Journal Article

Configuration for Adaptation – A Human-centered Approach to Flexible Workflow Enactment

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Date

2000, 2000

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Source

Computer Supported Cooperative Work (CSCW): Vol. 9, No. 3-4

Publisher

Springer

Abstract

The advantages of today's processmanagement, such as efficiency and quality aspects,are achieved by enforcing detailed models of workprocesses. However, real world processes can beplanned to a limited degree only and sometimes plannedparts of the process must be changed,creating a need for additional, unforeseen activities.This paper suggests an approach that configuresparts of a detailed process model with differentsupport strategies. The explicit modelling of thesesupport strategies allows them to be changed ifdemanded by the situation. When enacting such aprocess model it is then possible to vary the degreeto which the model determines the work ofindividuals. The concept is based on an earlierenactment concept which allowed workers to freelychoose methods for their tasks according to thesituation. Besides the incorporation of differentsupport strategies, the extended enactment strategygives workers the opportunity to negotiate aboutchanging a currently too restrictive support strategy,giving scope for deviations from the plannedprocess where additional actions are required.

Description

Faustmann, Gert (2000): Configuration for Adaptation – A Human-centered Approach to Flexible Workflow Enactment. Computer Supported Cooperative Work (CSCW): Vol. 9, No. 3-4. DOI: 10.1023/A:1008719831436. Springer. PISSN: 1573-7551. pp. 413-434

Keywords

adaptive workflow, exception handling, flexibility, process model hierarchy, workflow management

Citation

DOI

10.1023/A:1008719831436

URI

URI

http://dx.doi.org/10.1023/A:1008719831436
 https://dl.eusset.eu/handle/20.500.12015/3572

Collections

JCSCW Vol. 09 (2000)

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Referenced By

Number of citations to item: 24

  • David Simoes, Pedro Antunes, Jose A. Pino, José A. Pino (2012): Humanistic approach to the representation of business processes, In: Proceedings of the 2012 IEEE 16th International Conference on Computer Supported Cooperative Work in Design (CSCWD), doi:10.1109/cscwd.2012.6221888
  • Haibin Zhu, Ming Hou, Mengchu Zhou (2012): Adaptive Collaboration Based on the E-CARGO Model, In: International Journal of Agent Technologies and Systems 1(4), doi:10.4018/jats.2012010104
  • FLORIAN GOTTSCHALK, WIL M. P. VAN DER AALST, MONIQUE H. JANSEN-VULLERS, MARCELLO LA ROSA (2008): CONFIGURABLE WORKFLOW MODELS, In: International Journal of Cooperative Information Systems 02(17), doi:10.1142/s0218843008001798
  • Sonja Kabicher-Fuchs, Stefanie Rinderle-Ma (2012): Work Experience in PAIS – Concepts, Measurements and Potentials, In: Notes on Numerical Fluid Mechanics and Multidisciplinary Design, doi:10.1007/978-3-642-31095-9_44
  • D. N. Wang, I. Petrounias (2008): Utilisation Organisational Concepts and Temporal Constraints for Workflow Optimisation, In: Studies in Computational Intelligence, doi:10.1007/978-3-540-77623-9_2
  • Kevin Finch, Weigang Wang (2009): Constraint Specification for Active Process Models, In: 2009 International Conference on Information, Process, and Knowledge Management, doi:10.1109/eknow.2009.18
  • Hernâni Mourão, Pedro Antunes (2007): Supporting effective unexpected exceptions handling in workflow management systems, In: Proceedings of the 2007 ACM symposium on Applied computing, doi:10.1145/1244002.1244271
  • Pedro Antunes, David Simões, Luis Carriço, José A. Pino (2013): An end-user approach to business process modeling, In: Journal of Network and Computer Applications 6(36), doi:10.1016/j.jnca.2013.03.014
  • D.D. Zeng, J.L. Zhao (2000): Achieving software flexibility via intelligent workflow techniques, In: Proceedings of the 35th Annual Hawaii International Conference on System Sciences, doi:10.1109/hicss.2002.993941
  • Mohammad Sohrab Hasan Nizami, S.M. Masudur Rahman Al-Arif, A.H.M. Iftekharul Ferdous, Md. Moinuddin Sharif Riyadh, Fahd Rushd Faridi (2012): Efficient Algorithm for Automated Rescue Boats, In: Proceedings of the 2012 IEEE 16th International Conference on Computer Supported Cooperative Work in Design (CSCWD), doi:10.1109/cscwd.2012.6221894
  • Michael B. Twidale, Paul F. Marty (2000): Coping with errors, In: Proceedings of the 2000 ACM conference on Computer supported cooperative work, doi:10.1145/358916.358998
  • Haibin Zhu, Ming Hou, MengChu Zhou (2010): Establishing the foundation of adaptive collaboration, In: 2010 International Symposium on Collaborative Technologies and Systems, doi:10.1109/cts.2010.5478466
  • Claus Bossen, Timo Leimbach (2017): Project Management Practices as a Subject of Research for CSCW, In: Proceedings of the ACM on Human-Computer Interaction CSCW(1), doi:10.1145/3134660
  • Jun Yan, Yun Yang, Gitesh K. Raikundalia (2005): Towards Incompletely Specified Process Support in SwinDeW – A Peer-to-Peer Based Workflow System, In: Lecture Notes in Computer Science, doi:10.1007/11568421_33
  • Dorothy Nan Wang, Ilias Petrounias (2006): Improving Business Processes Using Enterprise Modelling and Temporal Information, In: 2006 3rd International IEEE Conference Intelligent Systems, doi:10.1109/is.2006.348449
  • Gert Faustmann (1999): Enforcement vs. freedom of action an integrated approach to flexible workflow enactment, In: ACM SIGGROUP Bulletin 3(20), doi:10.1145/605610.605613
  • Jun Yan, Yuri Yang, G.K. Raikundalia (2000): Critical issues in extending p2p-based swinDeW system for incomplete process support, In: 8th International Conference on Computer Supported Cooperative Work in Design, doi:10.1109/cacwd.2004.1349204
  • Qian Zhang, Qing Qing Zhang, Yun Ze Wang (2014): Design and Implementation on Workflow Based Mobile Office Automation, In: Applied Mechanics and Materials, doi:10.4028/www.scientific.net/amm.556-562.6119
  • H. A. Reijers, J. H. M. Rigter, W. M. P. van der Aalst (2003): The Case Handling Case, In: International Journal of Cooperative Information Systems 03(12), doi:10.1142/s0218843003000784
  • Ben Jennings, Anthony Finkelstein (2010): Micro Workflow Gestural Analysis: Representation in Social Business Processes, In: Lecture Notes in Business Information Processing, doi:10.1007/978-3-642-12186-9_26
  • F. Vanderhaegen (2019): Pedagogical learning supports based on human–systems inclusion applied to rail flow control, In: Cognition, Technology & Work 2(23), doi:10.1007/s10111-019-00602-2
  • Haibin Zhu, MengChu Zhou (2010): Issues in Adaptive Collaboration, In: 2010 IEEE International Conference on Systems, Man and Cybernetics, doi:10.1109/icsmc.2010.5641911
  • Pedro Antunes, Hernâni Mourão (2011): Resilient Business Process Management: Framework and services, In: Expert Systems with Applications 2(38), doi:10.1016/j.eswa.2010.05.017
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