Co-creating platform governance models using boundary resources: A case study from dementia care services

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dc.contributor.authorFarshchian, Babak A.
dc.contributor.authorThomassen, Hanne Ekran
dc.date.accessioned2019-05-23T03:58:47Z
dc.date.available2019-05-23T03:58:47Z
dc.date.issued2019
dc.description.abstractDigital labor platforms are gaining in popularity in our societies. Information systems and software engineering disciplines have focused on organizational and technological aspects of these platforms, favoring the views of platform owners. At the same time, extensive knowledge of how workers use these platforms, and how they are affected by them, is emerging within computer-supported collaborative work and human-computer interaction disciplines. These two strands of research, one favoring the views of the platform owners and the other advocating the views of the platform users, are mainly developed in parallel and without influencing each other much. In this paper, we describe a case study of designing a digital labor platform for person-centered dementia care in a small company. Dementia care illustrates an extreme case of a complex type of work. This complexity helps us debate some of the benefits and shortcoming of current platforms and platform governance models. We analyze our case using an adaptation of the platform boundary resources model. This model helps us illustrate the tensions between platform owners and workers. A focus on platform governance models and how we co-create such models can hopefully lead to better designs for both views.en
dc.identifier.doi10.1007/s10606-019-09353-0
dc.identifier.pissnISSN 0925-9724
dc.language.isoen
dc.publisherSpringer, London
dc.relation.ispartofComputer Supported Cooperative Work - ECSCW 2019: Proceedings of the 17th European Conference on Computer Supported Cooperative Work
dc.relation.ispartofseriesECSCW
dc.subjectDigital labor platform
dc.subjectDigital platform
dc.subjectPlatform governance model
dc.subjectPlatform model
dc.subjectDigital workplace
dc.subjectBoundary resource
dc.subjectDementia care service
dc.subjectHealthcare service
dc.subjectCo-design
dc.subjectCo-creation
dc.subjectPerson-centered dementia care Dementia Digital health Case study
dc.titleCo-creating platform governance models using boundary resources: A case study from dementia care servicesen
dc.typeText/Journal Article
gi.conference.date8 - 12 June 2019
gi.conference.locationSalzburg, Austria
gi.conference.sessiontitleFull Papers
mci.conference.reviewfull

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