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Building Bridges: Customisation and Mutual Intelligibility in Shared Category Management

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Association for Computing Machinery

Abstract

Research into collaborative document use often concentrates on how people share document content. However, studies of real-world document practices reveal that the structures by which document corpora are organised may also, themselves, be important sites of collaborative activity. Unfortunately, this poses a problem. When category structures are used to understand a set of documents, the manipulation of those structures can interfere with shared understanding and intelligibility of the document space.We show how this problem arises in real-world settings, using a case arising from some recent field work. We outline a solution to the customisation/intelligibility problem, and show how it has been implemented in a system for personal and workgroup document management.

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Dourish, Paul; Lamping, John; Rodden, Tom (1999): Building Bridges: Customisation and Mutual Intelligibility in Shared Category Management. Proceedings of the 1999 ACM International Conference on Supporting Group Work. DOI: 10.1145/320297.320299. New York, NY, USA: Association for Computing Machinery. pp. 11–20. Phoenix, Arizona, USA

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shared views, document management, shared workspaces, customisation, categorisation

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