contractor, B.J. O'Keefe, S.C.-Y. Lu, M. Case, P. Lawrence, F. Grobler (2000): Workflow and cooperative problem solving in civil infrastructure management, In: 1995 IEEE International Conference on Systems, Man and Cybernetics. Intelligent Systems for the 21st Century, doi:10.1109/icsmc.1995.538516
  • Patricia M. Jones (1995): Designing for operations: Towards a sociotechnical systems and cognitive engineering approach to concurrent engineering, In: International Journal of Industrial Ergonomics 4-6(16), doi:10.1016/0169-8141(95)00013-7
  • T.J. Callantine, E.A. Palmer, N. Smith (2000): Model-based crew activity tracking for precision descent procedure refinement, In: 1997 IEEE International Conference on Systems, Man, and Cybernetics. Computational Cybernetics and Simulation, doi:10.1109/icsmc.1997.633071
  • (2011): Knowledge Management, In: Understanding Information Retrieval Systems, doi:10.1201/b11499-14
  • Robert J. Sandusky (2003): Infrastructure Management as Cooperative Work: Implications for Systems Design, In: Computer Supported Cooperative Work (CSCW) 1(12), doi:10.1023/a:1022465603388
  • P.M. Jones, J.L. Jacobs (2000): Cooperative problem solving in human-machine systems: theory, models, and intelligent associate systems, In: IEEE Transactions on Systems, Man and Cybernetics, Part C (Applications and Reviews) 4(30), doi:10.1109/5326.897067
  • Patricia M. Jones (2010): Human Performance in Space, In: Reviews of Human Factors and Ergonomics 1(6), doi:10.1518/155723410x12849346788787
  • P.M. Jones, C.A. Jasek (1997): Intelligent support for activity management (ISAM): an architecture to support distributed supervisory control, In: IEEE Transactions on Systems, Man, and Cybernetics - Part A: Systems and Humans 3(27), doi:10.1109/3468.568737
  • Kjeld Schmidt, Liam Bannon (2013): Constructing CSCW: The First Quarter Century, In: Computer Supported Cooperative Work (CSCW) 4-6(22), doi:10.1007/s10606-013-9193-7
  • LAURENCE ROGNIN, PASCAL SALEMBIER, MOUSTAPHA ZOUINAR (2000): Cooperation, reliability of socio-technical systems and allocation of function, In: International Journal of Human-Computer Studies 2(52), doi:10.1006/ijhc.1999.0293
  • P.M. Jones, A.R. Graham, K. Crouch (2000): Collaborative planning, intelligent agents, and mobile computing, In: SMC 2000 Conference Proceedings. 2000 IEEE International Conference on Systems, Man and Cybernetics. 'Cybernetics Evolving to Systems, Humans, Organizations, and their Complex Interactions' (Cat. No.00CH37166), doi:10.1109/icsmc.2000.885990
  • Emilie M. Roth, Emily S. Patterson, Randall J. Mumaw, Emilie M. Roth, Randall J. Mumaw (2002): Cognitive Engineering, In: Encyclopedia of Software Engineering, doi:10.1002/0471028959.sof045
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