The Work of Infrastructuring: A Study of a National eHealth Project
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In this paper we examine a national initiative to further develop the Norwegian healthcare information infrastructure. Specifically, we analyse the work of a project team engaged in the design and development of new web-based capabilities for communication between citizens and primary healthcare practitioners. We foreground the work of infrastructuring which entails conceptualising new technological capabilities not as standalone objects, but as elements in larger arrangements that are sociotechnical in nature. Our findings show how the work within the project was shaped by concerns for embeddedness and durability that led to certain design decisions. Furthermore, we find that these decisions had significant repercussions on the development process and created a complex situation where the cooperation of an evolving constellation of multiple actors was required. Our research contributes an initial understanding of how an infrastructural project is different to projects aimed to the development of specific software artefacts.
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Number of citations to item: 8
- Melanie Duckert, Charlotte Lee, Pernille Bjørn (2025): The Ripple Effect of Information Infrastructures, In: Computer Supported Cooperative Work (CSCW) 1(34), doi:10.1007/s10606-024-09509-7
- Polyxeni Vassilakopoulou, Miria Grisot, Margunn Aanestad (2018): Between Personal and Common: the Design of Hybrid Information Spaces, In: Computer Supported Cooperative Work (CSCW) 3-6(27), doi:10.1007/s10606-017-9304-y
- Miria Grisot, Polyxeni Vassilakopoulou, Margunn Aanestad (2017): The Norwegian eHealth Platform: Development Through Cultivation Strategies and Incremental Changes, In: Health Informatics, doi:10.1007/978-3-319-51020-0_12
- Anne Kristin Sortehaug Ajer, Eli Hustad, Polyxeni Vassilakopoulou (2021): Enterprise architecture operationalization and institutional pluralism: The case of the Norwegian Hospital sector, In: Information Systems Journal 4(31), doi:10.1111/isj.12324
- Sondre Flovik, Robin A.R. Moudnib, Polyxeni Vassilakopoulou (2021): Determinants of Blockchain Technology Introduction in Organizations: an Empirical Study among Experienced Practitioners, In: Procedia Computer Science, doi:10.1016/j.procs.2021.01.216
- Miria Grisot, Polyxeni Vassilakopoulou (2017): Re-Infrastructuring for eHealth: Dealing with Turns in Infrastructure Development, In: Computer Supported Cooperative Work (CSCW) 1-2(26), doi:10.1007/s10606-017-9264-2
- Arto Lanamäki, Karin Väyrynen (2016): Six Issues in Which IS and CSCW Research Communities Differ, In: COOP 2016: Proceedings of the 12th International Conference on the Design of Cooperative Systems, 23-27 May 2016, Trento, Italy, doi:10.1007/978-3-319-33464-6_1
- Tone Bratteteig, Ina Wagner (2016): Unpacking the Notion of Participation in Participatory Design, In: Computer Supported Cooperative Work (CSCW) 6(25), doi:10.1007/s10606-016-9259-4