Planning for hybrid cooperation - a design driven exploration
European Society for Socially Embedded Technologies (EUSSET)
Hybrid work has become a popular in post-pandemic times, helping organisations in attracting/retaining employees by offering greater flexibility and alternative modes of working. Despite the great interest in hybrid cooperation, recent research reveals prevailing challenges with current technologies and practices. In the search for the “right setup” for hybrid cooperation, some research tend to narrowly focus on developing technical solutions for rather isolated problems. In this paper, we wish to problematize these tendencies found in the literature and shortcomings in current technologies and practices, by shedding light on articulation work- an overlooked aspect related to managing hybrid work. The paper presents Collab.ai, a fictional AI-powered calendar and planning tool that re-imagines the planning for hybrid cooperation, followed by three additional artifacts that are aimed at amplifying various aspects of Collab.ai. Using a discursive design approach, the paper and these artifacts are aimed at provoking reflections about future hybrid cooperation tools and practices.