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Hypermedia Use in Group Work: Changing the Product, Process, and Strategy

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Hypermedia structures have beenintegrated with CSCW functionality to develop theDOLPHIN system, an electronic meeting roomenvironment. In this paper, a study is reportedinvestigating how the DOLPHIN environment affectsgroup work. Different aspects of group problem solvingwere examined to understand the effects of workingwith hypermedia: the group's product, cognitivefactors, and the group process. The results showedthat groups can easily work with hypermediastructures, and that these structures influence groupsto produce a different product, to use a differentstrategy, and to use a different collaborative style,namely of dividing up their labor. The experimentalresults are explained in a model which suggests theinvolvement of both procedural and semantic componentsin hypermedia use. We discuss wider implications ofhypermedia for CSCW and group work.


Mark, Gloria; Haake, Jörg M.; Steritz, Norbert A. (35765): Hypermedia Use in Group Work: Changing the Product, Process, and Strategy. Computer Supported Cooperative Work (CSCW): Vol. 6, No. 4. DOI: 10.1023/A:1008627213701. Springer. PISSN: 1573-7551. pp. 327-368