Conversational Crowdsourcing for Older Adults: a Wikipedia Chatbot Concept
European Society for Socially Embedded Technologies (EUSSET)
Based on our research on the Wikipedia interface and crowdsourcing with older adults, we propose a conversational interface to streamline Wikipedia editing, engage new contributors and increase their well-being. The use of a conversational interface may mitigate the problem of a steep learning curve for new contributors to encourage more people to contribute to Wikipedia, and thus, little by little, make it more accurate, consistent and democratic. This solution can also negotiate some of the barriers apparent in older adults’ interaction with the Wikipedia interface. To achieve these goals, we conceptualized a friendly chatbot called "Gizmo" which inverts the human-chatbot interaction paradigm by making the user be the one to aid the chatbot. In doing so, we explored some of the requirements and challenges associated with the design of a conversational interface to enable Wiki contributions. These include the choice of the appropriate task to crowdsource, in our case the infobox translation verification, the initiation of the conversation as well as the motivational component with key disaffection indicators. At the same time, we discuss some opportunities within the domain of CSCW related to the design and applications of novel conversational crowdsourcing interfaces.